I definitely agree with Courtney C. Our stories are almost the same except our videographer was not involved in a car accident thankfully - he was just HORRIBLE! To say I was terribly disappointed in the services provided by This -N-That Prod...uctions is an understatement of the greatest proportions! I also was charged an extra hour of filming time to capture the wedding party toast and cake cutting. When we received our videos, the toast and cake cutting were not even on the finished product. After several attempts to contact the owner of the company, she agreed to re-edit the film for us, however when we received this video, it was actually much worse! Imagine that! Some parts on the first video were cut out totally (like the mother of the bride being escorted into the chapel). At the reception, there was alot of filming of the crowd dancing, but the best part is they were dancing slow, but the music being played was very fast! At one point, two songs were even being played simultaneously! The only good news is that the owner did reimburse me the $110 I had been charged for the extra hour of filming which wasn't even included in either finished product! That is the only reason I gave this company one star - otherwise, it would have been no star! I do not know how this company stays in business. They are prompt to return phone calls when they are trying to get your business, but after that, you can forget it! There is never anyone at the actual business location you can speak with, and even if you leave messages, they will not return your phone calls. The only way she would communicate with me and my daughter was via email. Even then, if we had multiple questions for her, she wouldn't answer all of them. I don't think that is anyway to treat a paying customer who is not happy with the product they received! The only recommendation I have is to run the other way if you are anywhere near this vendor! Thankfully, however, they were the only part of the whole wedding experience we were not pleased with. Our daughter and son-in-law had a beautiful wedding and reception, and are now happily married enjoying their life together! That is what counts!