Minted

an issue with a promo code trying to order and get expedited shipping on our escort cards and their customer service reps were quick to respond and very helpful, even over a holiday weekend. I used their online portal to contact customer service and got a same day response as well as same day responses to all follow up regarding the issue, which was resolved. With all the other wedding planning stress, it was a relief to get fast and helpful responses.

new it would be at least another 5-7 days and the printer was behind, but they just told me this today. Canceled my order. Additionally when trying to order multiple sample invites- you cannot checkout with more than 30 items in your cart. That sounds like a lot but each part on the invitation is an item. So you have to split them up and pay different shipping. I wholeheartedly do not recommend this company. Save yourself hassle and heartache and go elsewhere.

hing the way we wanted it, but we were very impressed with the final products!

n I chatted with a representative about the country list that did not "exist" in their system, I was told to replace the country's name with the country name that enacted genocide upon it almost 15 years ago! When I requested to speak with a superior, the representative suggested I leave off that address from my list, because, apparently, only some countries deserve to exist and their citizens receive invitations from other countries. Really, a disappointing and shocking response, especially since the company says it has an office in San Francisco. Considering that the country that minted says doesn't exist has a United States' embassy, I'm not sure how their organization has been ignoring global events for 20 years. Really, really poor service and a poor understanding of life outside of the United States.

views the draft and makes subtle changes that bring the entire look together. That took away any anxiety associated with hitting the submit button and accidentally printing and paying for 100+ imperfect designs to be sent out to our family and friends. The price was super reasonable and we received many compliments on our stationary. We had never heard of "all-in-one" invitations until Minted and it was the perfect balance between sending out physical invitations and saving the hassle of having way too many separate pieces going on in an invite. Highly highly recommend and I will continue to use Minted in the future for other events requiring stationary!

center. And not just a little. I put a lot of work and time into creating a beautiful suite and I'm currently in the middle of disassembling 26 envelopes so that I can possibly salvage some of the stamps, wax seal stickers and bands. I brought this to Minted's attention and while they did refund the invite, there was no acknowledgement of the hassle of starting the entire invite process again on the day I was supposed to be mailing them. I was offered a 30% coupon off a purchase for a mistake that ended up costing me a lot of time, money and effort. I assumed by using their services that there would be quality control and in my excitement of assembling everything, I didn't do what they should have done in the first place which is to make sure at the very least that they were aligned properly. Highly disappointed and hope to help others avoid wasting their time and money. I'd suggest looking elsewhere if you want high quality.

o had to rely on email. The replies I received seemed robotic, never assuring me that they would be delivered in time. This gave me quite a bit of angst until the bride received them in time. I would use them again, as I loved the cards and they were good quality, and I hope the cs communication improves!

n the middle of planning, but they honored my saved pieces and printed them anyways. Great customer service.

Minted for all of our stationary needs going forward.

enery, so we ordered one of those “trial boxes” to see the designs we liked in person which was a fun experience overall. We loved the soft eucalyptus one and we ordered and customized so many of those pieces! The turnaround time for them to arrive was really quick and the experience was really fun overall. I will say that I didn’t consider that the belly bands are usually for vertical invites and ours were horizontal, so I had to add a little piece of paper to the back to tape them together. It wasn’t a huge deal though so that is okay. I am very happy we chose Minted and I plan to order thank-you cards soon enough!

y order as well. I’ve spent a week trying to determine how many other people received all of this information as I suspect it wasn’t isolated to just one person. They offered no way of correcting or confirming that my data had been removed.

have free recipient addressing.

