Minted

oofs came in a day, I had to fix one thing on my saves the day and it was done later that day. Honestly all my saves the dates and invites came in less a week from ordering. Would certainly use again.

service team did a great job of helping us throughout all the mistakes, but it became frustrating that there was clearly a miss in some part of the Minted production line. The attention to detail was not there when it came to ensuring the correct size envelope matched the ordered items. Or when we explained with photos that there were printing issues, why someone was not physically checking them before sending them out and calling the issue resolved. I recommend Minted if you are looking for off-the-shelf stationery with little customization. If you want something truly custom and tailored to you, perhaps look at other options.

the issue and send new envelopes asap.

and had to go through the same process - "send us a photo" - and in spite of demanding to speak to a supervisor, none were ever able to get on the line. We lost out on the payment to the calligrapher as well. I will NEVER use them again.

order. Order #1 $400 and they sent me plain white envelopes when I paid an extra $100 for colored ones. Had to send my save the dates out late because I waited fot them to get me the correct envelopes. Second order - correct # of invites, wraps & RSVP cards but they shorted me envelopes (that order was $800) and today my third $300 dollar order of custom thank you cards arrived - I ordered 100 if and they sent me 85 envelopes! WTF is wrong with the fulfillment of these orders. Reading an order invoice and basic counting to 100 are skills taught in elementary school. DO NOT waste you hard earned money with this company as they are "forrest gumping" their way into the wedding industry and brides have enough other things to worry about than not having a reliable printer who can properly fulfill and order. It is a shame as they have great designs and the products are decent quality for a high price but the delays and frusteration of the fact that can't get anything correct the first time, is just plain not worth it! I'll not be working with them in the future and STRONGLY advise any future bride or new mom from working with them for anything!

moved partway through wedding planning and they help with a missing package and got me a new order right away. I will be using them for other stuff going forward as well.

d never got an answer. I have over 10 emails from different customer service agents saying a manager will get back to me. We would call and they would tell us someone would call us back within the hour and then they would never call us. This was a horrible experience. In the days leading up to our wedding we were begging them for answers and got nowhere. Luckily we have friends that work for a printing company and were able to print tags for us two days before our wedding. Our wedding was 4 days ago and we just got an email saying our order will arrive 1/8/21. WHAT A JOKE! I cannot believe people actually use this company. Horrible customer service, horrible experience. I would not recommend them to anyone

uality was great! Minted was easy to work with and had lots of options for different designs.

ant issues revolve around the RSVP envelope. This envelope would be sent to my guests inside the wedding invitation envelope. It is meant for my guests to use when they send back the RSVP card to myself. That is how RSVP works. 2 times I have gotten 115 A2 envelopes with the information of the sender and recipient mixed up. What I wanted was my address to go in the front as the recipient and the sender's address written in the back of the envelope. It was messed up 2 times. So time number 3 I just wanted to keep it simple and just asked to have my address written on the front of the A2 envelopes. And was slapped in the face when the address was written incorrectly. Not even like a name wrong or typeo but just the basic letter FORMAT was wrong to be sent via the united states postal office. At that point it just seems that these mistakes are intentional. Or they are outsourcing the How there could be so much confusion surrounding RSVP envelopes for an invitation company is beyond me. At this point my relationship with minted is damaged beyond repair. I will not recommend minted to anyone. I will warn everyone I know to stay away. And let them know that they are incapable of getting envelopes correct. The minted help center is a whirlwinds of circles that makes matter worse. Looking at this from the outside there seem to be major internal problems.

y! I ordered wedding invitations, belly bands, direction cards and rsvp cards. Overall, I thought the website worked nicely and the proof verification was the best part of the Minted experience. Sadly, I had to wait almost 30 days before my order was produced and shipped. When I received my order, my box contained blank rsvp cards, blank invitations, torn envelopes, envelopes with ink spots and crinkled invitations. I had to speak with six different customer service representatives and then received a replacement shipment. Unfortunately, my second replacement order arrived with someone else's invitations and ink smudged envelopes. Minted's marketing and customer design concepts are nice. But that's about it. I would not recommend putting your time or trust into this company for such an important occasion.

