We were really excited to use the Gilmore Catering Company, and use such a unique venue like Eve for reception. When we meet with them for the taste testing in December, and to go over details, they were so nice, and willing to help us have th...e perfect reception. However, when we meet with them the day before the wedding, it was very different. We meet with different people this time, and they were not so accommodating, and were rude at some points. They didn't want any of the vendors to come in before 2:30 (the ceremony started at 3:30, and the reception at 4:30). I was made to feel very uncomfortable and guilty that we did not order any appetizers from them, we were on a strict budget. Their overall attitude at the meeting was very discouraging.
When my mother arrived at the reception after the ceremony, the tables were set up wrong, there were centerpieces missing, name cards not put out, the head table was set up wrong, and the staff kept coming to her with concerns and questions, when they were told to either go to our Day of Coordinator, or the site manager. The bridal party was 15 minutes late the reception, and the food was cold already. They also kept removing tables throughout the night, which we knew they were going to do for the dance floor after dinner, but they ended up removing the vast majority of tables, making the space look very empty towards the end.
Overall, I was disappointed with them. I was so excited to use such a cool and unique space, but was let down. I felt that for the money I spent, I didn't receive the customer service I was expecting.