LUXE Event Linen

lar with the prettiest of colors all coming together. I highly recommend Luxe for any future rentals. The pick up and drop off process was easy and quick as well.

commended company and LUXE came in at under half their price! Our linens, infinity chairs, chargers, and backdrop made the wedding absolutely gorgeous and helped add to our timeless feel we were going for. Thank you LUXE for everything!

s also very responsive when I asked her to update my order as sizes/quantities changed. Only giving 4 stars instead of 5 as delivery on the big day was 45 minutes late and the venue only gave us an hour set up window.

ave my final guest count.

-in-law went down to check on the room setup and found that they had begun to set the room the wrong way. No big deal, but when they told the man who was setting up he yelled at both of them telling them that they were wrong and kept showing them a text from the wedding coordinator which confirmed that he was wrong but continued to cuss and yell. He did end up changing it and I never knew about the incident until after our honeymoon but nevertheless it was completely unprofessional which is why I will never recommend Luxe to anyone.

d a specific budget in mind, making great suggestions within that range. The delivery team was prompt, efficient, and courteous onsite at our venue as well. Thank you to Luxe for all you did for us!

I made my choices, Shelby was ALWAYS available to answer my questions in a timely manner. When it came to logistics, I was nervous because my reception was in Bay City, about an hour and a half away from Troy. Luxe took care of EVERYTHING flawlessly. They communicated with my vendor directly, arrived on time and provided very efficient set up and tear down services. The linens, chairs and draping were INCREDIBLE and without a doubt took my venue to the next level! Worth every penny. Don’t hesitate to book them for your event. You will not be disappointed.

r and are not sure what happened once they left. Also they will be dealing with the pick up person who brought her friends along. They were not company employees and should not reflect the company. All-in-all, I am satisfied with the outcome. Again, my dealings with LUXE were great up until this mishap or lack of communication and for that reason I would recommend them. The linen selection is indeed beautiful.

lizing that the phone number on the contract was only for regular business hours, I immediately emailed my contact person in hopes she’d happen to check her email. This was 14 minutes before I was to walk down the aisle. I got a bounce back email saying the office was closed for the holiday weekend and will reopen on Tuesday, May 29th. Oh crap! I then filtered through all the emails between myself and my contact person to see if she ever left an emergency number and to no avail. Not much I can do now, I’m about to go into the church. Fast forward to the end of the night, my husband went over to talk to the young lady that was collecting the linen to let her know that they didn’t set up enough plates. She apologized and began to cry. He told her to just have her boss contact us the following week. When walking away, two of the guys accompanying her wearing plain clothes and were not able to be identified began to make comments and instigate a situation as if they’re thugs or something...very rowdy and unprofessional. My husband and bestman asked the gentleman what his problems was and he began to get aggressive and the situation had to be de escalated. Fast forward a week and three days later, I never did get a response to the email I sent on my way to my wedding ceremony. Communication was always great before now, kind of admits guilt, if you ask me. I emailed again and asked my contact person to call me in regards to the email I sent and she did right away. She wanted to claim ignorant about everything but she did have answers to things that would potentially cover their butt everything else she had to either “look up in the records” or “check and see”. She told me that the “venue” said it was 8 per table, nevermind what the contract says or the allotted number of table linens to match my 10 per table for my 200 guest. Someone on their team made the executive decision to do what the heck they wanted. I later found out that it was overheard by someone that they discussed what to do with the extra plates and decided to switched out the bad ones for the good ones INSTEAD of contacting my day of coordinator and asking the simple question. My contact person at the company had an excuse for that too, she said they always bring extra plates in case some are damaged. Yea okay 40 extra, huh? Anyway she also said that they left the extra plates UNDER A TABLE with the linen bag. She knew that little bit of information without having to “check and see” or “look it up” and if that’s the case: (1) how come no one in the room knew that, including my coordinator. Not one person mentioned it while removing all 160 plates off the tables that we decided not to use because we didn’t have enough. (2) why didn’t the young lady mention that she left plates UNDER A TABLE while she was crying and apologizing. Lastly in regards to me not being able to contact anyone in the company, she told me that they didn’t have any missed calls per the caller ID. Also something she was conveniently able to render and not have to look up. Like I said, service was good up until but I definitely feel I am due some compensation for the charger plates I was not able to use. I’ll update once a resolve is reached.

