Bella Vista Designs

ue as it was outside without any lighting or structures. Bella Vista Designs was a vendor I had always dreamed of having on our wedding team and I am so glad that they were able to help execute our vision. We only reached out to Bella Vista three weeks before our wedding. However, Jake and Christina expedited our quotes once they confirmed an open date. They did a wonderful job communicating with both us and our wedding planners right away to make sure we got the structures and lighting we wanted and they were willing to be flexible while we confirmed the look with our design team. They had many wonderful recommendations that enhanced the look of our events and our events were magical with the help of Bella Vista Designs and their rentals. Our guests would not stop talking about the structures, chandeliers, and string lights we had in our reception space! The install went smoothly and everything was beyond stunning and more than we could have imagined.

ows the venue so well”. When we began getting quotes for lighting packages, everyone was very nice and responsive via email. However, trying to get someone on the phone was difficult and my initial email was never responded to. Their website has little information about the packages offered, instead just list what they provide. It seemed like pulling teeth to get info about what is included in the packages. This info was offered when we received our quote and needed to put a deposit down. Leading up to the event, 9/27/19, our questions were answered via email and we even upgraded to the next package. The company reached out through the museum to offer a small discount to leave some of the lighting up because the event next day was going to use some of the same stuff. That was appreciated. Note: The more we visited the venue, it seemed like some of the lighting they were charging us to set up was already there. String lighting in the courtyard to be exact. Day of event all lighting was installed and it looked wonderful. Except the lighting continued to blow the circuit breakers. Not once but twice!! Leaving the DJ to run off a generator for the rest of the night. There was multiple calls to Bella Vista to get someone to come out and fix the problem. The response time was slow. Not sure why this even happened if this is THE SOLE vendor, who should have the venue mapped well and know the ins and outs. And if the upgraded package put to much stress on the venue then they should have advised us or helped to make accommodations so that there would be no issues. As the bride, this was brought to our attention the next day with a detailed testimonial from our DJ. We went on our honeymoon for a little over two weeks. We came back and emailed Bella Vista with all the info provided to us. I hoped to give them an opportunity to explain or at least resolve our concerns. As of today I have not received a response back. There were two people who were copied on the email from Bella Vista (including Director of Operations) and not one single response. I get they have an in with the venue and they do fancy events, but I am still a customer who paid way too much for a service that was lacking in many areas. Word of caution for those booking an event at the SB Historical Museum and have to use Bella Vista.

wedding to offer advice and suggestions about what had worked well in that space in the past. We hired Bella Vista for our lighting and draping needs (lighting both in the reception ballroom as well as outside in the cocktail hour space, draping in the ballroom). We would highly recommend them!

ting.

he accent lighting they suggested made our vision come to life. I am definitely glad we went with Bella Vista!