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Quality Limousine Service Reviews
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Reviewed On 1/17/2022 by Jeremy M
STAY AWAY.... I'M WARNING YOU NOW. ⚠️
Hopefully this business does not operate anymore.
They are a 1 star service at best and I would not recommend.
Amy was ridiculous.
***She lied to me on the phone about what time the drivers w...
ere suppose to pick us up from the hotel and take us to wedding venue.
They were suppose to be there at 2:45pm (per contract and email agreement) and didn't show up until about 3:30pm.
They were supposedly stuck in traffic, but on your wedding day, that is not an excuse.
Get there early and whatever you do, DON'T BE LATE.
All the groomsman were late + another 15-20 of the guests.
It caused us so much confusion on whether to just drive ourselves or wait for these beat up busses.
We had to push everything back including the ceremony and dinner.
The limosine busses SUCKED.
They were hot and the air didn't work.
Everyone on my bus was starting to sweat from how hot it was and the driver rolled down the window and said it should be cool now. ~ yeah, OK.
There was suppose to be drinks on board and when I looked in the cooler, there were about 2-3 warm waters and warm cans of pop.
No ice in the cooler.
There was also a decanter with something, maybe scotch or rum. ~ Not sure because there weren't cups and people are not about to drink out of the decanter.
People were very uncomfortable on these busses and I genuinely felt sick to my stomach because of it.
Dealing with Amy afterwards too was as unprofessional as it gets.
We wanted some sort of refund and she offered us a credit, which we did not want.
Why would we use them again?
This experience does not deserve a second chance.
After refusing and demanding a refund, she started avoiding emails, acting like part of an email didn't come through, not responding, and just blatantly lying.
STAY AWAY.... I'M WARNING YOU NOW. ⚠️
Reviewed On 1/14/2022 by Kasey L
If I could give this company 0 stars I would. They still owe us a large refund for failing to fulfill their obligation to us. They had the audacity to call us the day before our wedding and cancel our party bus, due to a tree falling on it. The...
owner never provided us proof of the incident and continues to string us along. She is now using Covid as an excuse for her company's terrible business practices. I wish we had seen the reviews for this place before we hired them, but unfortunately we didn't. So for the love of God, PLEASE do not even consider hiring this company. They're frauds, thieves, and liars. If you need a reliable limo service call Mark at Tortice Limo Rentals, he stepped in and saved our wedding when Quality Limos totally screwed us over.
Reviewed On 8/16/2021 by Ashlee S
We had a fantastic experience with Quality Limousine. Amy was extremely responsive making it a very smooth process. The price was great. On the day of our wedding, they were on time and professional. We got to every location easily and on time....
The limo was perfectly clean and nice.
They were so great that I recommended to a friend and she hired them for a bachelorette party.
Reviewed On 10/25/2019 by Casey P
We got a 26 passenger party bus for the rehearsal dinner evening and the day of the wedding. It was very nice on the inside. Only complaint here is the fact that the driver did NOT show up on time to pick me and my bridal party up the morning o...
f the wedding. He didn’t even call. We called him to see what was going on and he said he was another 30 minutes away. He would’ve been close to an hour late. He picked us up from the same location the night before so he should have known exactly how to get to us and been able to time accordingly for the ay of the wedding. We had to take the hotel shuttle instead over to the venue to get our hair and makeup started. This delayed the whole day and impacted everything in our timeline that day so it was really unprofessional and they didn’t even offer us any money back even though they didn’t complete that pickup/drop off and I paid per pickup/drop off.
Reviewed On 11/10/2018 by Theresa L
I rented a 14 person party bus from Quality Limousine for my wedding. I didn't want to spent too much money on transportation and this was an affordable option for us. Overall, I am happy with my experience! I asked a lot of questions abo...
ut pricing and gratuity, and Amy answered everything promptly.
The driver was professional and a careful driver. I requested for our driver to know our photo location well (Jefferson Memorial) but he did not. However, he was able to listen to our directions. The limo was warm on the cold and rainy day, and the cooler was stocked with alcohol, soda, and water. I took off one star because a couple of the seats felt sticky. I just made sure to feel the seat before I sat down.
Reviewed On 8/29/2018 by Sam M
Rented a 12 person party bus to go to Lynyrd Skynyrd concert. The day of the concert it was 86 degrees and humid as hell. Driver gets there to pick us up and it's hot as can be on the bus...no air conditioning!!! Driver tried to play it off lik...
e he didnt notice it...how do you drive an hour in 86 degree heat with no ac and not realize it...come on! We went over our time by two hours...at first they offered us $30 off of each of those hours. So...$60 off of a $1200 bill. I literally had to hold the back door open as we were going down the highway to get some air flow! Then when we got close and were sitting in traffic with no air flow, it was unbearably hot! Took 3 days to get a hold of someone to talk about it. They did finally agree that extra two hours wouldn't be charged but they weren't very nice about it at all...kind if rude actually. WOULD NOT RECOMMEND QUALITY LIMOUSINE out of Pittsburgh!!!@
Reviewed On 6/09/2018 by Leanne M
Very unprofessional. We had arranged (and paid for) 2 hours of service before our event and 2 hours of service at the conclusion of our event. This was to give our group flexibility in their departure times. I was called multiple times by dis...
patch before AND during our event to tell me when we HAD to travel. We were not going to be over our 2 hours on either the beginning or the end. They were trying to hurry us because they had booked other groups. I was told this when I called to speak to them after our event. So if you'd like someone calling you during your kids wedding and repeatedly arguing with you and harassing you over time that you had paid for in advance, go ahead and hire them. I have another wedding to plan next year and I definitely will not be using them.