was 100% happy with the final result. We love the quality and so appreciated the easy addressing process. Once you upload the list of addresses and names for your save the dates, you can easily transfer those to your wedding invitations. It also allows for easy editing for those friends/family who move in between. When I had to reorder due to our postponement, their customer service was so incredibly kind and understanding and the reprint fee was minimal. Use the sales to your advantage and you'll save some money and time (re: addressing). As for all of the negative reviews regarding Christmas card timelines, I urge brides to consider the state of USPS and the fact that it's completely out of Minted's (and every other vendor's) control right now. Just like anything else that you consider a priority for your wedding, do not wait until the last minute to order.

ked if I ever see my wedding invites. I would suggest not using this company, they have no idea where either order is.

ster shipping, well on the 3rd time of me contacting customer service they had given me ANOTHER new estimated shipping date...yall, they had never even began printing them!!! I never write reviews but i thought i should warn other brides

ur order quickly and in excellent packaging! I would highly recommend this headache free company who makes it so easy and fun to design your own unique invitations.

ecember. After 4 weeks, I followed up to see the status of my order and no one responded for a week. Then I was told that my Minted Designer was no longer able to work on my project and it would take over a week to have my scheduled to talk to another designer. Why did no one tell me for 5 weeks that I had no one working on my project? If Minted messed up, why do I have to wait to be scheduled a week later for a call? If I went with a custom order again, it would've taken another 4-5 weeks for design so I decided to just go with the regular invitations on Minted and ordered a couple samples of different styles, and then would order immediately my invitations after deciding what style to go with. It was supposed to be delivered in 10 days. I even contacted customer service and they assured me that it would arrive by the delivery date (yesterday). I check today and it wasn't event shipped out yet! It's going to take another 10 days to arrive to my house. If I continue with Minted, my invitations will now not arrive in time, even when I started my invitation process 2 months ago... It's better to go with another company than Minted.

NOTHER COMPANY. MINTED IS JUST NOT WORTH IT.

press) only to find out that my name was very obviously spelled wrong. Stayed up all night trying to make new invitations because the Minted invites took so long to arrive that now I will be lucky if the handmade invites even get to my guests before the RSVP date.

uld get a better sense of the different papers and styles they offer. It came quickly and everything was packaged so cute! We also loved that you could choose different envelope colors and can get recipient and return address labeling printed. Everything we ordered from Minted arrived quickly and was great quality – we definitely recommend checking them out!

ordered invitations, information cards, reception cards, RSVP cards and matching envelopes, belly bands, and outer envelopes. The designing experience is easy - you can easily make adjustments/edits on their site and add notes in for the designers for things you can't really edit yourself. Then they reach out to you with proofs and you can go back and forth with edits. For the most part, everything turned out great with our items - however, the font was just too small on some of the cards. I reached out to customer service to see what our options were, and after showing them photo evidence, they offered to increase the font size and reprint them - free of charge! I was so impressed and appreciative. The week we received the reprinted items, Covid shut everything down. We still decided to get married in a very small ceremony, but postponed our big reception a year. Again I reached out to customer service to see if there were any options and they offered a credit for a future order which was I think 75% of my original order total! I was able to use my some of my original items from 2020 in 2021, but had to order a few replacement items, and it was great to not have to spend anything extra. Our invitations turned out beautiful and I got so many comments from our guests on how they liked them. They were so perfectly us. I see some mixed reviews on here and I just didn't have any issues at all - really, Minted's customer experience went above and beyond for us! Thank you!

gns. Any and every part that you get from them will be the highest quality.

