Over promised and Under delivered.
Taun Henderson Photography was recommended to me. I read reviews and saw the work, even met at the studio before hand...and was pleased with what I saw, but unfortunately, I spend over $2,500 and did not rec...eived the quality I saw before hiring him. the quality was so poor that it made me doubt he did the work I saw in his studio!
This is a husband and wife team and in the beginning they were really nice when trying to win my business but after the money was paid, their friendliness and customer service went out the window. They have all of the bells and whistles, and claim to want to be your friend, but the business side of their company lacks professionalism and character.
They photographed my wedding May 2016 and they closed my account March 2017...10 months later. I have been crying for an entire year because my photos were so poorly shot. There was no clear shot of my entrance, my dress hanging photo was frumpy, the formals were awful, they didn't get the flower girl, and they missed so many "moments". You can't even tell where we got married because they didn't take any photos of the venue!!! Taun had full reign of the stage yet he stood in the same spot the entire time. They gave me 29 photos of my entrance with the grooms shoulder in majority of the shot...with me (the bride) in the bottom left corner, and they called it art.
After the event, they missed every deadline possible. I was supposed to have my pictures within 8 weeks and what was given to me was a rush job. There were so many photos missing. To this day, I still don't have any pictures of the venue- Ashton Gardens, the marble lobby, the flower girl, the 2 soloist and pianist that performed, the grooms reaction to my entrance, the head table at the reception and so..so.. many more.
I was supposed to have a consultation when the photos were ready, yet they decided to mail my photos instead of having the preview meeting as I was previously told. So upon receipt of the pics, I realized that so many were missing, I reached out to discuss...and they acted as though I was bothering them. "We sent your photos...what do you want!". Then when they realized that they sent me a rushed job, without edits and missed a few folders, they apologized, and promised to get to it quickly, then a few more months went by!
Once they finished editing, they uploaded them to the website and expected me to download them to my computer, but I paid for them to be on a disk! My computer did not have space for such a load. I let them know this and they would not budge. I even offered to return the disk they originally sent so they could add the photos, they agreed, I send the disk Fedex, delivery was confirmed, but they claimed they never received it then said I needed to pay $250 to replace a disk (this is the same disk, that I returned so they could send me the photos that they missed!) it was so absurd.
More months passed and They finally reluctantly agreed to copy all of the photos to a new disk and send my canvas. My husband retrieved all of the items in March 2017- Ten (10) months after we got married. I couldn't bring myself to even look again. I was so distraught at how they botched the wedding pictures. I decided to wait and look on our anniversary....and ended up crying even more....because after all of that. Pictures are still missing!
I had a horrible experience. I don't think this has been their track record...but this happened to me :(