Kesslers Diamonds - Greenfield

iendly, giving honest advice, and ensuring we got our bands done timely due to our wedding being a holiday. I go out of my way to go here.

ed my ring had an imperfection that I could clearly see with my naked eye; the so-called diamond experts who sold my husband the ring had promised there were no visible imperfections to the naked eye. We brought the ring back to the store and pointed it out. From there it all spiraled downhill. During a time when we should have been celebrating our new engagement, we went back to Kesslers too many times to count because they kept promising they had a diamond that would meet the same qualities the original diamond was supposed to have, all while not going over the price range my husband had told them. However we were lied to multiple times as they continued to bring in diamonds that were over the price range he had specified and that clearly had imperfections visible to the naked eye. Between us we have 5 brothers and we will strongly suggest they (and others) look elsewhere when searching for an engagement ring or any other jewelry. It was a frustrating and stressful experience that should not have occurred at the beginning of our engagement.

s out, not a bid deal I take it in and they fix it. Now about a month and a half later the same diamond falls out again! They fix it but alas it falls out again. This time the lady says that they will obviously fix it and they will talk to the vendor because the ring must be defective. So this time they tell me they are sending it down to Georgia to have the metal replaced and the same diamonds put it in, should take about 3 Months! (had to sign paperwork and give consent)So I wait the three months, no call to say its in, I wait a few more weeks and give them a call. The lady answers and says yes your ring has been in for 2 months, you can come get it. 1. How come nobody called me and 2. how was it in for two months already when it was supposed to be three months to fix it. So I am pretty mad and still at this point have not ever received an apology from any staff members. Now get this not even 2 weeks of my "basically brand new ring" the diamond falls out! So I call and ask to talk to a manager but there is some new computer system so I call back 3 times in one day and finally get to speak to a manager and she says I can get a new ring for the same value but they threw in a $115 credit. Which is not a lot considering they have had my ring longer than I have at this point and I have wasted a lot of time going back to Kesslers in Greenfield. So we go in and of course the only ring she can find is our defective one (they never discontinued it) in our price range so we end up having to pay an extra $300 but I will receive 2 rings. So the week of the promised delivery date I call on Monday and Wednesday and they say it will be in on Friday since thats the promised date. So I drive myself all the way to Greenfield to pick up my new ring. Guess what its not in, I am visibly upset yet I still receive no apology. They say their vendor is closed for the day and will call me back to let me know a date. Well today is Tuesday August 8th still did not receive a call. I call them and the lady says O yes I still have not heard from the vendor so I don't know a date when it will be in. So here I am on the week of my one year wedding anniversary with no apology, lots of wasted time, only $115 for my troubles, and still no rings. It is not worth the hassle do not go to Kesslers the only reason I am still going to them is because I have to! I also want to say that I worked in the service industry for many years and try to be as forgiving as understanding as possible, but I am losing my patience after a year.

ssler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!

ely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.

e was amazing. Great sales personnel that weren't pushy, and they were patient with my pain in the behind criteria the ring had to meet. I love my ring and would definitely go back in the future.

is wedding band, we also went there. They had beautiful rings to choose from and we were so happy with the quality of rings we received!

plated, and they were able to put a rush on it to have it back to me in time for the wedding. We were very pleased with our experience!

g bands are from Kesslers and I would choose it again and again. We have utilized both the Brookfield and Greenfield locations. You will not necessarily get a bargain, but you will receive life long customer service and be treated like royalty each and every time you enter a store. They immediately polish your ring and over you beverages. Each item purchased from Kessler receives FREE sizing and engraving for life. White gold rings can also have the rhodium redone at any time free of charge to keep it looking shiny and new forever. If you are looking to upgrade your Kessler's diamond, Kessler's will apply the cost you paid on the original diamond to your new diamond purchase upon trade.

all the time and not have to worry! For our wedding bands we each got customized ones! My husband liked one of the white gold bands they had in the store but wanted it thicker, they made it to his liking and we got them engraved for free ! A bonus is the Andes mints every time you come in :)

The staff are incredibly patient, take the time to get to know you, and remember you every time you come in. They really provided the best experience in jewelry shopping that I could have ever asked for.

duct that I can find in most places. We shopped around for our wedding bands and in the end I choose to mix my engagement ring with a colored diamond wedding band. When I was set on the idea, I knew that colored gemstones to an engagement ring were fashionable at the moment. I wanted something different looking and yet classic but was concerned about the longevity of a gemstone. Kessler’s offered colored diamonds and I was in LOVE. I love looking at my set every day and it is so us! Our sales lady took very little time to learn our first and last names. Every time I went in there to pick up rings or do cleanings or fittings, she was always there smiling, greeting me and helping the desk lady check me in without having to give my name. It was a very personal relationship. I knew I wanted a jeweler for this important purchase. I am glad we went to Kessler’s.

no interest on their store card. We never have had issues with needing to come in at certain times to have the ring clean or inspected. We went back to buy our wedding rings and at that point Stacey had left and we started working with Michelle. She was very helpful, especially with my wedding ring since my engagement ring is so unique. We were recommended to them by a friend who bought his wife's engagement there because he liked the service he received. After the wedding, we had to take my engagement ring in to be re sized and they had it done within a week and half, and that was over a holiday week. I definitely will go to them for any jewelry needs.

Their radio ads say "I want to be your jeweler" and there is no doubt that they have won us as clients!

me we went in to browse or discuss our rings. The designing team even created a personalized ring for my husbands wedding band when we asked if it was possible to incorporate my chastity ring into his band. They came up with several designs then molded the ring and completed the project. We are both so happy with how it turned out and the whole process was smooth and simple with the help of the Kesslers crew.

s and their service!

We would definitely use them again for any other jewelry needs.

aned. Free re-sizings for life and great warranty. Very genuine people that work there!

hat I don't know if any other place would have something to go with it and we were not even sure if they did and the one we found is perfect. They were amazing and still are to go back to.