aper wasn't printed and that the paper itself was just that color (so that back and front matched without an extra fee). Also wish there were more options for people who didn't want to put photos on things (thank you cards, save-the-dates especially), but that actually helped me narrow down the options. Overall, good value.

t when we ordered Save the Date samples, as it gave us a feel for all the customizable options. And always seem to have deals running or coupons! They were always great about changes to the proofs. I would say that the communication stream was a little lacking, for what I was expecting. I would go days without hearing and then they'd expect me to respond immediately. It also wasn't appropriately communicated to me that the floral watercolors in my invitation suite weren't unique to me, which was disappointing when I found they matched to another bride's invite, since I thought I paid for customization - so just wish that was better explained to me. There were also a few moments when I had to clearly communicated something 2 or 3 times, which was also a little frustrating.  All in all, I felt it was worth it for the price I paid.

an issue with a promo code trying to order and get expedited shipping on our escort cards and their customer service reps were quick to respond and very helpful, even over a holiday weekend. I used their online portal to contact customer service and got a same day response as well as same day responses to all follow up regarding the issue, which was resolved. With all the other wedding planning stress, it was a relief to get fast and helpful responses.

new it would be at least another 5-7 days and the printer was behind, but they just told me this today. Canceled my order. Additionally when trying to order multiple sample invites- you cannot checkout with more than 30 items in your cart. That sounds like a lot but each part on the invitation is an item. So you have to split them up and pay different shipping. I wholeheartedly do not recommend this company. Save yourself hassle and heartache and go elsewhere.

hing the way we wanted it, but we were very impressed with the final products!

n I chatted with a representative about the country list that did not "exist" in their system, I was told to replace the country's name with the country name that enacted genocide upon it almost 15 years ago! When I requested to speak with a superior, the representative suggested I leave off that address from my list, because, apparently, only some countries deserve to exist and their citizens receive invitations from other countries. Really, a disappointing and shocking response, especially since the company says it has an office in San Francisco. Considering that the country that minted says doesn't exist has a United States' embassy, I'm not sure how their organization has been ignoring global events for 20 years. Really, really poor service and a poor understanding of life outside of the United States.

views the draft and makes subtle changes that bring the entire look together. That took away any anxiety associated with hitting the submit button and accidentally printing and paying for 100+ imperfect designs to be sent out to our family and friends. The price was super reasonable and we received many compliments on our stationary. We had never heard of "all-in-one" invitations until Minted and it was the perfect balance between sending out physical invitations and saving the hassle of having way too many separate pieces going on in an invite. Highly highly recommend and I will continue to use Minted in the future for other events requiring stationary!

center. And not just a little. I put a lot of work and time into creating a beautiful suite and I'm currently in the middle of disassembling 26 envelopes so that I can possibly salvage some of the stamps, wax seal stickers and bands. I brought this to Minted's attention and while they did refund the invite, there was no acknowledgement of the hassle of starting the entire invite process again on the day I was supposed to be mailing them. I was offered a 30% coupon off a purchase for a mistake that ended up costing me a lot of time, money and effort. I assumed by using their services that there would be quality control and in my excitement of assembling everything, I didn't do what they should have done in the first place which is to make sure at the very least that they were aligned properly. Highly disappointed and hope to help others avoid wasting their time and money. I'd suggest looking elsewhere if you want high quality.

o had to rely on email. The replies I received seemed robotic, never assuring me that they would be delivered in time. This gave me quite a bit of angst until the bride received them in time. I would use them again, as I loved the cards and they were good quality, and I hope the cs communication improves!

n the middle of planning, but they honored my saved pieces and printed them anyways. Great customer service.

