Minted

the front of the card. I DID NOT APPROVE THE DESIGN WITH THE LOGO. I DID NOT PAY THEM TO FREELY ADVERTISE IN MY WEDDING. I wrote them an email about their advertisement and they said I could return the whole order and get something completely different. UNACCEPTABLE. So, if you are willing to pay hundreds of dollars to Minted.com and ok with advertising with them for free, then this is the company for you. They are refusing to refund my payment.

y were supposed to... However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. I spoke to someone from their customer support who said they would be able to mail out new envelopes that would arrive in 3 days. Now it's 7 days, one week after making me miss my deadline for mailing out my wedding invitations. Considering the price you pay, you expect a level of professionalism and attention. Minted is just unreliable and not worth the price.

ected. It did not. I am currently working to rush ship placecards days before my wedding to get them corrected. Slow customer service, mainly only able to be contacted via email. The free addressing was great, but I think I will switch over to a different stationary provider for my future needs.

nyone planning a wedding or other special event!

anceled). I went to expedite the shipping of our fourth invitation - heavy heart and tears with all of the changes - and was so surprised by the graciousness and help from Elizabeth A. Planning a wedding is emotional, planning and canceling 3 weddings is hard to fathom. Just want to shout out Minted for helping be there each step of the way: through planning our first 3, for sending out our cancellation notices, and for being empathetic to each situation. Please don't pass no using minted for your big day!

nnouncements and new invitation suite. Everything was delivered in a timely manner and looked great!

ith matching stamps!

y on the checkout page. I also filtered my search for a folded card but I received a flat card. I had to double check the order, and it was for flat. I'm not sure when that was changed, but it really wasn't what I wanted. Overall, with the color quality and lack of transparency in card size and change in card format, I wouldn't recommend Minted. I have considered getting my order changed, but I am very busy and do not have time fighting their customer service and waiting for new cards that may or may not be what I ordered.

so I went to the customer service chat and explained what I wanted to the representative who was so helpful. She had me send over photos of the design I wanted and gave me a step by step instruction on how to make this happen. I placed my order and paid $34 extra to get rush delivery. A proof was sent to me within 24 hours but the designer did not do anything, no changes had been made except adding our recipient addresses. The design looked exactly the same. I sent an email to the customer service & added in notes in the design section where they tell you to. 24 hours later I went to check on the status by chatting with support and they told me that they had to cancel my order and I had to add to order two new designs. I was so disappointed, no one emailed me, there was no note or form of communication that they canceled my order. To top it off I spoke with a customer service rep PRIOR to placing my order to make sure they could do it to avoid this exact issue. I asked to speak to a Manager and someone did call me but it was obvious he was reading from a script as his responses were not making sense with what I was saying. He explained the process told me he would get this moving and everything would be fine. Did not offer a discount or anything but I was happy it was finally getting back on track. The next day I get an email from the customer service rep asking if I want to move forward AGAIN when I was already told this project would be getting back on track. Yet another lie, delay, and confusion. Their customer service is awful, not 1 but 3 people told me they could help me but no one really is. Long story short do NOT go through Minted if you want any edits on your cards. They do not care what you want or if you get your card.

ly the invitations look good- whenever they show up. They should switch to UPS! Other than that, they have a decent selection on customizable suites at “reasonable” prices, and added bonus if there is an active promo code for your order. If you are going to use them please order WELL IN ADVANCE- just in case there are issues. I do not recommend them for last minute orders. Customer service was average. I had to call back twice, but my issue was resolved and I didn’t have to wait long to speak to anyone.

ept changing. Literally go anywhere else. The customer support was horrible and they refused to do anything to correct the situation.

For our wedding invitations, the script address font in our online preview looked legible, but when we received the envelopes, several letters were consistently misplaced causing out of order and overlapping letters for both our return address and the recipient addressing. The other issue with the envelopes is the glued in liner made the front of the envelopes all wavy as if they had gotten wet. I can not send these, and I’m in a time crunch as I’ve already delayed sending out invitations due to COVID uncertainty. Minted offered to reprint and replace the envelopes for free but now they won’t arrive for at least 5 more days. Why is there no quality check before shipping out orders? We love the designs that minted offers. The product, when done right, is very nice, but it is also very expensive. We opted to print reception and direction details on the back of the invitations to save money because 75 cards would have cost us another $150 each. I will buy thank you cards elsewhere. Minted really needs to step up their QC process. After the issues we have dealt with, I don’t believe minted invitations are worth the cost.

pped our order ($$$). The order was incorrect and unusable. Getting a hold of someone to chat with was a challenge. They refunded our rush shipping and reprinted the order however they cannot make up for lost time and refused to give a discount on our wedding invitations, I was still considering using them at the time. Because of this we will be shopping elsewhere for our invitations. I do not recommend Minted. You should be able to trust the printing company and they should be proofing their orders.

