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Simply Elegant Cakes Reviews
2.9 out of 5.0
Reviewed On 5/05/2017 by Nicka F
First I tasted the cake at a the D.C. bridal show and it was delicious and moist. I contacted them to get a price quote the man Bob which I am assuming is her husband quoted $30 for half sheet and advised she does not have full sheets. Well dec...
ided to set an appointment with her and just a warning she does not do cake tasting. If you would like to try the cake must attend the Bridal shows are pay $30 for a sample cake 8". I just picked up the cake and it' was dry we ordered a French vanilla with cream frosting. The frosting was too sweet and cake doesn't taste the same. I called Jo Ellen in regards how I felt and all she said was I am sorry. Wouldn't reimburse me , make another one, or anything. Just continued to apologize and sat on the phone. I would not recommend her at all. She works out of her house and have several cakes on display from previous competitions. When you meet you go down in the basement inside a big kitchen. I rather wasted $30 instead $295 on a half sheet of a cake.
Reviewed On 7/05/2015 by Michelle R
Jo Ellen makes a great cake! It was gorgeous! A little pricey but was so delicious! She only takes one wedding a weekend and treats her cakes like babies! She also gave suggestions on how to save the cake for the 1 year anniversary! Would recom...
Reviewed On 1/05/2015 by Knottie61860230
I got married on 11/1/2014 I met Jo Ellen at one of the bridal shows and tasted her cakes and they were very, very good. My groom wasn't there to taste and I asked about having a tasting at our appointment and she in formed me that she does th...
e tasting at the bridal shows I understood this due to expenses. She was very easy to work with me due to myself wanting something very different from the traditional wedding cake all thought still stacked like your normal cakes. Later I made a few changes and was informed of the price difference, not a problem for me as she made me aware of this ahead of time. She also made my future husband his groom cake which also was moist and wonderful he's really into poker I saw her cake and had her make him one. On our wedding day my cakes were perfect!! I made sure that I sent her a thank you note and had my Maid of honor deliver it when she picked up the refund for the base the following Monday. My best friend is getting married in the spring of 2015 and is having Jo Ellen make her cake because she was so impressed with my wedding cake. I can't wait to eat that one either.
Reviewed On 9/02/2014 by Knottie60886472
We met with Jo Ellen earlier this year as I had read good reviews about her cake online and we wanted to consult with her on our wedding. Her designs were beautiful so we were sold on that aspect. We asked for a cake sample. She informed us ...
that she only provided samples at shows and if we wanted to sample her cake, she had one coming up where we could get samples. Our only other option was to buy one of her cakes. Since we wanted to finalize this component of our wedding sooner than later, we bought a cake from her which she made fresh for us. The cake was absolutely delicious. Very moist and of high quality ingredients. Upon tasting the cake, we decided to sign a contract. I also ordered a groom's cake as a surprise to my husband. Fast forward to the day of the wedding. Set up was completed per contract. When my husband and I cut into the bottom tier of the cake during the reception, I immediately knew something was not right. Instead of the slice holding together as a moist piece of cake should, it was very crumbly. And upon tasting it, we both realized the worse: this cake was very dry! I am not sure about the other layers nor the quality of the groom's cake. The bottom layer was the largest layer so I know that it was consumed by a large number of guests. I was a bit embarrassed as I had discussed the cake with a couple of my guests prior to the wedding and told them how good it was. However, I must say that this did not come close to ruining my big day. What bothered me the most was the lack of any type of concern or sympathy from her husband when I gave him feedback on the cake. When we returned the cake base for our $50 deposit, he asked how everything was. I told him that the cake looked great but it was a bit dry. No response. Not even a "I'm sorry it wasn't to your liking". And then..though I paid them in a timely manner, I was very surprised to hear that I would not be getting my deposit back until later the following week. He also would not provide me with a copy of the paper that showed that we returned the base. Instead, as a cya, on a separate sheet of paper, I wrote that we returned the base on x date and that the deposit would be mailed by the end of the following week. I then had him sign it. It is not yet the end of the week but I already have concerns about getting our deposit back especially based upon a previous review. All said, due to the dryness of the cake, I cannot recommend this company to anyone.
Reviewed On 11/26/2013 by Molly D
Jo Ellen Simon's cakes are perhaps some of the most delicious cakes I have ever tasted; this is what stood out to my husband and I, which is why we met with Simply Elegant Cakes to sign her on to do our cake for our wedding on November 9, 2013....
Before you sign the contract, Jo Ellen is a perfectly pleasant and professional woman to work with. After you sign it, however, even the simplest request is met with a price elevation and outright complaining and criticism. This woman added so much stress and anxiety onto my plate that I found myself greatly regretting agreeing to have her do the cake. I do not recommend, at all.
Reviewed On 6/27/2012 by Dani M
When I intially met JoEllen I was extremely excited for my cake. We came up with great ideas and she seemed eager to work with me. However, the day of my wedding when I saw my cake I burst into tears. She did not do any of the designs we had...
discussed and she did not do the one thing that I wanted which brought my whole wedding together. I had met with her twice before the wedding to make sure we were on the same page and I was still SEVERELY disappointed in the cake on my wedding day. I would not recommend that experience for anyone.
Reviewed On 11/26/2010 by Ashley P
I was very excited to work with JoEllen from Simply Elegant. She does amazing work and was easy to work with. We met twice with her, once for the initial consulation and then once to finalize plans 2 weeks before the wedding. My plans from t...
he first meeting to the second meeting changed, and while she was willing to work with my changes, come wedding day the cake was not what I had asked for -- the piping on the cake was supposed to be in brown to stand out from the ivory icing - but she decorated the whole cake in ivory - including the piping, however the cake tasted good. We are still in the process of getting our deposit check back from her -- it has been almost a month since the wedding, and we have emailed and called - and the check still hasn't been returned.
Reviewed On 9/14/2010 by September K
Great costumer service, she has many displays and pictures in her shop to help you decide what you want. Her cakes turn out beautiful. Cake is made with real butter and cream and is very rich. It was a bit dry tasting.