Kesslers Diamonds - Greenfield

My husband purchased my engagement ring from Kesslers and it was absolutely beautiful!! I love it! But that was the only good thing about Kesslers because the rest of our experience was absolutely horrible. A few days after he proposed, I noticed my ring had an imperfection that I could clearly see with my naked eye; the so-called diamond experts who sold my husband the ring had promised there were no visible imperfections to the naked eye. We brought the ring back to the store and pointed it out. From there it all spiraled downhill. During a time when we should have been celebrating our new engagement, we went back to Kesslers too many times to count because they kept promising they had a diamond that would meet the same qualities the original diamond was supposed to have, all while not going over the price range my husband had told them. However we were lied to multiple times as they continued to bring in diamonds that were over the price range he had specified and that clearly had imperfections visible to the naked eye. Between us we have 5 brothers and we will strongly suggest they (and others) look elsewhere when searching for an engagement ring or any other jewelry. It was a frustrating and stressful experience that should not have occurred at the beginning of our engagement.

I want to start off by saying I love my engagement ring form Kesslers but thats where it ends. I have had horrible experiences (yes plural) with them when it comes to my wedding band. After about four months with my wedding band a diamond falls out, not a bid deal I take it in and they fix it. Now about a month and a half later the same diamond falls out again! They fix it but alas it falls out again. This time the lady says that they will obviously fix it and they will talk to the vendor because the ring must be defective. So this time they tell me they are sending it down to Georgia to have the metal replaced and the same diamonds put it in, should take about 3 Months! (had to sign paperwork and give consent)So I wait the three months, no call to say its in, I wait a few more weeks and give them a call. The lady answers and says yes your ring has been in for 2 months, you can come get it. 1. How come nobody called me and 2. how was it in for two months already when it was supposed to be three months to fix it. So I am pretty mad and still at this point have not ever received an apology from any staff members. Now get this not even 2 weeks of my "basically brand new ring" the diamond falls out! So I call and ask to talk to a manager but there is some new computer system so I call back 3 times in one day and finally get to speak to a manager and she says I can get a new ring for the same value but they threw in a $115 credit. Which is not a lot considering they have had my ring longer than I have at this point and I have wasted a lot of time going back to Kesslers in Greenfield. So we go in and of course the only ring she can find is our defective one (they never discontinued it) in our price range so we end up having to pay an extra $300 but I will receive 2 rings. So the week of the promised delivery date I call on Monday and Wednesday and they say it will be in on Friday since thats the promised date. So I drive myself all the way to Greenfield to pick up my new ring. Guess what its not in, I am visibly upset yet I still receive no apology. They say their vendor is closed for the day and will call me back to let me know a date. Well today is Tuesday August 8th still did not receive a call. I call them and the lady says O yes I still have not heard from the vendor so I don't know a date when it will be in. So here I am on the week of my one year wedding anniversary with no apology, lots of wasted time, only $115 for my troubles, and still no rings. It is not worth the hassle do not go to Kesslers the only reason I am still going to them is because I have to! I also want to say that I worked in the service industry for many years and try to be as forgiving as understanding as possible, but I am losing my patience after a year.

My fiance and I had an amazing experience at Kessler's! Upon entering the building for the first time, we commented on how upscale it was and were sure they would have nothing within our price range. However, we were pleasantly surprised, as Kessler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!

My husband purchased my engagement ring from Kesslers and we then went back to purchase my wedding band. I have gotten more compliments than I can possibly count on the sparkle and beauty of my rings. What they say on the commercials is absolutely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.