We took two expensive specialty shirts in to Dan Ryan's to be tailored and they tailored the sleeves too short. We have been promised reimbursement several times by Dan Sr. but have never received it. We were even told the check would be put in...
to the mail, it never was. We have followed up with them multiple times over multiple months, and each time we call they act like they have no idea what we’re talking about. It’s been extremely frustrating.
When they do a good job, Dan Ryan’s is great. But if they mess up, especially on a product not purchased in their store, the service is sub-standard. We moved out of the area and feel they don’t care about the damage they did to our items because we are no longer local, even though we had been repeat customers for over a year prior to our move.
There are other good men's stores in Virginia Beach, I would recommend looking at those before Dan Ryan's. If you do go to Dan Ryan's do not have them tailor anything you didn't purchase from them. They will not reimburse you the cost of the tailoring OR the cost of the item they ruined, for something purchased elsewhere.