Elizabeth Michaels

I can not talk highly enough of this beautiful dress shop! They helped me feel completely anxiety free and made my experience such bliss! I walked in having zero idea what I wanted in a dress and walked out 100% relieved and in love!

My daughter and I had visited many boutiques before we found Elizabeth Michaels. Once we walked in for our appointment, we knew we had found the best fit for us. Our consultant was patient and listened to our needs. She had lots of ideas and helped make our experience fun while still keeping to our budget. My daughter found the gown of her dreams as well as bridesmaids and my gown, also. They kept us informed about shipping and when everything was in we were scheduled with their seamstress. She went above and beyond to accommodate all of us and had wonderful ideas to make our dresses unique and fit us perfectly. She came in for our out of town people on her day off and couldn't have been more helpful. The alterations were perfect and she did everything we asked and more. One of our out of town bridesmaids had alterations where she lives that were done incorrectly and she even fixed her dress. After alterations everything was steamed and ready for our day. All we had to do was ask and the staff did everything they could to help us! From the very beginning the staff were so helpful and gracious to everyone including our flower girls! They even steamed extra items for us. I highly recommend this store, you will not be disappointed. Selection and staff are wonderful!

I recently purchased a dress at Elizabeth Michael's. They recommended their seamstress for alterations. I scheduled an appointment ahead of of time with her. When I showed up to this appointment it was rushed through because there were so many high school students purchasing homecoming dresses. I was concerned with the lack of attention to detail put into the pinning of my dress but trusted that it would be done right and was reassured it would be fine. I live out of town and informed both the seamstress and business owner that I was concerned that it may not fit for the wedding but that I was unable to come in until two days before the wedding. I arrived on Thursday to pick up my dress, I was greeted by the manager who gave me my dress to try on. I was shocked with how poorly done the alterations were. My dress was over 1 inch too long (with the same shoes I work to get it pinned), the shoulder of the dress had been completed ruined by the way it had been sewn, and the one shoulder was riding up into my armpit due to poor seamstress work. I spoke with the manager and told her that the dress did not fit right at all. She stated "well you can come in on Saturday, that's the day our seamstress is contracted to come in." The wedding I was attending was Saturday and I had to begin getting ready at 7:30 in the morning, I expressed that that was not an option. I was never informed by Elizabeth Michael's manager that their seamstress will come to their store on days other than Saturday to fix alterations if necessary. When I called to ask the seamstress for a refund she refused to refund my money and stated that she had ask the manager of Elizabeth Michael's to call me because she was concerned my dress would not fit properly. I was never called and given this information. The seamstress stated she is "more than happy" to come on another day if Saturday truly does not work for someone but again poor service on the part of Elizabeth Michael's as they never told me this. I ended up having to have emergency alterations done so that the dress would fit and now the shape of the dress is completely different due to poor initial alterations. I am beyond disgusted with the poor service and communication provided by Elizabeth Michael's who stated "once we sell you the dress it is no longer legally our responsibility if there is a problem so there is nothing we can do." Is this really a way to run a business? Absolutely not. Also, when the bridesmaids of the wedding went to pick up our dresses they had not been steamed and one of the members of the bridal party had to request they be steamed, really? Elizabeth Michael's has a nice selection of dresses but the poor quality of service, the lack of communication about their seamstress's willingness to come in on a day other than Saturday, and the fact that the manager's response when I explained this situation was that "legally after we sell you the dress we are not responsible for anything else" is repulsive. Don't waste your money here. I've had far superior customer service and selection in Columbus. I will not spend another dollar here.

Elizabeth Michaels was fantastic! I went probably over 10 places in different parts of Ohio and in Parkersburg, WV, to look for dresses and tried on more than 60 (!) before I found this shop. My budget was super tight, so I knew I needed to buy off the sale racks in stores instead of the normal current-season's inventory. It was like finding a needle in a haystack and was so discouraging and frustrating (I'm not usually a crier, but my trip to David's Bridal left me crying in the fitting room). Elizabeth Michaels was exactly the kind of shopping experience I wanted/needed. Not only were the owners and employees wonderfully friendly, but they were not pushy and really listened to what I needed instead of trying to sell me something completely over my budget and outside of my personal sense of style. I think it was because they had recently taken over the store that they had so many discounted dresses, but they had an entire wall of new designer dresses (simply from previous retail seasons) marked WAY down. I got a stunning $1200 designer ballgown for $250!! Even their prices on brand new inventory, despite being over my budget, were more reasonable than at some places I'd been. I wish I'd found them first instead of wasting my time driving all over the region. They also have a great selection of formal gowns for other occasions and a section of mother-of-the-bride dresses. And their preferred seamstresses' rates were very affordable (although you can use anyone you want for alterations). I'd definitely recommend them to anyone.