.. so I ordered anyway. I feel bad for the people who had negative experiences but my experience was EXCELLENT. I received my proof the day after placing the order and received the cards within a few days of confirming. They are PERFECT. So beautiful. I've gotten so many compliments. I do have one warning though - If you choose white text on a dark-colored envelope just know that the USPS scanners can't read the white text so the envelopes will have to be hand-sorted.. It's not a huge deal but just plan for extra delivery time. It took 2-3 weeks for my guests to receive their Save The Dates. Not Minted's fault! I just think it's worth noting.

a bride who has a million things going on. Their customer service is also awful, the worst part is they are responsive, just completely useless. I never take the time to leave review but felt passionately about this, I have actually just ditched our invitations with them at the LAST minute because I cannot bear to give them our money. It would be wrong. Over $700 for workarounds and grief, no thank you.

verything arrived as we requested. We requested minor changes to each product and the proofs were great and I couldn't be happier to put these in the mail today.

ability to customize certain features. When I've had to reach out to customer service, they are incredibly warm and accommodating and very willing to help. I can't wait to order our post-wedding thank you cards from Minted as well!

a measly customized liner I’ve been asked to cancel my order in order to fulfill my request. I did. Then was notified I had to reorder my project because the liner was by a different artist. The day before I was told I would get my proof within 24 hours by their customer service. To make the story short, my order has now been delayed twice, and customer service impersonal. All I need is to have my proof printed and delivered on time. To alleviate my frustrations, they offered me a measly 30% off a future order lol. The audacity is mind boggling. Minted, if you really cared about your customers, I suggest going out of your way to make things right with your customers and fulfilling your promises. Brides, you all are better off going with a small agency, Shutterfly, or shops on Etsy.

ium" paper that isn't smooth, glossy, soft, or anything fancy or luxury AT ALL. They feel and look cheap. It also took 1 week to get a response, and another week to get them. I should have gone local but I wanted to match my website.

no help. They said 8 month wait to get the box serviced, and minimum 6-8 weeks till someone could get our mail out and that was a BIG maybe. We were heartbroken due to the sensitivity of time and money we spent. Our last resort was to contact minted even though this was not their fault or responsibility at all. They offered to replace all our save the dates for 50% off as well as honor 1-day shipping. This was not their responsibility, but did it anyways. Thank you!!!

sn't on the envelope, I would 1000% would have paid for it. We ended up covering ours with rose gold hearts. (When we ordered, I had no idea that the logo would be on there or look like that because it looked so transparent on the website on the preview that I thought it was a copyright watermark. Apparently when you use the free recipient addressing they use your envelope to advertise their business. I think if you're spending $300 + on invitations then this shouldn't be an option.) Also, the envelopes didn't stay shut! We licked the first few envelopes closed and they bubbled and peeled up. We used a bit of water and again the envelopes bubbled and peeled up. We had to reopen our envelopes and use glue sticks to close them. Not the complete invitation experience I was looking forward to. Note, be careful when placing your order. We had selected the larger invitation size but when we checked out, it apparently changed to the petite size. I was surprised when we received them. They look pretty, but pretty small. (Similar in size to the RSVP cards). We received vellum papers to include in our invitations; however, the packaging completely wrinkled the first few sheets. If you need every vellum sheet for your invitations, some are not going to look so pretty.

..pretty but tiny!!! I had excellent customer service with Minted and would recommend them! My order came in quickly and packaged nicely. Do not hesitate to order from Minted!

xibility, and wonderful customer service. I truly love my save the dates!! Thank you!

a glaring typo (of my own making) and approved the order. I called the company and they not only reprinted my order and no additional charge, they gave me 15% discount and free expedited shipping. For a mistake that was completely my fault. Highly recommend both their products and customer service.

t I can't get minted to help me get my save the dates reordered quickly. If you're a bride looking for stuff in 2021 be aware of long shipping delays.