We asked for the envelopes to be replaced and they came even worse than the first ones. Ink was not fully printed and again our address was smudged. Stay away at all costs.

heir team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

they could improve on multi-language functionality.

ght as we were ordering them WITHOUT contacting us. They then wanted me to pay extra per piece of the invitation to have them redone since they were discontinued and AGAIN, they never notified us. We then had to choose other invitations since I refused to pay another $400 on a $800 order. We then went to order the new ones and their website is no longer able to do the pressed foil.... So, we had to do order them custom. After 30+ emails back and forth with customer service, they completely F***ed up the order again giving me black envelopes with white print after I have SEVEN EMAILS telling them repeatedly they needed to be white with blue ink. They now tell me they cannot dchange those since I placed the order... WHICH THEY MADE ME DO. I am now asking them to cancel the whole order of $800 for a wedding of literally 20 people! I have spent every single f'ing day of my life dealing with them since March 1st. It is now June 9th.... I STILL HAVE NOTHING and may have to find another invitation provider since our invitations should have gone in the mail June 1st. THEY ARE COMPLETELY INCOMPETENT!

d home address had been leaked from their system. There is no easy way to delete your account. I have now spent a week and a half trying to delete my account by submitting a service ticket, chatting with someone on their online portal, and speaking to someone on the phone. All three outlets told me that their customer security department would be handling it but that I could not speak to anyone in that department to have my account deleted immediately or even for a status update. All of this has led me to feel that Minted does not care for either the security of their customers or for their overall level of customer service. I'm only glad that I merely ordered a sample from them and never gave them any of my money.

d recommend!

iven a 30% refund and they reprinted the envelopes. This was inconvenient but at least they did offer some sort of compensation. Now, unfortunately we have had to postpone our wedding due to COVID. Because the wedding invites were beautiful, I decided to give them another chance. First, the invites were unable to be delivered because duties were owed and drivers are no longer allowed to collect payment at the door; therefore, the delivery company is calling recipients to collect payment via phone so deliveries can be completed. When they went to call me, Minted put their own phone number as the recipient number, so they were unable to reach me. An error that delayed the process of me sending out my change the dates, something that I would have liked to do ASAP as I want to make sure everyone knows our new date. Once the cards were finally delivered, my fiance and I were stuffing the envelopes when we noticed that some addressed envelopes were missing. We then had to go through all 200 envelopes to figure out who was missing. I contacted Minted and their support was very poor. I even attached pictures yet they said they were all there, they just sent some extra blanks. I said no, we figured out at least 5 names that were not there and that I was obviously stressed that I was going to miss notifying someone of our change of date. They said back that their system shows all were printed. Again, I gave specific names of guests we were missing, and asked if there was any way for them to figure out how these guests were missed. I even sent a screen shot of my minted address book showing those guests' names who were missed. They finally offered me a measly $15 back, after ordering 205 change the dates and not getting my full order. This caused me unnecessary stress and time, as I went through the invites 3 times which took hours, just to hopefully ensure I have added all who were missed! I would never recommend this company due to the 2 negative experiences I have had with them. From one COVID bride to the next, I do NOT recommend.

ed would only give a 25% discount when invitations and RSVPs needed to be re-printed with my new wedding date due to Covid. And they were not nice or happy about it. Just think this big/ expensive company could have done more to help a bride during this time. Will never recommend or order from here again.

l not be using this company again. Planning a wedding is already stressful and expensive. They should know that and work with brides more.

that the foil (which costs extra on the invites), was not on ~10-15 of the 200 invites I ordered; while almost half of the others had areas where the foil appeared scratched and not continuous. They did reprint my invites for me (as I'd expect), but once I got the second set...portions were printed crooked and not centered (white box in picture below). I ended up choosing between the first and second set to determine which one was better to send out to my guests; as by this time I needed to get my invites out. These invites are not cheap, for the price I paid I expect better quality. I will not be using minted again. If you decide to make sure you have lots of extra time for them to get your order correct. Wish I would have read reviews prior to ordering.

when I contacted them it was clear to me that there was a glitch in the website but they could only offer 1/2 off reordering! This was not my mistake there was no way for me to foresee that not all addresses added properly when they showed exactly the same on my end. Use this business with caution!

