Eloquence Avenue Photo + Video

ls because I'm respecting her privacy), and at first apologized and said she would attempt to try to find someone to come in her place. After numerous hours of calling other people, she called and said she'd be sending two of her partners. They show up, that day, but were subpar. Spent excess time on things that did not matter. It is now June 1. Wedding was December 5. She never sent a sneak peek and stopped responding for over a month. I finally contacted a lawyer and had planned to start that process with a certified letter, still in my possession, ready to send any day now. I let her know, and she sent half of the raw footage by email, no apology but said I'd recieve the other half soon, the edited version, and a partial refund. That was April 1. I have yet to recieve any more information. I have sent two emails. No response. It seems others have had similar experiences with her giving numerous reasons as to why she can't show on days she agreed to in a contract, etc. I understand people have mishaps and things that come up, but constantly? And to not have the decency to correspond and communicate??? Unacceptable.

ering anything. I've spoken with many other brides who are in the same situation I am. What they are doing it criminal.

e after. Does anyone want to discuss this message me

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really come down on the US, just as my wedding was coming up. The day before the wedding, my wife and I reached out to all vendors to confirm whether they could still perform on the day of the event, if they felt comfortable with the event; all replied to us. Eloquence Ave was the only one we had to fight to get in contact with, and when we did, we got the response that they were busy "at work" and would reply to us later... they never did. THEN, on the morning of our wedding, they called us and told us they were cancelling on us because of covid (we would have completely understood if some new ‘stay at home order’ went out overnight, or some dramatic news came out, but NOTHING DID THAT NIGHT). I had to scramble and offer another vendor DOUBLE what I had already paid, so that we could have video of our wedding, so that my grandparents who couldn't travel because of covid could see their only grandson's wedding. THENNNN, they had the audacity to tell us to be considerate, empathetic, and patient of them and their financial situation when we asked for our money back. They asked us to be considerate of them when they couldn't have been bothered to be considerate of US when we were desperately trying to reach out to them the day before the event. They had the GALL to tell us it was ok for them to cancel on us on the day of because they were concerned about their health and safety, even though we literally tried to contact them about that very thing before the day of, exactly so that we could last minute plan a fix. They denied us the ability to even fix their failure. WE WERE LITERALLY THE ONES WHO REACHED OUT TO THEM ABOUT COVID AND WANTED TO GIVE THEM A CHANCE TO BACK OUT, AND THEY IGNORED IT, THEN PROCEEDED TO SCREW US OVER ON OUR WEDDING DAY, ACTING LIKE WE WERE BEING THE UNREASONABLE ONES. Most selfish and air-headed bunch of fools who call themselves business owners I've ever had the displeasure of existing on the same Earth with. Good riddance.

we have no video of the wedding!!

way from a bride. On our wedding we’re so busy we don’t get to enjoy and let is all soak in! The video is what that’s for! To let us see how that day went and the beautiful memories for us to share with our friends and family... now, we have nothing! I’m not only sadden, disappointments by then but also horrified of the emails and comments i have read that they have responded to their previous clients. I have no words! Trust me when I say they’re multiple brides!!!

e of the discount, it was because of the excellent portfolio and the fact that I felt they were really interested in understanding what we wanted for our special day. I had forgotten that the owner blended in just like family. The owner calmed me down on my wedding day when I was breaking out in hives, and the owner needed absolutely no instruction from me on how to do her job. So, you might experience some delays in delivery, but you won’t experience any in relation to quality. The communication wasn’t the best initially, but I had forgotten how I felt when I lost my own parent. Any negative reviews you see don’t reflect the joy you’ll feel when you are delivered an amazing video that captures every bit of love and joy on your wedding day. Those reviews, including my first one, highlight how trying these times are, and how we could all use a bit more grace... Our wedding video was the best part of our day outside of saying, “I Do” before God and our family!