The design requests were promptly upheld and the order also arrived 5 days ahead of schedule, which was an unexpected perk. We also worked with an agent regarding mistakes that got missed in the proofs and they were able to cancel the order, refund us the money, and let us reorder them with the corrections made! I know there have been customer service complaints made against Minted in many reviews, but they have stepped up and gone out of the way when they didn’t have to to remove stress from this aspect of wedding planning for us! 10/10 would recommend them!

ge had arrived, it had arrive completely empty. We were obviously very upset. But after a phone call to minted they handled the packaging situation very well. They gave us some money back and printed us new invitations ASAP. We have received the new ones and are very happy. They handled the situation very well in my opinion. I would use them again.

was via email.

istake using their website. Posting here to maybe save an unknowing bride from such disappointment.

ent 6 hours over the past week on the phone with 3 different reps. In that time, I have not heard an accurate update regarding my order. I ordered them early, on 12/6, and yet the order has been stuck in the production phase for 12 days now. The estimated date of delivery continues to get pushed back further and further. The last supposed "manager" said they'd be shipped out on 12/17 and received by 12/18 but clearly that hasn't happened because it still says in production, nor have I received a confirmation of shipment, nor my cards yet. Now it says I'm not getting them until 12/22...FUMING. SO basically they lied to me just to get me off the phone. This is a poor way to treat loyal customers, or any customers for that matter. It is extremely unacceptable and I will raise my complaints to the corporate level and to the media as I can see by the numerous horrible reviews that I am not alone. People are entrusting incredibly important moments in their lives to a company that obviously couldn't care less. For me they are birth announcement and christmas cards...so upsetting. Had I known that this is the type of service I was going to receive I would have used a competitor. Minted do the right thing!!!

delivery date of December 21st and the date has been changed twice. Now it’s December 23rd. If I don’t get it in time the cards will no longer be of use. I wrote customer service and they have not responded like promised in 24 hours and going on day 2. Called customer service twice and as I’m writing this review I am on a now going on 45 minutes and no one has come on the line. I don’t know what’s going on with this company but they should never do this to any customer. This is a shame. I was a member and now glad I did not renew my membership for the next year because this is not professional. Sad because after this I don’t know if I can use Minted again.

but when major delays occur in production and customer representatives continually lie about it, it is disheartening and unforgivable. I have been promised my that "rush" order would be shipped multiple times, but low and behold, they are still in production. I just canceled my Christmas card order with them and ordered New Year cards with another vendor. It will be my last transaction with Minted...Buyer Beware!

owed their chart which stated I would receive my cards by December 17th. I have repeatedly been assured my cards will be here this week and now online it states they are still in production and the expected arrival date has been pushed, for the fourth time, to Monday December 21st (I doubt that will even happen). Just Tuesday, a representative assured me they would be here Thursday; she said they were in production and she upgraded me to overnight shipping to be certain they get to me December 17th, and gave me a discount for the delay and I relaxed a little. The post office says cards need to be in the mail by December 19th to arrive in time for Christmas. Minted customer service representatives are not truthful and your company is greedy taking on more orders than they could deliver in the stated time. I never would have placed an order if they would have been honest with how long production takes. I will adamantly steer people away from your dishonest company.

lutely terrible. I still have not received my order. I never write reviews, but please go elsewhere.

em! No one sends Christmas card AFTER Christmas. avoid minted at all cost! total was of $150! At no point during ordering did they even bother to flag delays- it was only AFTER i placed the order did they send an email saying that there would be delays. I want a refund since at this point, i wont be able to use them.

rvice reps ALL who have told me false information regarding when I would receive my order. I have been "guaranteed" both ship and arriving dates- and NONE have happened. Minted should have never accepted orders it couldn't fulfill. Very disappointing after such a hard year.

of December. (I even expected a couple day delay, realistically...) December came and I didn't receive the order. I checked the status online and it pushed the delivery date out over two weeks later. At that point, the cards hadn't even made it to production and I would have no use for Christmas cards if they weren't going to arrive in time for me to send out to my family before Christmas day . So I sent an email to customer service. A few days past and I sent a second email. Over a week past and I opted to just call the customer service line. I told the girl my situation and she claimed my order was already in the mail, which it was not. She said she couldn't cancel my order but she would issue the refund anyways for their mistake. A few days passed and I never received confirmation of this refund, and then I checked my email this morning and it said my order had shipped this morning. So not only did the girl lie to me about the refund, she also lied about it being shipped already. I also just this morning finally received one reply to the emails I sent out almost two weeks ago, and the man did not even address my cancellation/refund request. I don't know what this company is trying to pull, but it's sketchy. They clearly lie and take advantage of their customers. They don't actually care about customer service or making an efficient product worth trusting. I'll be disputing this with my bank, unfortunately.

