Upon booking The Coffee Creek Estate, my husband and I felt we could not have picked a better venue. We loved that open outdoor/indoor concept, that our guests would not be confined to four walls, and also an added plus that we could include ou...
r fur baby in our big day. We booked this venue 18 months before we got married, so we had plenty of time to plan and make decisions. Nick was great in the planning process until the actual day of the wedding, and we were truly disappointed.
Once myself and my girls got to the venue, Nick was no where to be found, and we could not reach him by phone until we were at the estate for almost an hour. The barn, in which we were promised cocktail hour would be held in, was trashed. Some of my centerpieces were "misplaced", which were soon found by a very helpful server, the first floor of the Estate we were promised to get ready in were filled with tables and chairs, that we had to move out so that we could have a space to actually change into, and the hedges of the aisle that we were to walk down, were not trimmed and we had to duck through the aisle to get through.
Luckily for me, my bridesmaids and aunts were on it and everything was taken care of because of their dedication and hard work, but Nick was less than helpful. While all of this was happening, he decided to give a TOUR to a different potential future couple, instead of focusing on what was not prepared for us.
Our late night pizza that we paid $5 a person for that we were promised in our contract would be made in their stone oven, was instead ordered from Capps pizza and set out for our guests. The boxes that I had saved for our centerpieces to travel with were thrown away, we had 18 gold trays for our donuts, that we received 7 back, we had left over donuts that we never saw after the reception, our personalized diet coke bottles we had made and were sitting by our things in the reception hall were thrown away and at the end of the night when we went to retrieve the rest of the case of champagne, which held 7 bottles of champagne from Napa Valley, we weren't helped once to look for it.
We were promised 2 bartenders, and we had one, who was so rude to our guests and the line for the bar was incredibly long. When my husband requested additional help for this bartender, we were told that is all we have and no one, not even the owners, came out to help or see what was wrong. It seemed he was more concerned with his restaurant, which was open during our wedding, than his couple who spent a lot to have their wedding there.
He never once checked on us throughout the wedding to make sure things were going smooth and see if there was anything he could do for us, and he never once apologized for the stress that he caused us. We are happy we chose The Estate on Coffee Creek for our wedding because the grounds are truly beautiful and everything we wanted in a venue, but we were honestly disappointed by the lack of care the day of our wedding.