There is so much, I don't know where to start. When first signing the contract it didn't specify the turn around on the video. I contacted him about that and he said 2 weeks. Before the wedding Patrick was supposed to send me a questionnaire an...d the sample packages and never did. I had to reach out to him and still never got what I was supposed to. He has no idea how to run a buinsess and reach out to his clients. He had no problem taking the money though. The contract stated up to 10 hours and he didnt stay that long at my wedding. He left when the photographer did, which was a different contract. He missed out on the official cake cutting and other things. 3 weeks after wedding I never received anything so reached out to him, I then got a trailer a few days later. He said 2 more weeks and you will have your video. A month passed and I reached again. It was another response of a few more weeks I promise. More weeks passed and it was I've been so busy. After over 5 months and me threatening to go to bbb he finally gave me a video. He said if I wasn't totally satisfied I could be refunded. I wasnt and asked for a refund via venmo and didnt get one. He said I would get my raw footage (said so in contract). I still haven't. He does not reach out at all unless you reach to him. Terrible customer service, terrible people person. I have text him 2 more times regarding my raw footage. He said 2 weeks ago it was mailed out. If that was true I would have received it by now. Reached out again a few days ago asking the day it was mailed out and his response was I'll check tracking info when I'm home. He never got back to me. My wedding was over 6 months ago I still haven't gotten my raw footage. I am so unhappy that I choose to go with him.
