During our initial meeting and tasting, we were very impressed with Kelly, the owner of the business. Then, Kelly passed us along to Amanda, our day planner/coordinator. My husband and I were perplexed by her behavior and finally realized that ...
she was just very disorganized and incompetent, so we had to check and double-check everything she did ourselves. For example, 2 weeks after discussing it, Amanda forwarded us the alcohol quote. It was for nothing but wine, beer, and Moscow mules. We were so surprised, since we only mentioned Moscow mules in passing, in relation to whether we should rent copper mugs (which she knew that we decided not to...). Then, 2 months after picking out our rentals, our initial rental quote finally came in. Unfortunately, after finalizing our guest count and rental items, we had to send the quote back to her FIVE times because she got something wrong on it every time. We read through the quote line by line each time because we had lost all trust in her. By doing so, we brought the rental quote from $4000 to $3000. My husband sent a detailed excel spreadsheet of exactly who was sitting at which table with a tally of the various entrees at each table. Somehow, Amanda still messed up the counts, and he had to email her the corrections.
One of the most outrageous things that kept happening was that we gave Chez Alice our credit card number for the initial deposit. Amanda, of course, reassured us that she would send us an invoice before she charged us for the remaining balance. Then, one busy day at work, I got a call from my credit card company that someone was attempting to charge thousands of dollars on my card. Turns out, it was Chez Alice. Never was an invoice sent to us. My husband called Kelly to tell her this was an unacceptable practice. She apologized and said it would not happen again. Unfortunately, this exact thing happened with the rental company that Amanda was supposed to be coordinating. We noticed that the last revised invoice from the rental company had a "paid" stamp on it, backdated 2 days from the day we received in.
On the day of our wedding, it rained, but we had a tent. I wanted the backdrop of the ceremony to be the beautiful lake in the back. However, Amanda lined up the groomsmen so that the backdrop of the ceremony was a wall. The bridesmaid that I sent to coordinate the ceremony with Amanda was so perplexed that this happened because she had a face-to-face conversation with Amanda clearly tell her what I wanted. Even after this conversation, Amanda demanded that my husband come out of his prep room to discuss the setup again, holding up the ceremony since all the guests wanted to say hi to him. Then, at the end of the night while we were cleaning up, we were given half of the bottom tier of cake on a cake board to take home. They apparently had no cake box (I wonder how they transported the cake to the venue?). Rather than throw the whole thing away, my mom held it on her lap on the way back to the hotel.
The list goes on and on. If we had trusted Amanda, we would have ended up wasting thousands of dollars on a wedding that only served Moscow mules. Unfortunately, this meant that we spent hours and hours planning our wedding, when neither my husband nor I had the time for.
Bottom Line: Choose Chez Alice for the good food at a reasonable price. Then, coordinate your wedding yourself and bring your own Tupperware for the cake.