The only reason we rate Durants Party Rental with "1" Star as this software will not allow us to submit a review with ZERO Stars.
My Daughter, the Bride, contracted Durants Party Rentals Ridgefield, Ct months ago to provide us with 20 ch...
airs to use on the beach for her wedding at Pennfield Point in Fairfield, Ct. She made numerous telephone calls to confirm the chair rental and that we would pick them up and return them ourselves. The wedding was last Saturday, August 25 and since Durants closes Saturday, we were to pick up the chairs Friday, August 24 between their 9:00 am opening and 5:00 pm closing.
As I drove to Durants Friday morning my daughter called to confirm I was on my way and was told the chairs had yet to be delivered from Durants Danbury location to the Ridgefield Location and therefore we could not come until after 1:00 pm but before 5:00 pm...their closing time. At 4:00 pm as I was on my way again to Ridgefield, she yet again called and was told by a Durants employee that the chairs had arrived but were in "terrible, unrentable condition" and she could therefore not rent them to us. Her suggestion was that I drive an hour to their Danbury store and pick them up there during the Friday evening weekend rush hour traffic as long as I arrived before 5:00 pm - closing time, and a virtual impossibility. My daughter suggested that because Durants had erred, they should deliver the chairs Saturday to the Pennfield Point wedding venue. The Durants employee said she would discuss that with her manager and contact my daughter before 5:00 pm. That was the last communication we had with Durants Party Rental.
We had a beautiful wedding despite Durants incompetence and ineptitude although we had no chairs on the beach.
We have yet to receive an apology, or any type of compensation from Durants, and would never recommend them to anyone. They are a perfect example of customer NO SERVICE and we advise anyone planning an event to work the the many other party rental companies available.