il with another man. They were both awesome! They reassured me that they would communicate with the printing department and fix my error. Even though it was completely my mistake !! My invitations arrived and they were perfect. Would recommend Minted to anyone and everyone!

the front of all my save the dates after they were mailed. Had I known this was a risk I would have put a piece of tissue paper in the envelope to protect the card. I contacted Minted customer service and they offered a replacement... I had already paid for postage and mailed my save the dates. I declined the replacement and asked for a refund. They would only refund my purchase 30% of the lowest amount that I paid before I had paid extra to add a back to my save the date. I was considering ordering my wedding invitations through Minted, but I will not be working with them in the future. I only wish I had read reviews before ordering and mailing my save the dates.

which means I am bringing my business elsewhere.

our save the dates, invitations, and thank you cards from Minted and could not be happier! They address your envelopes for FREE which saves you so much time during such a busy season. Will ALWAYS order our cards from their company! 11/10 could not recommend a better company!!

enus to our ceremony programs and didn't have one mistake or issue with Minted at all. We did opt to see proofs prior to having them shipped, but it didn't slow down our delivery time at all - we always received everything well ahead of the estimated delivery date. Thank you, Minted, for being awesome! We're looking forward to ordering our thank you notes and future Christmas cards with y'all!

f save the date cards, like the printer ran out of black ink. Every time I ordered replacement envelopes, the print was off kilter. I have ptsd working with them because now my save the dates are late! Their costumer service is god awful and they leave me begging for free replacements and expedited shipping. Never use them, they are awful.

wedding invitations? My Christmas cards were ordered on December 3, promised by Dec 11 -and I still haven’t received them (today is Dec 19). I had Live Chats and multiple conversations with Minted reps - all who promised different delivery dates. All were lies! Their customer service reps will outright lie to you! Minted could not accurately tell me when I would be getting my cards, which prohibited me from just going to a local printer and getting it done. Now, for the first time ever, my Christmas cards will be late. That’s 100% Minted’s fault, not mine. I’m planning to enclose a note to my 175 card recipients explaining that Minted’s unprofessionalism, terrible communication and lousy customer service is why my cards were late. I’m a fifth year user and spend hundreds of dollars with them each year. That may be chump change for Minted, but there are plenty of other companies and printers that would like my business. Did I mention the HOURS I’ve spent on hold and talking (with no resolution or real info) with various customer service reps? Bah humbug, Minted. You get an “F”.

of and that the shipping date would be delayed. They offered to refund 15% of my total bill. Funny thing is the proof had been immediately approved when I first received it 3 days ago. Think this was a stall tactic on their part. When I called first thing this morning the representative was very uncaring and unsympathetic and acted as though this is nothing new to her. Thanks to Minted I will not send out a Christmas card after 18 years of doing so. I would NEVER recommend Minted to anyone nor will I ever use them again!

ders, but they ended up canceling both orders. I contacted them again telling them this happened and they put the order back in my cart to reorder. As annoying as this was, I did not think it would turn into the ordeal that it has. When I went back into my cart to reorder the save the dates, the price had gone up over $100. I contacted Minted to ask if we could arrange for the original price as this did not seem fair since they canceled my original order. For the past two weeks, I have been ignored and told to wait, yet no one is getting back to me. The customer service has been useless and extremely frustrating. No one at Minted seems to want to help, especially when this whole issue was their fault from the beginning. I am so disappointed in this process and will never even think to use Minted for anything else and will make sure to spread the word. There are plenty of other save the date vendors to give my money to with much better customer service.

ented us on. Now, on to our invitations. They were STUNNING! I couldn't have been happier. The color and quality was amazing! My husband and I were both blown away. We highly recommend Minted for all of your stationary needs. Thank you The Villanos

s the card is listed as foil, it's default is foil. No offer to rectify or refund. Offered a 20% credit which is less than what I paid for shipping. Adding insult to injury, the print is dull. Hopefully this is just a fluke but I must say the customer service was profit based responses and NOT customer oriented. SO so SO disappointed!

rrived the following day they were also the wrong size. I again spoke with someone at Minted and provided specific dimensions of my cards and was promised that the correct size would be sent out. Again, I was sent the wrong size. After 45 minutes on the phone with Minted, I was told that someone would be reaching out to me via email to discuss this issue. I still don’t have envelopes that fit. The cards are very cute but at this point I’m ready to go buy my own envelopes.

life saver. I would highly recommend this vendor. They are also eligible for cash back on Rakuten and often have promotions available.

