Because My wife and I got married while we were well along in our lives, we realized that we didn’t really need “stuff” as wedding gifts, and one of her friends suggested the thehoneymoon.com as an alternative. In theory, it sounds great. Rat...her than purchasing material gifts, our friends and family purchase activities in the honeymoon registry (in our case, a trip to Hawaii). Here’s our page.
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https://www.thehoneymoon.com/couples/61555/registries/51789/guest_view
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Looks wonderful, doesn’t it?
However, there is one fatal flaw – what if, for some reason, the money doesn’t arrive in time? In order to mitigate that risk, I wanted to alter the disbursement plan per the instructions on their website. As instructed, I called several times, leaving messages that I wanted to have the funds disbursed a week BEFORE our scheduled departure, to ensure that there were no glitches. I also left instructions on their “contact” link (you know, the one that says they
"promise" to return all contact inquiries within 24 hours, 7 days a week). I also sent an email to them at info@thehoneymoon.com. I never heard back. I was forced to trust them with a critical piece of our honeymoon plan.
I was wrong to do so.
Today is the 14th of December, and if you look at our site this is the day our honeymoon begins, and we still have not received the nearly $3,000 in our account. I have called both numbers listed on the website 38 times, leaving nine messages. I have emailed five times. I have used the “contact” link twice, and even sent an email to the registered CEO, Scott Ellingboe, to no avail – not even an autoreply. They and our money have simply disappeared.
Our plane leaves in 13 hours, and I have no idea what we’re going to do. I do know this – from my perspective, thehoneymoon.com cannot be trusted.
UPDATE: After finally reaching the CEO of the honeymoon.com, he has agreed to wire the funds to my bank on Monday morning. This still does nothing to change the fact that thehoneymoon.com failed my wife and I at a critical moment, nor does it even begin to compensate me for angst, frustration, and and suffering due to their failure to treat me with the basic respect that any human being deserves. It does' however, legally fulfill their contractual obligation to me and my wife.