Pritchett Bridal and Salon

dded to the front of the dress so that it would touch the floor--she only added a little lace so that my toes still poke out), but she was not up-front about costs and their book-keeping was incredibly unprofessional and sloppy. For instance, in our first meeting, I told her all of the alterations that I wanted, as well as the fact that I wanted a veil. She gave me an estimate of the costs ($580) and said that my costs would not exceed that estimate. She also said that the cost of the lace would be added on, but did not tell me the cost of the lace when I asked several times over the course of my fittings. It always felt like she was avoiding my question. She also never told me the cost of the veil. When I went to pick up my dress, I was shocked by how unprofessional the book-keeping was. I was literally standing at the register, about to pay, when I asked the girl to check something with Estela for me. Estela hadn’t added in the cost of the lace or the veil, and had the wrong number of bustles listed for my dress. She added them in and the price jumped to $735 ($155 more than she told me it would be, having never told me the cost of the lace or veil, even though I asked). I was rather peeved, but I still paid the charge. THEN, as I was about to leave with my dress, the seamstress added an additional $23 charge for lace. I found that so unprofessional. I had literally already paid and was leaving. I felt like they were holding my dress hostage and kept tacking on extra charges. If you make a mistake in book-keeping, you own up to it. Overall, I paid $178 more than they said I would. The girl helping me noticed that I was upset and gave me the number of the owner. I called her, and she was not helpful at all. She kept telling me why the cost was what it was (not listening to the fact that my problem was the lack of communication and the unprofessionality of the book-keeping). She did offer to fix the alterations and add an extra layer of lace to the bottom, but said that I would be paying full price for it (both for time and the super-expensive lace). She said that she could refund my veil, but I would need to return it. With two weeks left until my wedding, that didn’t seem like enough time to find an adequate replacement. She was clearly not accommodating nor willing to work with me. Overall, I was super disappointed with alterations and management. The whole experience (as well as the poor quality of the alterations), really tainted my love for me dress. I’m hoping I can get past that in the next week so that I can be satisfied with it on my wedding day. I think not going to Pritchett would save you a lot of stress.

me the next day to inform that it wouldn't be possible to complete those alterations in time for my wedding. I returned to Pritchett Bridal for another appointment to try more dresses--and found one I loved even more! They completed the alterations quickly so my dress would be ready before my wedding. I also purchased my veil there, which was beautiful. Everyone was friendly, helpful, and professional. My dress purchase came with a free salon appointment for hair and makeup, which I used for my bridal photos. My only complaint is that the makeup artist didn't listen to my request for my eye shadow color palette, so I had to adjust my makeup on my own after the appointment before the photo shoot.

my engagement pictures and she did an amazing job. I am so happy with how it turned out and she was very attentive to my needs. I will definitely be coming back for bridal hair/makeup and for regular hair appointments after I get married!