ore sending it out - they must not have quality control checks. The customer service representative I spoke to about the issue was helpful, but I had to spend an hour on the phone with him to resolve things. This was frustrating on many levels and delayed the delivery of our save the dates. When we received the reprint, we realized we had made a typo. This was our mistake, so we paid for another batch. When we received this order, nearly 20 cards were missing from the box! I am so thankful that I crosschecked the postcards with our guest list - otherwise many of our guests would be under the assumption that they were not invited to our wedding. This was a pretty serious mistake and again delayed the delivery of save the dates. I spent another half hour on the phone with customer service to get these missing cards re-delivered. This experience in itself was incredible frustrating, yet somehow things continued to get worse. I received a Facebook message from another Minted customer in December. This woman had ordered Christmas cards from your website, yet received our save the dates instead. I cannot understand how this major error occurred and am incredibly disappointed in my experience with Minted. When I wrote to them about my experience, they offered me a 30% discount for future orders - which I found insulting. I will clearly not be using Minted again!

ne, the line just rings and rings, and rings. Very disappointing.

xt 3 days on the phone with them. Every day, I call, get put on hold for 15 minutes, speak to some random person who has no idea what the previous person said to me, and get a different answer. Meanwhile, they send these annoying emails from first name-only senders with no return address that basically say thank you for your feedback (undoubtedly this review will trigger one too). Look elsewhere, there are so many other similar services that are better organized and more reliable. If anything you are ordering is time-sensitive, this is not the place.

in my email conversation with the representative. Don’t do it. Save yourself the headache and go with another company. I have been on hold for an hour trying to get a refund because they cannot get this right.

ristmas" as advertised on the cards I purchased. Second time, they came with the border cut off. Third time it was the same issue as the first time. I shouldnt have to keep calling and getting replacements to ensure the cards I initially ordered come in correctly. Ridiculous. Will be using another site to order from now on. Not worth the hassle.

er service to see what my options were. I truly just wanted to order some stickers that had addresses. I ended up speaking with Mauro and he completely fixed the situation. He actually gave me a promo code to reorder the invitations with recipient addressing AND rush shipping for free. Again this was totally my fault, not theirs. But they totally fixed the situation. I’ve never seen such amazing customer service. Huge thank you to Mauro and the Minted team. I would order through them a thousand times over. Definitely recommend.

f they could just send me the one replacement card with the appropriate recipient address on it, and within a few hours I was notified they would send it to me next day AND would be providing me with a 15% refund. We will absolutely be using Minted for our Wedding invitations. Great customer service!

the front of the card. I DID NOT APPROVE THE DESIGN WITH THE LOGO. I DID NOT PAY THEM TO FREELY ADVERTISE IN MY WEDDING. I wrote them an email about their advertisement and they said I could return the whole order and get something completely different. UNACCEPTABLE. So, if you are willing to pay hundreds of dollars to Minted.com and ok with advertising with them for free, then this is the company for you. They are refusing to refund my payment.

y were supposed to... However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. I spoke to someone from their customer support who said they would be able to mail out new envelopes that would arrive in 3 days. Now it's 7 days, one week after making me miss my deadline for mailing out my wedding invitations. Considering the price you pay, you expect a level of professionalism and attention. Minted is just unreliable and not worth the price.

ected. It did not. I am currently working to rush ship placecards days before my wedding to get them corrected. Slow customer service, mainly only able to be contacted via email. The free addressing was great, but I think I will switch over to a different stationary provider for my future needs.

nyone planning a wedding or other special event!