Reviewed On 12/11/2017 by kayla M
If I could I’d give an 0 star review . I was in a wedding last month. And the limo service was 3 hours late to pick us up after the ceremony. They never called to let us know they would be late. It took forever for us to get ahold of them t...
o see what was going on.. they kept saying in 20 or so minutes. Still hadn’t shown up finally get ahold of them again and the limo had broken down we were told and they were finding another limo to come. They said another 20-30 mins still no limo.. at this point it had been over 2 hours and we had to take the church bus to the golf course for pictures. bus had to go back to church after it dropped us off for pictures. Had a hard time getting ahold of company again to tell them to have limo come to golf course and not the church as we needed a ride to the reception. Limo was still almost an hour late at the golf course. The driver never apologized. Another brides maid got the company on the line and we were told the bride we be refunded $400 for all the issues. Meanwhile never apologizing or seeming to care. Now its been over a month and the bride and groom have not been refunded and all their phone numbers have been blocked. This company is a rip off and not true to their word and horrible at communication when things wrong. They should have been beyond apologetic day of wedding and done everything in their power to help the bride not be stressed beyond belief - by telling her they will refund some of the money and apologizing. Not us saying she must have a refund. Now they wont return calls to the bride or groom and as I mentioned have blocked their phone numbers. I felt so bad for how stressed out this situation made the bride the day of the wedding being late to pictures and being late to reception. HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE! Stay far far away!
Reviewed On 7/11/2017 by Katy H
You get what you pay for with this company. Everyone we worked with was very nice, though doing most of the planning via text message was strange.
We had Fred as our driver for 5 hours. He was very nice but very confused about everything. Thou...
gh I had confirmed that the party bus would pick up the groom first, and given the company the groom's number, Fred called me for directions. Not a huge problem, but strange. Then after I gave directions and told him he would be picking up the groom, he called me back for clarification. This was my first sign he could not keep it together.
After the ceremony, we added a quick stop at a brewery two blocks down the same road from the church. He got us there, but then tried to take us to the venue. This despite telling him before the stop that we would go to pictures then the venue as planned. Because Fred took us around the long way, we lost 3o minutes of wedding party photo time. Annoying.
Finally at the end of the night he was so worried about his tip that he suggested that the company would "just add it to your credit card". This is not ok. My husband ended up tipping him $100 just because we did not want to deal with unauthorized charges on our card. We had planned on giving a MUCH smaller tip because of Fred's...inability to remember more than one thing at a time. Again, annoying. There was unnecessary stress largely because of an unreliable driver.
Reviewed On 5/27/2017 by Brett S
This was a joke. I made preparations a week in advance which may have been poor planning on my end but I was assured I would have a shuttle for 12 people with an auxiliary post so we could play our own music on the way to the concert. The drive...
r was senile. He would not let the music above a certain level and drove 25 mph the whole to the concert. There was no auxiliary port and they offered to refund $20 when I complained for $895 trip. The driver cursed out one of my friends and told us we should grow up his name is Mike. Furthermore I was charged an additional $40 because I was told someone stole a DECANTER from their liquor. I was the last one off the bus both were there. Scumbags. Never again.
Reviewed On 1/15/2016 by Knottie1452900257
I had a horrible experience with this company. Not only was my driver Frankie very rude and short tempered but he was twenty minutes late I almost missed my plane. I couldn't believe it close to missing my own daughters weddting! I could of had...
a heart attack, you would think after being twenty minutes late he would of been awake while driving. I was disgusted at him yelling and cursing at people for crossing the street when he nearly ran them over passing out at the wheel. I will never use this company again.
Reviewed On 8/27/2014 by Tina M
Great price for the limo and everyone was courteous, however, my bridal party of 12 had to sit in a hot limo for 15 minutes that was not blowing any cool air! In addition, I had confirmed multiple times in advance that there would be champagne...
, but there was only pop and water inside -and not even enough for each person to have one. We had to share soft drinks! On an 80 degree day, needless to say, my bridal party was NOT happy.
Reviewed On 6/02/2014 by Brandy C
The only reason I couldnt give this vendor a full 5 star rating was because the driver arrived 25 minutes late .... it did not end up having an effect on our day, so I wont complain, but as a reviewer I feel it is worth mentioning. Otherwise, ...
the quality of the shuttle and the overall value and service provided was EXCELLENT !!
Reviewed On 10/30/2012 by Brittany K
We rented the 26 person limo bus, and it was fully stocked with pop, liquor, champagne. The driver was very friendly as well. I would definitely recommend using their services
Reviewed On 9/09/2012 by Krystian M
They were great! On time for everything, willing to give us exactly what we wanted. They had actually accidently double booked our limo but searched around the area until the found exactly what we wanted. We ended up getting a bigger limo for...
the same price! Our driver (vinnie) was awesome! Extremely friendly and funny. Really made the big day that much more!
