The Good: Gulf Beach Wedding's website and user friendliness was among the best out there. The absolute BEST part of our entire ceremony was our photographer. Damian with P.L. Carrillo Photography was simply outstanding! Despite the cold and wi...nds, he took charge and captured our special day beautifully.
The Bad: The weather sucked. It was "freezing to FL" cold and windy. Was this anyone's fault, absolutely not! Our tenacious spirit to move forward with our ceremony didn't seem to sit well with the staff at Gulf Beach Weddings, as they attempted to get us to change the date several times. We had plans to be in the area, along with several out-of-town guests, for only the weekend and our pastor's flight left the next morning. Taylor informed us that due to the winds, we would not be able to have the arch and we were okay with that. We showed up to our site on-time, to find 10 chairs, a few green sprigs and starfish and a raked aisle. We were supposed to have a sand table and upgraded lanterns, none which were at the site. I asked the GBW guy where everything was and he informed me that they had not even brought them to the site.
At the ceremony, we asked the GBW guy when the music would begin, as we were at the start time of our ceremony. He asked "you had music?" I told him that we had chosen a couple of specific songs. He told us he had only received our info a couple of hours prior to our ceremony and the song list was not given to him. I told him that we needed something, to which he handed me his cell phone and told me to pick a song. He then rushed to set up the speaker, as our ceremony time had already been breached and our poor guests were waiting, in the cold winds off the beach. We had zero direction from him after that. Bless Damian's heart, I think he realized this and stepped in to direct us on what to do. From there, no other communication from the GBW guy, just a quick clean-up of about 10 minutes and gone.
The UGLY: After we returned home, we had several emails requesting we review GBW. We don't like to write anything in haste, and there were some things that needed to be addressed. Taylor wasn't onsite, so he wasn't privy to everything that went awry. Taylor responded back that he would get to the bottom of it. He did call back, with no clear explanation as to why everything went down the way it did. We tried to clear the air and come to some resolution. At minimum we were hoping to get the $75 for the lanterns reimbursed back to us because they didn't bring them. We told Taylor right from the beginning that the arch not being there was not their fault and we were OKAY not having it. Everything else was 100% GBW's staff dropping the ball. When Taylor emailed back he said, "This is unacceptable, I know the weather (wind) played a factor in this however, your dissatisfaction is our greatest concern." HERE IS THE ABSOLUTE WORST PART: Gulf Beach Weddings did agree to a small refund. A few days later, we received an email which contained a CONTRACT that we had to adhere by. In exchange for a small refund we were not to post any reviews about GBW (good or bad) from us OR OUR GUESTS or we would be SUED FOR $10,000! They blackmailed us and all of our guests in lieu of customer service. Sad reality, we were at peace with them attempting to make it right, when in the end they pushed themselves off the cliff. We decided that the small refund wasn't worth not being able to share our story and the truth about this company.