If I could leave "0", I would. Ditto to everything below about taking money and not producing the product - after prepaying for 3 albums. We finally were able to track down the company working on albums and privately pay for the album (they sai...d they have MANY albums for weddings but Frank hasn't paid them - called Classic Album and they were wonderful to work with). But I am out additional money for that. I waited this long to write a review because I wanted to make sure I had my product in-hand!
I truthfully wasn't even so happy with the photographs, but at least I have those memories (others applaud Frank's work, I found him kind of annoying on the wedding day and lack of attention to detail - e.g., my dress wasn't laid out right in photos, etc.). Frank left me with poor memories of my wedding day due to his actions.
I think since my wedding in 2014 he has rebranded under other names, including Mitzvah Pros. Be on the lookout.
I never take time to leave a review, usually good or bad, But this is a unique situation that created many years of distress in my life. It was clearly repeated behavior based on MANY reviews on the internet. I hope Frank learns a lesson.