designs were perfect for an Indian wedding/the theme that we had selected! Both Christine and Shelby (and the entire staff) were so helpful in ensuring that every detail was taken care off and that all color shades matched, etc. Our wedding wouldn't have looked as beautiful without their help! Thank you!

on their website for different deals they have going on. We got a great deal because they had specials going on the time we booked so they were affordable. Everyone was nice and overall we were very happy with them.

t how gorgeous my tables and chairs were. They have great Instagram specials on packages, don't let them being a little pricier than a few places deter you. You can't put a price on quality or ease of communication. Thanks Luxe!

work with and also worked well with our florist to ensure the timing of our set up went well! They also changed our amounts without giving us penalties as our guest list amount changed! We also rented candle holders, chargers, chivari chairs and chair linens from them and all looked gorgeous! Our reception was stunning!

eir event extra special. Thank you again!! We appreciate all you do!!

ding day. Everything arrived on time and just as we expected and everything was gone the next morning as our vendor had requested. They were even very understanding when someone from our wedding party accidentally walked off with four of the tablecloths and didn't realize until after our honeymoon. Whoops! We definitely recommend working with Luxe!

tments when I came back to Michigan for the weekends (I live in Chicago) and helped made the entire process flawless! Great company, amazing people and beautiful rentals!! They even have great deals that go on. A recommend for sure :)

d up getting chair covers, sashes and napkins from them as well. It made the room look finished. I would highly recommend this vendor. Only thing to know is you need to spend $2000 or more to have them be responsible for setting up and picking up your tablecloths. This was one of the reasons we decided to add on the chair covers and etc.

were SO helpful. LUXE created custom pearl strand for the back of my chairs, put my custom napkin rings on and made them perfect, and had all the linens of my dreams!

s and made great suggestions to meet our vision and match the rest of the design choices we had made. They had linen options that were on trend and that no other vendor we looked at had. Their chiavari chairs are the higher quality resin ones with velcro pads so you won't have to worry about your guests' cushions falling off of the chairs. They had several color options for chiavari chairs as well.

ovided by my venue but I am so glad that I went with Luxe. It cost a little more, but it was so worth it. It was so beautiful and really took the wedding to a more elegant level. Plus I was able to have a sparkly table cloth for the sweetheart table, which made me very happy. Thanks for a beautiful wedding!

es as well. She constantly keeps us updated with changes, and even personally followed up the next day after our showroom appointment. Loren knows the trends of the ever-changing wedding industry, but makes sure your big day is extra special to make your dream vision come to life. She treats your wedding as it would be her own, throwing in her special touches and things you wouldn't think of that would add the "Luxe Difference". Loren truly is "The Luxe Difference" Can't wait to see my dream wedding come to life June 30, 2017!

le. At my initial appointment I showed Loren a few inspiration images and explained my vision to her. She knew exactly what I wanted and I am still getting compliments on how beautiful our wedding was. When I went to see the final floral arrangements for my wedding, Loren arranged for me to take my table linens, napkins, and charger plates with me to get a better visual of what my final table arrangements would look like. My experience was wonderful. I didn't even shop around for linens because I trusted Loren completely. Even my wedding coordinator at The Colony Club had only positive things to say about working with Luxe Event Linens. I would recommend this vendor, especially working with Loren, to all Michigan brides! My future sister in law is already in the process of planning her wedding with them! =)

own to make our look complete. The staff is great, everyone is very pleasant and helpful no matter who you are dealing with and the pricing is actually reasonable. They truly want to make your vision come true and I would definitely recommend Luxe for any event.