anceled). I went to expedite the shipping of our fourth invitation - heavy heart and tears with all of the changes - and was so surprised by the graciousness and help from Elizabeth A. Planning a wedding is emotional, planning and canceling 3 weddings is hard to fathom. Just want to shout out Minted for helping be there each step of the way: through planning our first 3, for sending out our cancellation notices, and for being empathetic to each situation. Please don't pass no using minted for your big day!

nnouncements and new invitation suite. Everything was delivered in a timely manner and looked great!

ith matching stamps!

y on the checkout page. I also filtered my search for a folded card but I received a flat card. I had to double check the order, and it was for flat. I'm not sure when that was changed, but it really wasn't what I wanted. Overall, with the color quality and lack of transparency in card size and change in card format, I wouldn't recommend Minted. I have considered getting my order changed, but I am very busy and do not have time fighting their customer service and waiting for new cards that may or may not be what I ordered.

so I went to the customer service chat and explained what I wanted to the representative who was so helpful. She had me send over photos of the design I wanted and gave me a step by step instruction on how to make this happen. I placed my order and paid $34 extra to get rush delivery. A proof was sent to me within 24 hours but the designer did not do anything, no changes had been made except adding our recipient addresses. The design looked exactly the same. I sent an email to the customer service & added in notes in the design section where they tell you to. 24 hours later I went to check on the status by chatting with support and they told me that they had to cancel my order and I had to add to order two new designs. I was so disappointed, no one emailed me, there was no note or form of communication that they canceled my order. To top it off I spoke with a customer service rep PRIOR to placing my order to make sure they could do it to avoid this exact issue. I asked to speak to a Manager and someone did call me but it was obvious he was reading from a script as his responses were not making sense with what I was saying. He explained the process told me he would get this moving and everything would be fine. Did not offer a discount or anything but I was happy it was finally getting back on track. The next day I get an email from the customer service rep asking if I want to move forward AGAIN when I was already told this project would be getting back on track. Yet another lie, delay, and confusion. Their customer service is awful, not 1 but 3 people told me they could help me but no one really is. Long story short do NOT go through Minted if you want any edits on your cards. They do not care what you want or if you get your card.

ly the invitations look good- whenever they show up. They should switch to UPS! Other than that, they have a decent selection on customizable suites at “reasonable” prices, and added bonus if there is an active promo code for your order. If you are going to use them please order WELL IN ADVANCE- just in case there are issues. I do not recommend them for last minute orders. Customer service was average. I had to call back twice, but my issue was resolved and I didn’t have to wait long to speak to anyone.

ept changing. Literally go anywhere else. The customer support was horrible and they refused to do anything to correct the situation.

For our wedding invitations, the script address font in our online preview looked legible, but when we received the envelopes, several letters were consistently misplaced causing out of order and overlapping letters for both our return address and the recipient addressing. The other issue with the envelopes is the glued in liner made the front of the envelopes all wavy as if they had gotten wet. I can not send these, and I’m in a time crunch as I’ve already delayed sending out invitations due to COVID uncertainty. Minted offered to reprint and replace the envelopes for free but now they won’t arrive for at least 5 more days. Why is there no quality check before shipping out orders? We love the designs that minted offers. The product, when done right, is very nice, but it is also very expensive. We opted to print reception and direction details on the back of the invitations to save money because 75 cards would have cost us another $150 each. I will buy thank you cards elsewhere. Minted really needs to step up their QC process. After the issues we have dealt with, I don’t believe minted invitations are worth the cost.

pped our order ($$$). The order was incorrect and unusable. Getting a hold of someone to chat with was a challenge. They refunded our rush shipping and reprinted the order however they cannot make up for lost time and refused to give a discount on our wedding invitations, I was still considering using them at the time. Because of this we will be shopping elsewhere for our invitations. I do not recommend Minted. You should be able to trust the printing company and they should be proofing their orders.

