This places works with our venue so we ended up working with them for our wedding. This is the experience I had with them:
The day of my cake tasting (two months before my wedding) my parents and I told Tina's Original Cakes that we wanted a ca...
ke similar in size to the cake on the display (picture attached, the big one). They told me that my package included with the venue did not include that size, but that they were going to add cardboard to the cake to make it look bigger. They said they did that all the time, and that it was not a problem. We said awesome, that works.
So fast forward to TWO DAYS before my wedding, and they send me an IM (they don't even call me) telling me that the "owner had not approved the cardboard upgrade, and that what they told me the day of my cake tasting was incorrect. That if I wanted a bigger cake, I had to pay for the upgrade." I told them they had to honor what they said since it was in the contract, and they weren't giving me any notice to find another vendor for my dream cake. However, they refused to honor the "cardboard upgrade". After speaking back and forth for a while, they said that they could do the height "2 inches less" than what I had requested, but they failed to mention that it would be 2 inches less for EACH TIER, not in total. I also paid an additional $50 to not have the top tier with any cardboard (they said they would put cardboard to make the cake look bigger, but the cake didn't look bigger to me at ALL (picture of my wedding cake attached, the smaller cake). It also looks slanted and it tasted dry.
And when we compromised on the "2 inches less" they sent me a picture of what the height of my cake would look like, but my wedding cake did not look like that at all (picture attached, cake with IM conversation).
The day after my wedding, I told them I wanted a refund and that I wasn't happy, but again, they also refused to work with me.
Hence I just wanted to let everyone know (especially brides) that this place does not care one hoot about customer service and they won't honor what they promise. The owner also refused to call me when THEY were the one that royally messed up here. They added additional stress that I did not need so close to my wedding day. And the cake of my dreams turned out to be something completely different than what I had in mind.
Luckily every single thing on my wedding was incredible and all vendors were amazing except for this bad experience.
If I could give 0 stars I would!