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Engagement Rings, Ring Services, Custom Designs, Engraving, Ring Sizing, Wedding Rings
Bracelets, Earrings, Necklaces, Rings, Watches
Kay Jewelers Reviews
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Reviewed On 5/16/2020 by Janice H
We bought our wedding set from Kay and couldnt be happier with the service, quality, and time return when getting it sent out to be cleaned
Reviewed On 12/10/2019 by Samantha C
I had a great experience!
Reviewed On 11/23/2019 by JP d
They really helped me find the perfect ring for my wife. On top of that I had a coupon that I didn’t know I had that saved me a good amount of money. From my experience, they are only invested in helping their customers find the perfect piece o...
f jewelry for their significant other. I highly recommend!
Reviewed On 11/10/2019 by Emily F
My fiance purchased my engagement ring from Kay, and it is absolutely beautiful, but the service is the worst. When we went to the Cedar Falls, IA location to pick out a band together, the one we wanted was at another store, so the worker said ...
she would have it ordered in within a week, A week went buy and I didn't get a call, so I stopped in to see what was going on. She said the store never sent it, so she had them put a rush on it to send it to our store and I got a confirmation that it was on it's way. Another week went by and nothing.... I went in again and they had sold my band! It wouldn't be that big of a deal, but it was the LAST of that specific band in the entire company!!! And the store knew that! It was the only band that went with my ring, as my ring was discontinued shortly after my fiance purchased it. We were extremely disappointed but it was getting too close to the wedding so we purchased our second favorite band from Kay because we didn't have much time to look for more if we wanted it back in time. We sent it in to get welded together, and it came back VERY crooked. I noticed it immediately and the workers looked at it and tried to tell me it was fine and they couldn't do it any better. I showed them a photo of what I was told it was going to look like, and they said that it couldn't be done that way. I had them send it back it to get it more even and symmetrical weeks before my wedding, just praying that it would be back in time and look better. It came back and it looked better, but still not what I was promised. I didn't have enough time to send it back in, so I took my ring and never went back, I would not recommend Kay to anyone. The service is terrible, they don't listen to your needs and try to tell you that what they think is more important than what you want. Steer clear if you're looking for a good experience.
Reviewed On 11/08/2019 by Sara T
Reviewed On 8/14/2018 by Tasha B
Very helpful with everything we asked for!
Reviewed On 11/05/2013 by Kristen S
We had a great experience at this jeweler. We got a beautiful ring for my husband and they were willing to work with us on the price and payments.