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Chanterelle To Go Catering Reviews
1 out of 5.0
Reviewed On 4/22/2018 by Raseeka P
My fiancee and I have to agree with the review by David C. Chanterelle To Go has been -- by far -- the least professional business we have dealt with in our wedding planning.
When we first reached out to Lauren and Max by email with all of o...
ur wedding information, they took five days to return our email. I chalked it up to the fact that they are a small business, and they are likely busy on weekends. They attached their menus and mentioned that they had experience in the specific cuisine that we requested (i.e. they gave no indication that they were unavailable on our wedding day). I responded later that day, and I asked them if they do tastings. Two days later, they informed me that they do not do tastings, but I was welcome to visit their to-go restaurant in Westfield.
That weekend -- 4 days after Lauren and Max first responded to us -- my fiancee and I drove an hour and a half to the restaurant. We tried the food, and we decided that we wanted to hire them. I emailed them from the restaurant and asked to hire them.
3 days later, I still hadn't heard anything from Chanterelle, so I called the restaurant. The woman who worked there told me, "Yeah... sometimes they take a while to get back to people. But they should respond to you soon." 5 days after that (8 days after my original email), I emailed them again. No response.
35 (!!!) days later, I received an email from Chanterelle: "Please excuse my delay in getting back to you. I had 5 other couples looking to book the same date and one sent us a deposit straight away."
Planning a wedding is a stressful process for couples, but they in no way acknowledged the fact that their delay inconvenienced us in our search for a caterer. They have a severe lack of professional awareness.
Needless to say, my fiancee and I consider it a blessing that we did not hire Chanterelle to cater our wedding. We found many professional catering companies in Western Massachusetts, and the one we hired has been incredibly responsive to our inquiries and requests.
Reviewed On 10/09/2016 by David C
We can in no way recommend them as prepared to handle a wedding.
Chanterelle To Go’s communications with us were terse and sparse. Here was the email we recieved a week and half before our wedding when we reached out to inquire why they had n...
ot responded in over two weeks, “...as I was going to let you know we were no longer interested in working your event. I believe you took our food catering service as a wedding planning service.” [italics mine]
Instead we used the Whole Foods in Hadley. Their staff were friendly, accommodating, and professional. We got many, many compliments on the food, it was about 1/4th the price Chanterelle To Go would have charged while also providing a wider variety for our guests. It featured some local products and seasonal foods. We cannot recommend them highly enough.
Contact Info for Chanterelle To Go Catering
31 Elm St., Westfield, MA
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