Brin’s Posy

owers did not “hold up”. The flowers were not wilted when they left our shop, as they were fresh from the supplier. If they wilted during transport, setup or during the course of the event- this could be due to over heating, spillage, etc. Levels of damage is also inevitable during transportation, even by professionals. This is why we offer delivery- as well as free pickup option for our budget brides. When clients opt to pay for delivery and setup, we bring extra flowers to account for that damage. We also typically add extra quantity in our pickup arrangements knowing there may be some stems lost or squished during transportation. We’ve never had a quality issue before with a “pickup” client. Your mother made comments along the lines that she “should have read every word of the contract”. My reply to this was “yes ma’am”. She was very right about this and I understand her logic in saying this. We have a one page contract with zero fine print. While working on your flowers, I expressed to my team that we had to go “above and beyond” and make it perfect because your mother had shown disappointment during one of our phone consultations. (One that was rescheduled at least one time when you both were unavailable for the scheduled time). She seemed frustrated when I frankly, yet politely expressed that we were not doing in person consultations due to the pandemic, due to potential risks to staff during our busy wedding season, and staffing shortages. I also remember mentioning that any further design changes would slightly increase the design fee (as per our contract)- as we had had multiple phone consultations, texts and emails on a near weekly basis for months. We went through roughly 3-4 phone calls, dozens of text messages and dozens more emails. She seemed to believe it was my poor attitude for setting these boundaries early on which I found greatly concerning. Nearly every flower we used in your arrangements was listed in your contract. We also had to clarify with your confused mother multiple times on what size the vases would be. I am not sure what you were expecting as for as “sizing”. Our contract also states that the client agrees that the designer will use their judgement when certain items are unavailable, due to quality issues, market value, etc. You were very upset about not having silver dollar eucalyptus which was never specifically mentioned, nor in the contract. We used seeded eucalyptus which was in the contract- as well as in many of your Pinterest photos. Your mother called and asked about it after seeing a photo on Instagram of an arrangement similar to your wedding flowers. We never contact our clients to let them know what is or isn’t going to be available, unless it is an “ingredient” that they had been very clear they wanted and was included in the flower list. Again, Silver dollar eucalyptus was never included. Your mother also made a claim upon pickup that you “hated white roses” which was curious for many reasons. Edit: As for the “lost payment”, this was due to your wish to pay in a method different from the norm, so our records were admittedly confused. I absolutely understand that that would be frustrating, and have always been accountable for that mistake. I also apologize for misremembering why that happened in my initial response to this review. I tried to edit that immediately after going through emails but was unable to until now. I can’t forget the irony when some ladies leaving the store next to us raved at the flowers as we walked by, loading your mothers car. “IT KEEPS GETTING MORE BEAUTIFUL” is etched into my memory. To be frank again, we simply cannot please everyone. It is known in the industry and I have learned a big lesson here, and appreciate your input. Best of luck in your marriage. From the photo I’ve seen on Instagram, it was a lovely day! We are so sorry you were not happy. The Brin’s Posy Team

h is possibly more than 25% lower than what we currently charge. As a small business trying to survive the pandemic, we have all had to increase costs as production, gas, inventory, labor, etc have all increased in costs. We try to go above and beyond and incorporated unique items (as we do for all of our clients) that are considered a “bonus”. We try to ensure that our clients are happy. We wish we had known your discomfort with our pricing, as we may have been able to make edits in order to keep to your original budget. Generally, we are considered to be moderately and competitively priced- with high end boutique selection of blooms and designers. This year, we’ve been trying to be as accommodating as possible for many of our clients, including waiving late payment fees that are outlined in the contract. We are so sorry you feel that you overpaid and would have loved the opportunity to discuss this before agreeing on a contract/receiving a review. Please let us know what we can do! We loved working with you. I sorta gushed over your look and found you pleasant to chat back and forth with! So thank you!! Cailyn