VERY UPSET! When we went to the tasting everything was lovely and we were so excited to use them! The day of the wedding, i didn't recognize any of the food, they didn't make signs to let the guests know what anything was, the staff was no wh...ere to be seen, the line was a nightmare, and the food was piled up so high they only had to refill once (since i suspect they were too busy smoking and drinking).
The buffet line was a disaster due to the table chosen at the last minute by A Party Apart, but Club Soda staff did NOTHING to help solve the problem, instead they stacked 3 piles of plates around so guests took more than one plate, and were very confused about where to start the line. I had bride brain and didn't think to ask CLub Soda to help direct traffic and hand out plates!
The bar tenders were great and we never had a line there. More bad things though- they opened half of our Mumm Rose champagne way too early, and by the time we got there it was flat. We were not doing a champagne toast so i felt like this was a mistake. We were also charged for 20 bottles of awful wine (i do not believe this much was drank) and 10 bottles of call liquor which i feel is an over estimate (or not since the staff was drinking mixed drinks). Here is the kicker- they sent $900 of champagne home with my in-laws and didn't tell us! We went insane when we saw our final bill. They tried to tell me that my mom sent them an email saying we wanted to take the extra champagne home, i don't believe it since they charged $38 for a $16 (with case discount) bottle. Furthermore, the fact that this much merchandise was sent home willy-nilly, we want to know what else was just tossed out the door at the end of the night? Club Soda did credit us for the 2 unopened cases of champagne but hardly apologized for anything else. When the manager asked who saw their staff drinking, i named some people (besides myself and countless guests) who work at other places in town. The manager told me that the people denied having seen this- i informed her that when the vendors let me know what was going on in the kitchen, they asked me not to tell since they have to work with Club Soda a lot.
Bottom line, they are bullies and lazy. People liked the food, but it wasn't nearly as good as at the tasting!