Minted for all of our stationary needs going forward.

enery, so we ordered one of those “trial boxes” to see the designs we liked in person which was a fun experience overall. We loved the soft eucalyptus one and we ordered and customized so many of those pieces! The turnaround time for them to arrive was really quick and the experience was really fun overall. I will say that I didn’t consider that the belly bands are usually for vertical invites and ours were horizontal, so I had to add a little piece of paper to the back to tape them together. It wasn’t a huge deal though so that is okay. I am very happy we chose Minted and I plan to order thank-you cards soon enough!

y order as well. I’ve spent a week trying to determine how many other people received all of this information as I suspect it wasn’t isolated to just one person. They offered no way of correcting or confirming that my data had been removed.

have free recipient addressing.

.. so I ordered anyway. I feel bad for the people who had negative experiences but my experience was EXCELLENT. I received my proof the day after placing the order and received the cards within a few days of confirming. They are PERFECT. So beautiful. I've gotten so many compliments. I do have one warning though - If you choose white text on a dark-colored envelope just know that the USPS scanners can't read the white text so the envelopes will have to be hand-sorted.. It's not a huge deal but just plan for extra delivery time. It took 2-3 weeks for my guests to receive their Save The Dates. Not Minted's fault! I just think it's worth noting.

a bride who has a million things going on. Their customer service is also awful, the worst part is they are responsive, just completely useless. I never take the time to leave review but felt passionately about this, I have actually just ditched our invitations with them at the LAST minute because I cannot bear to give them our money. It would be wrong. Over $700 for workarounds and grief, no thank you.

verything arrived as we requested. We requested minor changes to each product and the proofs were great and I couldn't be happier to put these in the mail today.

ability to customize certain features. When I've had to reach out to customer service, they are incredibly warm and accommodating and very willing to help. I can't wait to order our post-wedding thank you cards from Minted as well!

a measly customized liner I’ve been asked to cancel my order in order to fulfill my request. I did. Then was notified I had to reorder my project because the liner was by a different artist. The day before I was told I would get my proof within 24 hours by their customer service. To make the story short, my order has now been delayed twice, and customer service impersonal. All I need is to have my proof printed and delivered on time. To alleviate my frustrations, they offered me a measly 30% off a future order lol. The audacity is mind boggling. Minted, if you really cared about your customers, I suggest going out of your way to make things right with your customers and fulfilling your promises. Brides, you all are better off going with a small agency, Shutterfly, or shops on Etsy.

ium" paper that isn't smooth, glossy, soft, or anything fancy or luxury AT ALL. They feel and look cheap. It also took 1 week to get a response, and another week to get them. I should have gone local but I wanted to match my website.

no help. They said 8 month wait to get the box serviced, and minimum 6-8 weeks till someone could get our mail out and that was a BIG maybe. We were heartbroken due to the sensitivity of time and money we spent. Our last resort was to contact minted even though this was not their fault or responsibility at all. They offered to replace all our save the dates for 50% off as well as honor 1-day shipping. This was not their responsibility, but did it anyways. Thank you!!!

sn't on the envelope, I would 1000% would have paid for it. We ended up covering ours with rose gold hearts. (When we ordered, I had no idea that the logo would be on there or look like that because it looked so transparent on the website on the preview that I thought it was a copyright watermark. Apparently when you use the free recipient addressing they use your envelope to advertise their business. I think if you're spending $300 + on invitations then this shouldn't be an option.) Also, the envelopes didn't stay shut! We licked the first few envelopes closed and they bubbled and peeled up. We used a bit of water and again the envelopes bubbled and peeled up. We had to reopen our envelopes and use glue sticks to close them. Not the complete invitation experience I was looking forward to. Note, be careful when placing your order. We had selected the larger invitation size but when we checked out, it apparently changed to the petite size. I was surprised when we received them. They look pretty, but pretty small. (Similar in size to the RSVP cards). We received vellum papers to include in our invitations; however, the packaging completely wrinkled the first few sheets. If you need every vellum sheet for your invitations, some are not going to look so pretty.