we paid in full, which we took advantage of because we all know how stressful wedding expenses can be and a discount like that sounds super enticing, right? Come to find out, there's definitely a reason they offer 25-50% off discounts - BEWARE! Two months went by after our wedding and Annalese reached out saying she was going to be sending a sneak peek video over to us by x date. When that date came around and when we hadn't received anything, or the following day, I followed up. No response. Followed up again and she said that she missed my email somehow and gave me an excuse as to why she didn't send the video. When we finally did receive it (days later) it was only a 1 minute video, which our contract stated we should have received a 5 minute video. I cannot tell you HOW many times we were provided with her self-imposed, arbitrary deadlines, as to when we would receive our footage and it never happened. Not only did it not happen but there was NO communication whatsoever. Weeks would go by without her even giving us an update and we would have to follow-up again, only to receive another excuse. Their customer service model is extremely poor and unprofessional. For MONTHS Annalese was so nonchalant about everything when she was holding onto something so valuable of ours. Once the contract deadline had passed we reached out to her and at that point she told us that her daughter had surgery last fall which has caused delays. If your business is going to be impacted due to personal reasons, something should be communicated to your clients that will suffer because of it, and nothing EVER was. In the meantime they are still shooting other weddings and actively posting on social media trying to get business when they are late delivering footage to clients who have been waiting for it for months. 3 days past the contract deadline we finally received the 5 minute video after bugging Annalese nonstop, and the video had the wrong songs in it that we requested - songs that she had just asked me for 2 weeks prior. So, she had to go back and correct the video and it was only after we asked for half of our money back and bugged her repeatedly that she finally sent us the corrected 5 minute trailer. It is now over 4 weeks PAST our contract deadline (almost 5 months past our wedding date) and we STILL do not have our USBs. We received a tracking number from Annalese several days ago that is still showing to not even have been received yet by USPS. At this point we have NO clue if we will even receive it. We've asked for only half of our money back from them and they are refusing to compensate us so we are going to have to seek legal action against them. It's a shame that they run their business so poorly because admittedly, their work did turn out great. It's just not worth the constant hassle and stress of having to worry if you will ever receive what you paid for; the most precious moments of the best day of your life that can never be replaced. Do yourself a HUGE favor and run as far away as you possibly can. I promise you, you will not regret going with another vendor and paying the extra 25%. I'm happy to provide further details related to my experience - heather.bisacca@gmail.com.

y came in promising we would love our experience and even lured us in to sign our agreement by offering us a "discount" if we paid in full as opposed to paying the 25% down retainer. This should have been our first red flag but the promise of a "discount" sounded too good to be true and so we paid in full. When it was time for our pre-wedding shoot, the lady did such a bad job of directing the shoot and I kept having to tell her to hold on so I could wipe the sweat off my face in the blazing Houston sun as well as wipe my fiance's face. We asked her if all that sweat wouldn't affect the pictures but she said it wouldn't and it'd be fixed when the pictures were touched up. The pictures came out and they were horrible. We literally had about 6 pictures we liked out of the whole set. The rest were unusable. I had sweat on my face visible in at least 8 of the pictures. To make matters worse, when we asked for a refund they flatly refused. We argued that we were entitled to at least the 75% of the fee that would have been paid for later and we were willing to let go of the 25% that would have been a retainer. We also argued that the 25% cost was more than what they charge for a standalone engagement shoot and so it was a fair amount. They still refused. We asked for an address to take this up legally and asked our lawyer to reach out to them, we got a wrong address from them and the court wasn't able to serve them with the petition we filed with Harris county, this has happened twice now regarding them providing us with bad addresses which is simply ridiculous, and further makes us feel they are deliberately trying to hide and avoid refunding back our money or better still let’s go to court. At this point they've stopped replying any emails. The absolute icing on the cake is that remember that "discount" they lured us in with to convince us to pay 100% down for the wedding? It was a sham as the discounted price offered is their standard full price. All we can do is warn people so they don't fall into the trap of these unprofessional shoddy business. Save yourself the stress. Find someone else and don't be cheap to save a few dollars. It's definitely not worth it. Not with these guys for sure. We are still fighting to get our money back as we speak. BEWARE

y happy bride :) patiently waiting on our video release . They are all about detail and perfection.

nthusiastically recommend them.

g I was reaching out to loved ones that had recently been married for last minute words of advice. My cousin said "make sure you get a video!" Something that we had not budgeted for because we were already paying so much for our photographer, and well, we were both convinced we would never watch it. But my cousin was persuasive so I made a last ditch effort to find a videographer who's online video samples didn't look like my five year old niece shot them. Oh and we wanted a drone! We stumbled across Eloquence Avenue and Annalesse responded promptly saying they shockingly had my date available. She was very kind and professional as she made arrangements for her husband, Chris, to video document our special day the following weekend. To make a long story short we have watched the video we were certain we would never watch over and over again, and we just received the link for it yesterday. I posted it on social media, and beyond likes and comments I have received texts and calls saying that the video has brought people to tears. Not only was Chris punctual and polite in person he is a creative mastermind and he documented our special day with such calculated grace. We could not be more grateful for his amazing creation!

ends adore the video!

ur wedding video is. They not only were so kind and responsive but went above any beyond using drones and made sure we were satisfied with all aspects of our video. We looked for a videographer for months as we had a certain budget for this and we found many videographers to be pricey but we were so grateful to have found Eloquence as they worked within our budget and the quality of service was nothing short of AMAZING! Trust me you will love your wedding video if you use them. They use your vision and ideas and create a masterpiece. We highly recommend them and are so grateful to have found them!