Wolf Oak Acres

r an amazing future ahead!

ond and again explain our side of each of the complaints you have mentioned in your review. You had contracted your event on February 19, of 2018 for the date of August 10, 2019. We had continuously worked with you during your entire planning stage - helping you find all of the perfect vendors for your day, offering tips, suggestions, advice, guidance, and all of the help and support to ensure you were able to find everything you needed and in the price points that were best suited to your budgets, and included all of our own personal decor on site free of charge. You wrote me January 29, of 2019 stating you were pregnant (which of course we congratulated you upon such exciting news!) But did tell you that our contracts were for that specific date and at that time with less than a year out the likelihood of us being able to ever rebook a date is slim to none and we were unable to give a new date. We typically book a minimum of 1-3 years in advance (just as you had ). Most couples do not want the pressure of putting together an entire event in only a few months. You also mention alcohol being an issue for your event. EVERY NY state venue / restaurant/bar - is mandated and overseen by NYS liquor authority based on the type of license they have. This means we are specifically mandated to use NYS deemed distributors who each have their own set lines of products (minimums, brands, etc when purchasing and stocking our warehouse for our events) . In our contracts (like all other vendors) we have all of our alcohol packages in place and available and transparent up front. We spoke to you in regards to making an exception to the rules - to allow you to bring in your own private varietal to supply the bride/groom or immediate bridal party only, with your chosen product. We explained that while the brewery that Michael works at may have been kind enough to offer to supply his wedding - we could not allow you to bring in all of your own products to serve all of your guests as a BYOB event, bypassing our liquor packages in place. In terms of day of event. Russell and I are the staff here - we have overnight cleaning crew and bartenders, but we are here literally 24/7 for every event operating on premise. That means we are at the venue at 6am in the morning until after midnight when guests and vendors are all off the property. We have to help in every aspect with everything during the entire day - from rolling out carpets, restocking toilet papers, mopping up spills, helping vendors set up, getting extension cords, getting decor from closets, helping with lighting, driving the guests to ceremony locations, shuttling the bridal party for pictures, bringing drinks to the elders who may not be able to stand in lines - the list goes on and on..... All of those details that ensure your day is perfect and you do not have any idea if there were slip ups, vendors who didn't do their jobs, or things that may have been out of place -as we are there to help make sure that they are corrected before you ever know the difference. We take turns being in the venue - pending who is needed where at any moment. That evening - Russell was overseeing the event - due to the number of guests and alcohol being consumed to make sure there was a male presence and all was staying safe. While he was playing bouncer - it was downpouring, and I was at the kitchen making breakfast for your 40 guests staying in the cottages for the morning. I then received an irate phone call stating that you were beyond upset and yelling at my husband stating I told you that you were able to have an afterhours at our cottages...after your father had stood up and announced to all wedding guests that they could go up and party and a bus would come at midnight to pick everyone up... As again you were aware - the contracts for the cottages are completely separate from our venue rental. These are separate overnight housing on a different parcel of land with it's own insurance and liability- no different than any hotel/b&b. We are ONLY allowed to have those who are contracted to be spending the night at the facility to be on the grounds and utilizing our firepit etc during their rented hours. I had again told you that I would be willing to bend the rules and allow your immediate family (parents ) to attend with you until midnight so they could have the extra hour after the wedding itself to be with you. And yes - I did even put that in writing - but NEVER did we offer to allow your entire guest list to be able to party on that premise and have an entire coach bus of guests that were permitted to be up there. So when I came back down to the venue - to help oversee the bar, etc - so my husband could go up to the firepit - again still during a rainstorm- you were all beyond upset that we were not allowing everyone up there - I'm sure I may not have congratulated you being preoccupied doing my best to keep everyone that I could from being upset, and staying on top of everything trying to ensure we could help and not agitate you further. So again - we had done everything in our power to go above and beyond to ensure we could do as much as we could to allow you the day you had dreamed of. We extended courtesy offerings to allow you to bring in some of your own private drink options for your main core of bridal party (against our contracts) and we allowed you to extend an invite to your immediate family which were not staying overnight on premise (against our contracts) trying to allow you to customize to the best of our ability. So we have done everything in our power - and continued to host all of your cottage stayers with breakfast brought to the doors, and all of the extras we possibly could. I'm just sorry that you were expecting us to completely go against all contracts allowing you to party beyond the scope of our abilities that were contracted. For these reasons our facility had to make the determination that we can no longer bend any rules for anyone - as it seems that many continue to try to take advantage and then will still complain and condemn for us going above and beyond. We certainly hope you have had a wonderful 1st year of marriage and anniversary and a beautiful new addition to the family in the meantime. We hope that you have many more to come along with some wonderful new adventures on the way. We also have been offering our property and venue for weddings for several years - this is our life and livelihood. We have put every ounce of our blood, sweat and tears into literally building this from the ground up... We have our entire family dependent upon this venue being successful - and can only do that through our deepest and most sincere customer service and offerings. Never would myself or my husband EVER tell anyone we weren't interested in our business anymore?!?!? wouldn't that just be shooting ourselves in the foot? My husband and I are expanding into more offerings that we will be using to supplement this facility- including catering, bakery, and yes a shooting range - allowing our bridal parties and families an opportunity to have more options when coming here.. but please refrain from comments that simply are not true. We have provided every aspect of our contract - and literally hundreds more that we always do as additional free upgraded add ons to ensure that your day goes perfect - as that is what it takes to make or break an award winning business. Our hundreds of 5 star reviews and multiple awards have shown us to be living up and exceeding the expectations that our couples have coming here.

tricted mandated times. But the family had chosen to cancel instead of move with a free courtesy transfer of all funds to a new date, all prior to their date ever being placed in jeopardy. All vendors were willing to sacrifice new dates/ new business to offer the family an unaffected date to help with these unprecedented times .

his family from Spain!) You're certainly blessed to have had your own family locally supporting and planning on your behalf from here! But your day was so picture perfect - from the specialty foods you had catered in, to your jaw dropping pictures! The breathtaking picture of you two at the pond at sunset looked so surreal and dreamy! I'm so happy that your day was all you were dreaming of! We certainly wish you and Ramon both the best - and many years of adventures ahead!