Amore' Salon & Spa

and color. The right picture is the cut and color I ended up with. So this was my first experience at Amoré. My hair was grown out all one length so what I asked for should've been a simple request. Except what I got I can honestly say it's the worst cut I've ever received. The "layers" look like I chopped my own hair with my eyes closed. They're so chopped& uneven, let alone the bottom isn't even close to being angled correctly and instead angled severely one direction!! there's even a layer under all other layers that's shorter than everything else (who does that?!). The beauty collage could've done better! So then comes the color, I had grown my roots out for the past 8 months. I'd been dying my hair blonde for years& my goal was to let my roots grow out so they could have break and heal some. The balayage color I asked for would have fit in with my goal. As you can see my hair is back to being bleached, completely ruining all my hard work and desired hair color!! and then to top it all off, it was the most expensive cut/color I've been charged ($130, so $150 with tip) I scheduled a "fix" appointment for the following week, but was so upset I couldn't trust anyone &decided I would rather just a refund for the poor service. A gal returned my call about a week later,we communicated back& forth for about a week, she was very pleasant & offered someone else to fix my cut/color. But as I explained above that would only further damage my hair &would rather a refund. Instead I find out she can't refund my money as they're independent contractors so if I wanted a refund I'd have to talk to Cassie, the gal that butchered my hair. I sent the picture posted and simply mentioned the above. After much debate Cassie would only refund me 50%+ my tip! Twice I even asked her if she thought the picture on the right was worth even half, $65 ..I just ignored. Because they don't have an actual manager, there's no one to handle quality control or situations like this, maybe this will somehow help future customers avoid having an experience like I did. service recovery is one of the most important aspects of customer service, to say that this was lacking at Amoré is an understatement

my bridesmaids; I didn't catch the name of the other girl who did everyone else's hair, but both did fantastic work. Both my hair and my sister's is very long--falls to belt line--and thick with no natural wave or curl, and these ladies managed to work with it easily and style it in ways that made it look effortless. Everyone's hair (especially mine--the most complicated) was artful and elegant and they finished with all of us an hour before we'd been expecting to get done (3 hours total), so we had time for a leisurely lunch.

utely perfect.

ent great and they fit me in as I was late getting on the books for my wedding day too but it all worked out. My airbrush makeup was lovely and my hair turned out great. The only advice I would say is to take pictures of how your hair turns out after the trial (if you love it) so you can show them again. I loved my trial but the actual day hair was a little different. Not horrible.... just different than what I had loved from before.