Brownwood Jewelers

ot only was she able to help me find the ring of my dreams but she was also able to set my grandmothers diamond in to the setting we chose. The experience very pleasant and the ring came out even more beautiful than I could have asked for. I would highly recommend this place to anyone!

do the necessary research they should before making jewelery purchases. Mrs. Gutierrez is the business manager here, and she is terribly rude, and an even worse business manager. No fair resolutions were offered. Here is my story. My name is Tina and I was a buyer of an engagement ring from this store. We ordered a 14k diamond cluster ring in yellow gold. We were told the diamonds were of great cut, color, and clarity for being cluster diamonds. They sold us the ring for over $900. We received a 10k low grade diamond cluster ring with chipped and missing diamonds. There was literally a missing diamond in the ring coming straight out of the box from the store. Not to mention, the sizing line was still visible, a very rookie mistake. They claimed they purchase straight from the "manufacturer" and it was an up charge (they charged us over $200 extra) to get the ring in yellow gold. No jeweler charges you to change from white to yellow gold, so don't be fooled. Also, the "manufacturer" they claimed to get the ring from is an actual retailer... so, if you like a piece of jewelry from this store, I suggest asking who the manufacturer is so you can bypass the EXTEREME RIPOFF you are about to experience from Brownwood Jewlers. After I was proposed to with the ring and we noticed the missing diamond we brought it to two jewelers by us in south Florida. When we brought the ring to the other jewelers, we got the ring looked at and was given a ballpark price of what our ring was worth. The ring was valued at less than $350, and when we brought that to brownwood jewlers attention they said that was impossible and we were lied to. I was proposed to with that ring and now I have nothing. They had the nerve to then offer to fix the diamonds and band and sell it to us for the original $650 it should have been sold to us for originally. Meanwhile, the diamonds should have never been chipped or missing and the gold carat should have already been the 14k they sold it to us as. I'm sorry but, after the deception and lack of quality I received, I don't believe that is a fair offer and I certainly don't want to support their business. I am BEYOND dissatisfied with Brownwood Jewelers service as a customer of theirs. I lost a special moment due to their deception and incompetence. Their attempt at reconciliation has left us with a net negative. They gave us our money back, returned the ring to the retailer and got THEIR money back, and we lost our sentimental object, was deceived, and disrespected. BUY AT YOUR OWN RISK!