package but the two were all my budget could take!

d minted for our save the dates and wedding invites. We will also be using them for our holiday cards this year and our thank you cards! They say class without the high price as a private company.

d still look classy even if it isn't a traditional invitation suite. Also, the free recipient addressing is a total game changer. You might be able to find STDs or invites cheaper on other sites but will spend more time hand addressing them. Also, shipping is super fast and both of my orders arrived well before the scheduled delivery date. So glad we used Minted!

enty of options and the pricing is good for basic invitations. Once you start getting onto custom orders it can get pricey. I was extremely happy with my invitations. They preprinted the addresses for free. I was somewhat annoyed that when I proofed the final draft and updated a few of my contacts as well it only saved to my account and didnt submit along with my final draft. However to rectify the situation they added the extra 5 contacts on a separate order and overnighted them for free. All in all I was very happy and satisfied with the service and my invitations. They looked beautiful!

emails back and forth. They just sent me another set of useless invitations.. With out my approval. We are stuck with them and trying anyway to make them work.

ging font size), and those were made without any fuss. Turnaround was very quick, and deliveries were packaged well and arrived on-time. Paper and print were both high-quality. I overlooked the option of ordering a sample set. I ended up with exactly what I wanted, but I would recommend the sample set so that you get a sense of the color and quality of the papers used rather than keeping your fingers crossed, like I did, that you'll like what you ordered.

T use Minted. Long story short - my order got stuck in the approval process (I approved the proofs and on my account the order was stuck in the "awaiting your approval" and was never sent to production) Although I called 3 separate times to try to approve my proofs, nothing could be done until technical support solved my issue. I was not given a time frame on how quickly they could fix the error. Thus, I opted to cancel the order and start from scratch. I was promised that the design would be copied for me and nothing would need to be done on my end. WRONG. I had to completely re-create my invites from scratch. Of course, the second round of proofs SUCK and the color is totally off and different from the first round of proofs. Don't bother calling customer service, they are terrible and can do nothing. You can't speak to the person directly doing edits and making the proofs for you. Every time you call you get a new person who you have to re-explain your problem to. I literally just have to wait this one out and hope to god the thousands I spent on these wedding invitations actually gets me somewhere soon.

ng every time I’ve called is unacceptable and shows extremely poor management on your part. Wedding planning is stressful enough and to add to it by dealing with an unprofessional vendor such as yourself is inexcusable.

es for free which was great.

d. After being on and off hold for ten or more minutes, the customer service rep told us we'd have to start the entire save the date process over and then call back and try to try to apply the giftcard! Needless to say, we will not be using this site again and our family friend will be requesting a refund for the gift we can't use!

esign team sends you a proof within a few days and then you add comments on each section that you wish to tweak, and repeat! We were able to get our invitations, RSVP cards, website, programs, etc. looking exactly like we wanted them to. We received co many complements from our guests on the design and quality. Minted is fantastic!

and to try again later , 4 days in a row, so I gave that hope up. I then tried to call them and was not pleased with the no answer that I got. Very glad this was only samples I will definitely not be using them for my save the dates or invitations.

Their online ordering system is very user friendly and you can get free samples mailed to you to help determine exactly what you want.

n we contacted minted, they replied within minutes letting us know that the invitations would be reprinted and that we would receive a 20% refund back to our account! We received the reprinted invitations within days and they are perfect!

rs I have seen. The pictures are blurry and it looks cheap. Save yourself the disappointment and try another place.

r you couldn’t read the addresses, or a combination of many of the above. We were SO disappointed in this service and would not recommend them, especially if you want to have your envelopes addressed in print.

ery invitee absolutely LOVED each choice, especially our invitations. Don’t be afraid to give them a shot. They have such a wide variety of options that you are bound to find something that is just right for you.

our digital proofs by the next day despite our special requests to our RSVP card to support online responses only. Our order arrived without any issues and our guests commented on how pretty they were. It was such a good experience that we will be using the matching suite for our thank you cards as well!

eal, but when you're paying a lot of money for wedding invites and paper goods...I don't feel I should have to advertise the company at the same time. I think this should be much more clearly addressed than it is....you really only see it on your proof once you're almost done ordering. We had an issue with one of the items in our suite, the design was off from the artist and the original customer service agent I worked with was incredibly difficult and rude about the whole thing. Eventually a new agent took over our case and they were much more accommodating about helping us figure out a solution. Overall I think the experience was so-so and I probably wouldn't recommend them for your wedding paper goods.