Bracelets, Cufflinks, Earrings, Necklaces, Wedding Jewelry, Fashion, Engagement Rings, Engraving, Financing Available, Jewelry Cleaning, Ring Sizing, Ring Services, Wedding Rings, Rings
BEWARE!!!!! Yes, this company moved to online orders only and WHAT A NIGHTMARE!!!!!!! Incompetence at it's best!!!! In this day and age there are a plethora of reputable, dependable online retailers - do yourself a favor and do not do business with Michael C Fina! Learn from my mistake please!!! 1. 12/5/16: I place an order over the phone for item number F3200 2. 12/19/16: I TRY to contact Customer Service via the phone numbers on the invoice. Guess what? All lines ring a few times then HANG UP!!! I finally reach a human being by calling what I know is the wrong number (their "Employee Recognition Center" - ha, how ironic) and proceed to tell them I mistakenly received F3300, and that the person who took my order must have accidentally entered a typo since the numbers are so similar. They transfer me to Customer Service and I actually get to speak to a human being who says she will "handle this on the backend" and send me the correct item. 3. 12/23/16: I receive another INCORRECT ITEM, the SAME INCORRECT ITEM THEY SENT THE FIRST TIME!!!!!!! And GUESS WHAT? None of the phone numbers work, still! So, I call the Employee Recognition Center AGAIN, and they give me another number to call. They say that I can leave a voicemail and someone will get back to me in 24-48 HOURS. HAHAHAHAHA! I asked them to transfer me like they did last time, but this agent has no idea how to do that!!!!!! I intended to send back the first frame in the box the replacement frame came in, but I think I'll just hang on to both of these frames until someone sends me the correct one. AVOID AVOID AVOID this business! Non-existent customer service. They will get slaughtered in the current retail environment if they can't figure out how to offer accessible, reliable customer service. RIP Michael C Fina. Your days are long over.
Uggg...unbelievably frustrating! Ordered a piece of china. It was in stock but took 3 weeks to arrive. Arrived today & was incorrect item. Customer Service woman on phone told me that there was no picture of the item on the Michael C. Fina website & was quite indignant about it. When I helped her find it, she did not apologize. She also did not apologize for the incorrect item being sent to me. She simply said that the item on the website is pictured incorrectly...again, no apologies. After I spent 8-10 minutes on the phone with her, she then said that she couldn't help me. That I had to call back tomorrow because the person with whom I needed to speak had gone home a few minutes ago. INFURIATING!!!
Vineyard wedding with an over the top engagementReviewed on 9/03/2012 stefanie c
M C Fina is an incredible place to buy your jewels! I bought the Florence collection setting from the MIchael B collection. It was a setting that only sells maybe one a year so its truly one of a kind. My jeweler was Richard Wubnig who has an incredible work ethic and his customer service skills are top notch. Since that time I have bought many other pieces of jewelry from them along with some household items. I have made a life long relationship with this store and they have made me so happy as a bride and a future customer!
wedding ringReviewed on 7/26/2012 Jules W
very helpful and patient while i tried on various styles and slowly narrowed it down to two rings... then came back for another appointment and tried the last two rings on at least 20 times each, they were helpful but also patient with me while I made my final decision.
The perfect wedding bandReviewed on 4/10/2012 Sher S
Beautiful wedding bands, unique, to die for. a bit on the pricey side, but if you can go for it.
Great ServiceReviewed on 11/02/2011 Julia B
We bought my husband's wedding band at Michael C. FIna in Manhattan on a trip to NY. The service was wonderful and the selection was extensive. They ordered my husband's ring and had it delivered to Miami for us. He even added a discount for my employee discount even though he counldn't find it in the system. BTW, no tax!
Rings, Rings, RingsReviewed on 10/11/2010 Levonda R
My fiance bought my engagement at Michael C. Fina and then we went back to buy our wedding bands. Our consultant, Ricky, was very very helpful. My fiance was on the fence about which ring to pick out for me so we went in together and Ricky helped me choose a ring that fit me and my personality. We WEREN'T encouraged to choose higher priced products that we didnt want. He was avaliable to answer all of our questions in person and email. His availability didn't end with the inital sale of my engagement ring. I highly recommend this jeweler for all of your engagement and wedding ring needs.
RingsReviewed on 8/09/2010 Elia B
We used Michael C. Fina for my engagement ring and wedding band. We are so happy with our purchases and very happy with the service we received. I always go to the store to get my rings cleaned and polished and I am always welcomed with a smile.