No wedding can go without something going wrong. Freed's Bakery was our "something wrong."
We chose two dozen cupcakes to be delivered to the MGM Grand in lieu of a cake. I ordered online to be delivered on our wedding day to our in-suite wedd...ing between 3pm and 6pm.
I had chosen those times because it would mean that we would have our room number ready by that time, and it would arrive before our ceremony at 7 (guests arriving at 6:30). I clearly put instructions to call for our hotel room number as we would not have it until the day of.
At about 1:30, after we had gotten our room number and were in the suite, I called Freed's to provide the room number. It was especially important because my name was listed on both the Skyline Terrace suite as well as our regular hotel room, and I didn't want the cupcakes being delivered to the empty room.
First, they couldn't locate my order and I was put on hold, at which at some point 30 seconds in, I got disconnected. So I called back, and they tried to find my order again. I was told "oh, well they're already out for delivery, we organize that in the morning." That makes sense, getting organized in advance. I'm sure they deliver a lot and I get planning in advance. I asked if there's any way they can get the message to the driver, so he knows how to deliver it when he gets here. They told me they didn't know who had our cupcakes, and if the message doesn't get there, they'll leave it with the bell desk who will throw it out.
This is where my husband saved the day. He called down to the bell desk to let them know about the package coming. At about 5:30, when the cupcakes still hadn't been delivered and I'm putting on my dress, I'm debating getting someone organized to go buy some cupcakes from one of the cupcake vendors on the casino floor. He called down to the bell desk, confirmed that the cupcakes were delivered there and that there was no attempt to bring them up to our hotel room according to the bell desk (the guy just dropped them there and left), and arranged for them to be delivered up to our suite. Our tip for delivery of the cupcakes went to the bell guy who delivered it to the room.
I didn't have any of the cupcakes until the following day. We ordered 2 dozen for 25 guests, knowing that some wouldn't get eaten but knowing that we have a number of guests with a sweet tooth. I think we were left with about 8 cupcakes, which we ate for breakfast and then handed out to our Best Lady to eat/distribute.
I will say this: buttercream frosting is an excellent cure for a hangover.
All in all, the cupcakes were delicious, the price was right, but the delivery was a headache. My advice to any in-suite brides is to get them delivered the day before to your own room, and just keep them refrigerated, or plan in advance that you're going to need a trip to the bell desk.