Reviewed On 9/08/2012 by Tammie B
Disappointed is the only word to sum up our experience with Quality Limousine. We rented a corporate suv and coach bus for transportation of our wedding party to the site of our photographs. Granted, we didn't spend thousands of dollars for t...
he four to six hours of service that is usually used on someones wedding day, but we did "pay" for a service.
It was very disappointing first of all at the way the drivers were dressed when they showed up at our venue to transport us. I would like that if you were providing a service for a wedding you would at least have on dockers and a polo shirt. The driver of the bus had on jeans and a tee shirt. To make matters worse, he never even got out of the bus to help anyone get in or out of the bus. We tried to drum up conversation with him, but sat in silence for the whole duration of our trip. The driver of the suv was a little more friendly, he actually talked.
My daughter's dress was ruined when she entered the suv. There was grease on the seat that was noticed after she sat in it and it stained her dress. The driver kept apologizing to her about it and tried to dab it up with kleenex but it did nothing but smear the stain. He did clean the grease off the seat but that was after the fact that the dress was ruined.
I have called Quality LImo and have left two messages to this regard and have never heard back from anyone. I guess once the money is paid, they don't care about follow up service.
I would never use this company again and would not recommend them to anyone.
Reviewed On 6/05/2012 by Gretchen O
Our limo company cancelled at the last min so we called Quality. They were helpful friendly easy on time and totally professional. We highly recommend their service!!
Reviewed On 12/30/2011 by Lindsey F
Quality limo had a lot of variety in their fleet and worked to find the best option for us! The drivers were very friendly and helpful! Marco the owner was great to work with. They were very flexible with our schedule. They were the best pric...
e in pittburgh but its amazing how expensive transportation is!
Reviewed On 8/14/2011 by Lidija C
We booked our 14 person white stretch limo for about $800 for 6 hours. The owner, Marco, was a pleasure to work with. We went to see the car in person prior to booking, made a deposit, and then a final payment 2 weeks before the wedding. Easy! ...
The driver, Jarrod, was the funniest and nicest guy in the world and handled our rowdy (drunk!)bridal party in a very professional manner as we drove around for 4+ hours to various pre-ceremony photo sessions. Unless you have an unlimited wedding budget, do yourself a favor and don’t spend a ton of money on transportation, just book this company! They are getting you from point A to point B – don’t get reeled in by all the fancy Pittsburgh limo companies who charge you an arm and a leg because of silly “extras” like Moet champagne and flashing lights inside the limo. Totally pointless, believe me. I was kind of outraged by the quotes we were getting before I stumbled upon Quality Limousine Services. Our limo had free bottled water, champagne, vodka, cranberry/orange juice, and whiskey. Give Marco a call, you won't regret it!
Reviewed On 8/03/2011 by Laura C
My bridesmaids surprised me with a limo for my bachelorette party. Quality Limousine was great! The limo arrived early, we had the BEST driver (Neal), the limo was clean and well-stocked and it was a great time. I highly recommend this limo s...
ervice. :) I would use Quality Limos again.
Reviewed On 7/26/2011 by Kim P
This limo service was wonderful to work with. The price was very reasonable. We had 16 total people in our bridal party and with their help, we had the perfect vehicle to transport us. It was very roomy!
Reviewed On 7/05/2011 by Angela D
Quality Limo Service was so great! I love companies who communicate via email! The LimoBus was very nice and the driver was very accomodating!
Reviewed On 2/28/2011 by Jamie K
The white stretch limo for our wedding was beautiful. The driver was friendly, timely, courteous and professional. I recommend this company and would use them again for any event.
Reviewed On 9/25/2010 by Katelyn M
Quality Limousine is truly a class-act. My now husband and I were able to tour their vehicle selection, which is the best I had ever seen. Their attention to detail was only matched by the professionalism and friendliness of their drivers. I wo...
uld surely recommend them to anyone!
Reviewed On 8/25/2010 by Jenni G
They are not the best Iv'e had but they are not the worst either
Reviewed On 8/09/2010 by Natalie L
I had been searching for awhile for a limo bus to hold my wedding party..there were 12 of us on the bus. However, I did not want to spend a fortune on a bus for 2 hours. All the packages are 4 hours and I knew we would never use even 3 hours ...
of that. I couldn't justify spending a 1,000 dollars on a bus. I waited until the last minute on the bus, and eventually no one had anything left, but limos and I didn't want to slide on my dress because of the back of it. Quality Limo came through for me. They had a bus, and they gave me a great deal. They were running a deal for 5 hours for the price of 4 and that included everything. The limo was great, we were able to get picked up at my house with the extra hour, and the driver was very professional, even with my drunk wedding party. We had a great time, and the limo was just spectacular. It looked like it was worth more than the 1,000 and we paid less than that.
Contact Info for Quality Limousine Service
514 McNeilly Rd, Pittsburgh, PA | in Pittsburgh(412) 527-5466