Diamonds Direct Charlotte

ent the week of our wedding to get bands and they were able to rush the order (including sizing) and we picked everything up in 3 days! You also get free jewelry cleaning and everything is guaranteed. I will never buy jewelry anywhere else!

or free. They also clean rings for free and do it very quickly while doing an excellent job. We worked with Megan and Liz, and they were both great! Excellent service! Would highly recommend!

ge that we could afford. I plan on continuing to use Diamonds Direct for everything diamond in the future.

ying, everyone we have ever dealt with at Diamonds Direct has been nothing but extremely nice and truly listened to our wants and needs. They, also, have the best selection. That being said, I will never recommend Diamonds Direct, nor will I ever spend another dollar at their store. Over the last year, my fiancé and I have used Diamonds Direct for our engagement ring and his wedding band. If I was not going to be using a family ring for my wedding band, we would have probably ordered that through them too. But after everything that has happened, I am very thankful we didn’t. My fiancé and I began looking at engagement rings March 2014. I fell in love with a ring that Diamonds Direct carried and could not get it out of my head. Unbeknownst to me, my fiancé ordered that ring the first week of April using his grandmother’s diamond as the center stone. Being that the center stone was his grandmother’s, he asked to hold on to the stone until the ring was made. Diamonds Direct explained that the ring designer needed the stone to make the ring, so he hesitantly handed the stone over to Diamonds Direct. He was told it would take between four and six weeks to get the ring. After five weeks of waiting, he called to check on the status of the ring and was told that the company he ordered the ring from had been giving Diamonds Direct problems. He was told that the company was switching computer systems and couldn’t find his order. After being given the runaround, the ring finally came in in June. A month after he proposed, I was shopping for my bridesmaids’ dresses and looked down at my ring and realized I was looking at the profile of the center stone. The center piece had rotated 90 degrees, luckily not losing the family stone. When we went to Diamonds Direct, their first offer was to fix the ring. After going back and forth, they agreed to order a new custom ring to replace the broken one. When it came time to order my fiancé’s wedding band, we reluctantly went to look at bands at Diamond’s Direct after not finding what he was looking for elsewhere. He fell in love with a ring and decided that the past was behind us and we would try again. After much deliberation, the salesperson said he was a size 9.5 and we ordered the ring. A month later, we get a phone call that the ring is in. When we get there, handwritten on their copy of the paperwork, it says size 9.25. Knowing that doesn’t look right, he tries it on. It is clearly too small. When he finally wiggles the ring off his finger, they sized the ring to be an 8.75. Their first instinct is to offer to just resize it. My fiancé and I were both not happy with this option. We both don’t make a lot of money so to spend the amount of money we did on the ring, we want it made right from the get-go. The person helping us this time, sized his finger to make sure the right size is ordered the second time to find out his ring size is a 10.5. Where did the previous sales person come up with 9.5? We depended on them to be the experts and know what they were talking about. So, now, here we sit, hoping that they stay true to their word and order him a new one in the right size.

that it's beautiful. Just be sure to know which ones are the name brand pieces and which ones are not so you know what price points you should expect. What is also awesome about Diamonds Direct is that you can bring in any jewelry at any time to get it cleaned/polished for free!

nt ring. Product quality, cost, knowledgable associates, and sales service is top notch. For anyone getting engaged or married I would highly recommend shopping there. You can't go wrong!

am looking forward to wearing it for years to come.

ect and it was nice to buy in a no-pressure environment. The staff at Diamonds Direct have so much knowledge and experience that you know you're getting the best diamond at the best price. I highly recommend Diamonds Direct and especially their consultant, Tama.

band's band and I am so glad we did! It was crazy crowded but we were still helped fairly quickly and got our bands for much less than we would've paid. Lifetime guarantees and cleaning-can't beat it!

. She is not pushy or snoody and we always takes care of us.

er of Diamonds Direct!

he center diamond that are graduated in size. Diamonds Direct found a band that was similiar to my ring and customized it (changed the size of the diamonds to match my ring and added a diamond to each side to match the number of diamonds in my ring) The cost was less than buying a non customized wedding band and they told me if it came in and it was not what I wanted; I did not have to buy it! They were so nice and I am grateful for their help in matching a wedding band to my engagement ring. I would certainly recommend anyone shopping for fine jewelry especially wedding to visit Diamonds Direct of Crabtree. PS- Wear light layers...its always hot in there!!!

he designer would expedite it to have in time for the big day! She pulled it off and made me one happy bride! Featuring bands from all different price range, you're sure to find the one that's just right for you. And you won't find better service. Some words of advice: weekends are very busy, somewhat overwhelming & you'll tend to have to wait so I would recommend going when it's less crowded!

idal bride jewelry! The store is beautiful and the staff is wonderful!

