Sarah has been incredibly unprofessional, difficult to work with and disregarded our wishes on multiple occasions. In my opinion, Sarah is more concerned with taking the pictures she wants rather than listening to her clients who are paying her... to get the pictures they want of their special day. Despite my attempts to resolve these issues, Sarah has been completely unapologetic and unconcerned with making things right.
My biggest issue was Sarah’s disregard for the written list of family photos that she agreed to beforehand. I stressed to her the importance of following the list (due to sensitive family situations) and how imperative it was that certain people not be in pictures together and that she call out the list the way it was written. On the wedding day, she disregarded our list, so not only did we did not get the pictures that we asked for, but there were tense and uncomfortable situations between my husband’s divorced parents. When I told her that this was not the correct list, her excuse was, “It’s basically the same,” though it was not. When Sarah sent a proof of the album, she used every one of the incorrect family photos and refused to acknowledge her errors and said that switching five pictures was the limit.
Additionally, I asked Sarah not to take pictures while I was getting dressed because her contract states that she can use any pictures she takes for whatever purpose she chooses. However, mere minutes later, she started taking pictures of me getting dressed. Despite my repeated requests for her to stop, she did not stop taking pictures until my bridesmaids demanded that she stop. When I noticed that we did not receive these pictures, I asked her for them and asked her to delete her copies, but she insists that I have all the pictures and has not told me where these pictures are or if she has deleted them. So not only do I have no control over how she uses these pictures of me getting dressed, I do not even know what pictures she has.