I received a quote from Hudson & Delilah through a bid request on another website. This was 13 months in advance of my wedding.
I was very up front with them on exactly what I expected relative to the exact songs I wanted them to play, the f...act that I wanted them to accompany singers during the ceremony and what the scope of the job was. I received their quote, asked a few more questions, re-confirmed that they could perform what I needed and agreed to hire them.
I received a very poorly written contract, but figured that they're a small operation and probably don't focus on legalese. I sent their deposit about 12 months prior to the event.
As we started getting closer to the event (6 weeks or so), my Coordinator reached out to them and it was like they were different people.
They sent her an e-mail telling her to stop e-mailing them, they told her that they hadn't agreed to accompany any singers and they were basically rude, short and condescending to her.
I was surprised, so I sent an e-mail to them and, while their response to me wasn't rude, it certainly wasn't the same helpful people I had dealt with on the front end.
What sealed the deal for me, though, was when, in one of their e-mails, they stated that, if my vocalist could sing one of the songs exactly as it was written in the sheet music, there should be no issue. The vocalist asked the (to me) reasonable question of whether they had a sample of the song she could listen to so that she could ensure it would work, they simply replied, "No."
I wish I knew what happened between March of 2017 and March of 2018, but, again, it was like I was dealing with different people.
I ended up canceling their services and forfeiting my deposit with them because I just didn't want any stress or negativity at my wedding and, honestly, the rest of my music folks (from the DJ to the coordinator to the vocalists) were really turned off to working with them.