d to another guy because my husband went there one time prior and he helped him. That was the start of my problems. So the problems began when we went to pick out our bands. There was a sale going on and we ended up having the same guy help us again (the one I ended up not liking -- you'll see why). I have a platinum engagement ring and I picked out a white gold band that was similar to my band. The guy didn't say anything about it. So when we were called that our rings were in we went to pick them up. That sales guy wasn't there (Ross is his name) so a lady named Lottie helped us. She got the rings for us and it was then that I noticed that the diamonds didn't match up the way I wanted and it just looked like a mismatched set. When she saw it was white gold she said that the rings would look different as time when on. Her suggestion to me was to order a band from the same designer to match my ring so that is what we decided to do. She said that she would let Ross know and he would call me with a price. I waited a week and heard nothing. I waited 2 weeks and heard nothing so I called. Ross wasn't there, but Lottie was and she apologized to me and said she would have Ross call me. He ended up calling a week later leaving a message on my voicemail that he "just forgot." I called him back and told him that I wanted to order the matching band and he said okay. A few weeks later we're called that my ring is in. We go there and pay for it and I thought nothing more of it until I got the appraisal papers in the mail and it said the ring was white gold. It turns out he never ordered the ring! This was about 6 weeks to our wedding so I was pretty mad. I went to the store and wanted to speak to a manager. Instead of someone getting me a manager they got him and he took me into an office and ordered the ring while I was there. I wanted the manager to know his total disregard to me and my wants and needs, but I was shooed away. I was given a specific quote and I had it saved on voicemail so when the ring arrived 5 days before our wedding and we went to pick it up on our way out of town to our wedding, we were given another price. They argued with me about the price, but I was trying to explain I was told a price and now they are trying to charge me more. I had to walk out of the store I was so mad. They ended up honoring the price that I was quoted, but that sealed the deal for me that I really dislike that place, especially Ross. Unless you are making a big purchase and spending A LOT of money, he will not care about you and he will ignore you and he will not make you feel important or special when you should. If Ross tries to help you, steer clear! When we showed up to pay for our rings that day he saw us, but went to help someone else instead. The girl even asked him if he wanted to talk with us, right in front of us, and he said no. I overheard the couple he went to help was looking for an 8-10 carat diamond. I couldn't compete with that and if you can't either, find another associate. He is a commission whore. Lottie is awesome though. I can't complain about the place as a whole, but our experience with Ross has made me never want to shop there again.

band suggestions). Raj also helped us in selecting the wedding bands a few months later, but wasn't there when we went back to purchase them (don't worry, he's still there! He was having knee surgery). The lady that helped us with buying the bands was still very helpful, though. They give you a discount on wedding bands when you've already bought the engagement ring with them, and we were able to negotiate the price down a little bit more to fit our budget. All in all, very helpful, professional, and a great experience. The only place to go for engagement and wedding rings, in my opinion.

worked with us and the rings were perfect. I have had many compliments and so has my husband.

And every time I go in the people are incredibly nice and helpful. This is the best value in town.

too! You will never have to worry if Diamonds DIrect will have your back throughout your life, they will! Ross did a great job helping us find the perfect bands to reflect our love and marriage!

etter quality and service anywhere else, and the prices are very competitive. I would highly recommend them to anyone looking for any jewelry. Thanks guys!

nd someone was always easy to find. I take my rings here to have them cleaned quite often and they are always wonderful with their service. The jewelry is beautiful and the people are knowledgeable in what they are selling.

helpful, they really made you feel at ease! And you can't beat the prices!! We are so glad we chose Diamonds Direct, and you will be too!

e experience when we went back to purchase our wedding bands. we asked so many questions and no matter how indecisive I was being that day the lady helping us never gave up until i found the band that i wanted paired with my engagement ring. AWESOME STAFF! GREAT PRICES! WAY BETTER QUALITY DIAMONDS AND RINGS THAN ANY MALL JEWELRY STORE!

r picking my ring, they worked with me on a pay arrangement and didn't even check credit. I love this place!

we wanted. We both called and left messages with a few people to get our papers on the ring so we could get in insured. It was frustrating. The quality of the rings are good.

ion to what we were looking for. They even remembered our names when we returned. Definitely check this place out when jewelry shopping!

ge. They did not try and push us into something more expensive or something that was not his style.

nd of wedding bands we wanted. Raj was so helpful in helping us find our dream rings and at the best price. Raj also helped my husband when he bought my engagement ring there. We have been there on several occasions to get my engagement ring cleaned and polished prior to the big day. They have never been short of wonderful.

an and re-size your rings for free!

ffice that the salespeople have to deal with so that makes the process SO much easier. They want you to be happy throughout the whole process and we were!

s better than anyone in our area!

we were able to get amazing rings that were within our budget. I would recommend Diamonds Direct.

it was made to go with my engagement ring. I was so happy on my wedding day once I was able to show it off!

s that we worked with were excellent. They understood our budget and didn't try to push us toward something that wasn't in our price range. I am amazed at the value of the jewelry that we were able to purchase at Diamonds Direct. And the inventory they have is astounding. Everyone is always so friendly, even when I just stop by to get my rings cleaned and brightened up (for free!). There's no reason to go anywhere else!

T beat the price. You simply canNOT!

ea. Not only that, we were able to get a discount on both of our wedding bands because he purchased the engagement ring there. They offered free engraving, and interest-free financing for 6 months, which helped ease the burden on our wallets. Overall, we had a great experience!

leaned and sized and they take care of it no problem. I know we won't go anywhere else to buy jewelry.

re-dipped. Diamonds Direct did such a phenomenal job polishing his band that it looked brand new! Also, couldn't be more pleased with the Coast rings that I picked out for myself!