My daughter booked this photographer for her wedding based on her commitment to personalized service that she stressed and is reiterated on her website. Other than the rating, I will keep opinions and emotions out and just describe what occurre...d.
Johanna stated she knows the wedding venue well and needed 50% down to assure she would be available for the wedding date 14 months later. My daughter was sold and we booked her. 1.5 weeks before the event, Johanna advised my daughter that full payment was due. We paid in full. On Tuesday before the Saturday wedding, Johanna emailed my daughter to say she wouldn’t be able to be at the wedding citing an injury and said someone else would do it. My daughter responded to the email that she was disappointed but was hoping everything would work out fine. On Thursday before the Saturday wedding Johanna emailed my daughter and the new photographer with a “here is each other’s contact info, feel free to connect with each other” email. My daughter called her Thursday morning and the replacement photographer called her back Thursday night. My daughter referred to the change as a “curveball” and the replacement (Courtni) said it wasn’t a curveball at all since their photography styles were very similar. On the day of the event, we met the photographer. She was very rigid with the timeline that had been established with Johanna so we didn’t get final pictures of bride and groom mothers since she was due at the venue at that time per the timeline. Nobody was at the venue at that time but the timeline had her there at a certain time so she was there at that time.
Courtni I did not perceive as the warm and cuddly type but she worked very hard and we were pleased with the end result of the photos. The venue coordinators stated similar impressions. So the final product pleased us and I found that to be lucky since we hired Johanna for reasons that weren’t realized and met our actual photographer the day of the event despite hiring 14 months earlier.
If what I described meets your needs, you should consider this vendor. If any of this would not meet your expectations then you should stay away because it was made clear that this is how they do things.