..pretty but tiny!!! I had excellent customer service with Minted and would recommend them! My order came in quickly and packaged nicely. Do not hesitate to order from Minted!

xibility, and wonderful customer service. I truly love my save the dates!! Thank you!

a glaring typo (of my own making) and approved the order. I called the company and they not only reprinted my order and no additional charge, they gave me 15% discount and free expedited shipping. For a mistake that was completely my fault. Highly recommend both their products and customer service.

t I can't get minted to help me get my save the dates reordered quickly. If you're a bride looking for stuff in 2021 be aware of long shipping delays.

The design requests were promptly upheld and the order also arrived 5 days ahead of schedule, which was an unexpected perk. We also worked with an agent regarding mistakes that got missed in the proofs and they were able to cancel the order, refund us the money, and let us reorder them with the corrections made! I know there have been customer service complaints made against Minted in many reviews, but they have stepped up and gone out of the way when they didn’t have to to remove stress from this aspect of wedding planning for us! 10/10 would recommend them!

ge had arrived, it had arrive completely empty. We were obviously very upset. But after a phone call to minted they handled the packaging situation very well. They gave us some money back and printed us new invitations ASAP. We have received the new ones and are very happy. They handled the situation very well in my opinion. I would use them again.

was via email.

istake using their website. Posting here to maybe save an unknowing bride from such disappointment.

ent 6 hours over the past week on the phone with 3 different reps. In that time, I have not heard an accurate update regarding my order. I ordered them early, on 12/6, and yet the order has been stuck in the production phase for 12 days now. The estimated date of delivery continues to get pushed back further and further. The last supposed "manager" said they'd be shipped out on 12/17 and received by 12/18 but clearly that hasn't happened because it still says in production, nor have I received a confirmation of shipment, nor my cards yet. Now it says I'm not getting them until 12/22...FUMING. SO basically they lied to me just to get me off the phone. This is a poor way to treat loyal customers, or any customers for that matter. It is extremely unacceptable and I will raise my complaints to the corporate level and to the media as I can see by the numerous horrible reviews that I am not alone. People are entrusting incredibly important moments in their lives to a company that obviously couldn't care less. For me they are birth announcement and christmas cards...so upsetting. Had I known that this is the type of service I was going to receive I would have used a competitor. Minted do the right thing!!!

delivery date of December 21st and the date has been changed twice. Now it’s December 23rd. If I don’t get it in time the cards will no longer be of use. I wrote customer service and they have not responded like promised in 24 hours and going on day 2. Called customer service twice and as I’m writing this review I am on a now going on 45 minutes and no one has come on the line. I don’t know what’s going on with this company but they should never do this to any customer. This is a shame. I was a member and now glad I did not renew my membership for the next year because this is not professional. Sad because after this I don’t know if I can use Minted again.

but when major delays occur in production and customer representatives continually lie about it, it is disheartening and unforgivable. I have been promised my that "rush" order would be shipped multiple times, but low and behold, they are still in production. I just canceled my Christmas card order with them and ordered New Year cards with another vendor. It will be my last transaction with Minted...Buyer Beware!

owed their chart which stated I would receive my cards by December 17th. I have repeatedly been assured my cards will be here this week and now online it states they are still in production and the expected arrival date has been pushed, for the fourth time, to Monday December 21st (I doubt that will even happen). Just Tuesday, a representative assured me they would be here Thursday; she said they were in production and she upgraded me to overnight shipping to be certain they get to me December 17th, and gave me a discount for the delay and I relaxed a little. The post office says cards need to be in the mail by December 19th to arrive in time for Christmas. Minted customer service representatives are not truthful and your company is greedy taking on more orders than they could deliver in the stated time. I never would have placed an order if they would have been honest with how long production takes. I will adamantly steer people away from your dishonest company.

lutely terrible. I still have not received my order. I never write reviews, but please go elsewhere.

em! No one sends Christmas card AFTER Christmas. avoid minted at all cost! total was of $150! At no point during ordering did they even bother to flag delays- it was only AFTER i placed the order did they send an email saying that there would be delays. I want a refund since at this point, i wont be able to use them.