We asked for the envelopes to be replaced and they came even worse than the first ones. Ink was not fully printed and again our address was smudged. Stay away at all costs.

heir team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

they could improve on multi-language functionality.

ght as we were ordering them WITHOUT contacting us. They then wanted me to pay extra per piece of the invitation to have them redone since they were discontinued and AGAIN, they never notified us. We then had to choose other invitations since I refused to pay another $400 on a $800 order. We then went to order the new ones and their website is no longer able to do the pressed foil.... So, we had to do order them custom. After 30+ emails back and forth with customer service, they completely F***ed up the order again giving me black envelopes with white print after I have SEVEN EMAILS telling them repeatedly they needed to be white with blue ink. They now tell me they cannot dchange those since I placed the order... WHICH THEY MADE ME DO. I am now asking them to cancel the whole order of $800 for a wedding of literally 20 people! I have spent every single f'ing day of my life dealing with them since March 1st. It is now June 9th.... I STILL HAVE NOTHING and may have to find another invitation provider since our invitations should have gone in the mail June 1st. THEY ARE COMPLETELY INCOMPETENT!

d home address had been leaked from their system. There is no easy way to delete your account. I have now spent a week and a half trying to delete my account by submitting a service ticket, chatting with someone on their online portal, and speaking to someone on the phone. All three outlets told me that their customer security department would be handling it but that I could not speak to anyone in that department to have my account deleted immediately or even for a status update. All of this has led me to feel that Minted does not care for either the security of their customers or for their overall level of customer service. I'm only glad that I merely ordered a sample from them and never gave them any of my money.

d recommend!

iven a 30% refund and they reprinted the envelopes. This was inconvenient but at least they did offer some sort of compensation. Now, unfortunately we have had to postpone our wedding due to COVID. Because the wedding invites were beautiful, I decided to give them another chance. First, the invites were unable to be delivered because duties were owed and drivers are no longer allowed to collect payment at the door; therefore, the delivery company is calling recipients to collect payment via phone so deliveries can be completed. When they went to call me, Minted put their own phone number as the recipient number, so they were unable to reach me. An error that delayed the process of me sending out my change the dates, something that I would have liked to do ASAP as I want to make sure everyone knows our new date. Once the cards were finally delivered, my fiance and I were stuffing the envelopes when we noticed that some addressed envelopes were missing. We then had to go through all 200 envelopes to figure out who was missing. I contacted Minted and their support was very poor. I even attached pictures yet they said they were all there, they just sent some extra blanks. I said no, we figured out at least 5 names that were not there and that I was obviously stressed that I was going to miss notifying someone of our change of date. They said back that their system shows all were printed. Again, I gave specific names of guests we were missing, and asked if there was any way for them to figure out how these guests were missed. I even sent a screen shot of my minted address book showing those guests' names who were missed. They finally offered me a measly $15 back, after ordering 205 change the dates and not getting my full order. This caused me unnecessary stress and time, as I went through the invites 3 times which took hours, just to hopefully ensure I have added all who were missed! I would never recommend this company due to the 2 negative experiences I have had with them. From one COVID bride to the next, I do NOT recommend.

ed would only give a 25% discount when invitations and RSVPs needed to be re-printed with my new wedding date due to Covid. And they were not nice or happy about it. Just think this big/ expensive company could have done more to help a bride during this time. Will never recommend or order from here again.

l not be using this company again. Planning a wedding is already stressful and expensive. They should know that and work with brides more.

that the foil (which costs extra on the invites), was not on ~10-15 of the 200 invites I ordered; while almost half of the others had areas where the foil appeared scratched and not continuous. They did reprint my invites for me (as I'd expect), but once I got the second set...portions were printed crooked and not centered (white box in picture below). I ended up choosing between the first and second set to determine which one was better to send out to my guests; as by this time I needed to get my invites out. These invites are not cheap, for the price I paid I expect better quality. I will not be using minted again. If you decide to make sure you have lots of extra time for them to get your order correct. Wish I would have read reviews prior to ordering.