rvice reps ALL who have told me false information regarding when I would receive my order. I have been "guaranteed" both ship and arriving dates- and NONE have happened. Minted should have never accepted orders it couldn't fulfill. Very disappointing after such a hard year.

of December. (I even expected a couple day delay, realistically...) December came and I didn't receive the order. I checked the status online and it pushed the delivery date out over two weeks later. At that point, the cards hadn't even made it to production and I would have no use for Christmas cards if they weren't going to arrive in time for me to send out to my family before Christmas day . So I sent an email to customer service. A few days past and I sent a second email. Over a week past and I opted to just call the customer service line. I told the girl my situation and she claimed my order was already in the mail, which it was not. She said she couldn't cancel my order but she would issue the refund anyways for their mistake. A few days passed and I never received confirmation of this refund, and then I checked my email this morning and it said my order had shipped this morning. So not only did the girl lie to me about the refund, she also lied about it being shipped already. I also just this morning finally received one reply to the emails I sent out almost two weeks ago, and the man did not even address my cancellation/refund request. I don't know what this company is trying to pull, but it's sketchy. They clearly lie and take advantage of their customers. They don't actually care about customer service or making an efficient product worth trusting. I'll be disputing this with my bank, unfortunately.

ore sending it out - they must not have quality control checks. The customer service representative I spoke to about the issue was helpful, but I had to spend an hour on the phone with him to resolve things. This was frustrating on many levels and delayed the delivery of our save the dates. When we received the reprint, we realized we had made a typo. This was our mistake, so we paid for another batch. When we received this order, nearly 20 cards were missing from the box! I am so thankful that I crosschecked the postcards with our guest list - otherwise many of our guests would be under the assumption that they were not invited to our wedding. This was a pretty serious mistake and again delayed the delivery of save the dates. I spent another half hour on the phone with customer service to get these missing cards re-delivered. This experience in itself was incredible frustrating, yet somehow things continued to get worse. I received a Facebook message from another Minted customer in December. This woman had ordered Christmas cards from your website, yet received our save the dates instead. I cannot understand how this major error occurred and am incredibly disappointed in my experience with Minted. When I wrote to them about my experience, they offered me a 30% discount for future orders - which I found insulting. I will clearly not be using Minted again!

ne, the line just rings and rings, and rings. Very disappointing.

xt 3 days on the phone with them. Every day, I call, get put on hold for 15 minutes, speak to some random person who has no idea what the previous person said to me, and get a different answer. Meanwhile, they send these annoying emails from first name-only senders with no return address that basically say thank you for your feedback (undoubtedly this review will trigger one too). Look elsewhere, there are so many other similar services that are better organized and more reliable. If anything you are ordering is time-sensitive, this is not the place.

in my email conversation with the representative. Don’t do it. Save yourself the headache and go with another company. I have been on hold for an hour trying to get a refund because they cannot get this right.

ristmas" as advertised on the cards I purchased. Second time, they came with the border cut off. Third time it was the same issue as the first time. I shouldnt have to keep calling and getting replacements to ensure the cards I initially ordered come in correctly. Ridiculous. Will be using another site to order from now on. Not worth the hassle.

er service to see what my options were. I truly just wanted to order some stickers that had addresses. I ended up speaking with Mauro and he completely fixed the situation. He actually gave me a promo code to reorder the invitations with recipient addressing AND rush shipping for free. Again this was totally my fault, not theirs. But they totally fixed the situation. I’ve never seen such amazing customer service. Huge thank you to Mauro and the Minted team. I would order through them a thousand times over. Definitely recommend.

f they could just send me the one replacement card with the appropriate recipient address on it, and within a few hours I was notified they would send it to me next day AND would be providing me with a 15% refund. We will absolutely be using Minted for our Wedding invitations. Great customer service!