The Madison Concourse Hotel & Governor's Club

e main reasons that I ended up going with the Concourse. With the all-inclusive packages, I knew how much things would be ahead of time (instead of getting a bar tab the next day). Special prices for guests under age 21 and for vendors were fair, and well laid out. As a well-organized person, I still found wedding planning to be daunting. Working with Julie and then Kylie at the Concourse for my wedding helped to take a lot of stress off of my shoulders. So many things were included that helped to keep us on budget, and to lower our stress - even things we didn't consider, like dessert platters! The day of our wedding, everything went perfectly. All of the servers, bartenders, and other hotel staff were so kind and helpful to me and to all of my guests. Kylie was on site to make sure that everything went smoothly, and it did! Our wedding ended up having about 90 guests, and the rooms that we used for the ceremony and for the reception were the perfect size. The food was amazing, and we're still getting compliments about everything.

ponsive to all of our questions. We ended up choosing the Concourse for several reasons, but one of the big ones was how experienced the staff are here and how seamless they made the initial process. That level of service carried through the year! Any time we had any questions, they were there with answers so quickly. There is a coordinator there on site during the wedding, which really removes all worries! I wasn't worried about any of our setup because I knew it was in great hands. The hotel is in the perfect location for a downtown wedding, everything was walkable. It's a great spot for a wedding with a number of out of town guests (as ours was) - there is an airport shuttle and it's easy for out of towners to get to experience Madison without needing transportation. Highly recommend the Concourse for a wedding (or any big event)!

d make our wedding weekend a dream while keeping all safety precautions at top of mind. She was creative with our options for the weekend and was very responsive to any questions that we had throughout the process. Julie and the rest of the Concourse staff were extremely welcoming and accommodating throughout the weekend. We rented a guest parlor that included a bathroom, sitting area, and kitchnette. It was very spacious and was a great place for us and our family to hang out throughout the weekend. We also had their catering and it was delicious!

ime and appreciated the location and the option of the Governor's Club. Many rooms have a great view of the Capitol. I will say I didn't feel exceptionally welcome or appreciated though. We brought a TON of business and I felt like we really had to dig for information. One big frustration we had was in the shuttle. We asked if a shuttle was available to get our guests to our wedding at Olin Park and then back downtown after. We paid to get various shuttle services for the wedding party and later for the guests and it was never brought to our attention that there was a free shuttle available, which would have definitely fit our needs. We also discovered some sort of miscommunication when we heard that our guests were being told there were no rooms available even though our block was reserved and not full. This is not the most economical hotel to have a wedding block at and I guess I would have expected a bit more when doing business with them but overall, it was a fine experience.

ons throughout the year+ of planning, was able to accommodate scheduling tastings and meetings months in advance and over holidays when my husband and I were in town. She was absolutely gracious about letting us use a slightly larger space at no cost to accommodate our larger entertainment setup and dealing with our ever present block issues (issues on our end, not on the part of the hotel). Every last minute change was considered no problem and handled with ease. The wedding weekend was perfect. My husband and I had strawberries and champagne waiting in out room the night we checked in. I had a complimentary conference room and champagne so that everyone could get hair/makeup done together comfortably (not cramped into one of our rooms upstairs) and relaxed. Furthermore Chastity setup up ALL of our decorations and coordinated with all of the vendors on the day so that we had no worries the entire day. And the spaces looked beautiful and we received absolute raves about the amazing food. I honestly cannot image any other vendor being easier or more enjoyable to work with on such a big day.

ithout a hitch! Our ballroom had the perfect amount of space for our guest count and the location is unbeatable downtown in the heart of Madison! Overall value of what's included in the venue and it's experience hosting weddings is well worth the price and peace of mind!

otel the weekend of our wedding in one of the Governor's Club Suites. They were flexible with an early check in time and the check in/out process was smooth. The rooms were clean and spacious and the swimming pool/hot tub was a hit with our families who were staying there. The Madison Concourse also has a restaurant, serving breakfast, lunch, and dinner, which was great for guests. We would definitely recommend the Madison Concourse Hotel to couples looking for a place to stay for their wedding night or for wedding room blocks!

rom the bellmen to the managers (thank you Shawn & Joe) & Chastity (wedding coordinator) were friendly and helpful to the max. Chastity was our lifeline as she guided us in the planning & day of event. Chastity was thorough and thoughtful. She was great in helping us overcome the challenge of planning from 2 other cities. Her suggestions were most welcome and reflected her widespread experience. Emails and phone calls were promptly responded to. The food during all aspects of reception and breakfast was great. Everyone loved their meals. The set up of the room was lovely. Someone was attentive to our needs from 8am to 2 am on the day. All our guests were complimentary of their accommodations and treatment by all the staff. Locale was great with easy access for visitors to get to capital square and university. Friendly hotel shuttles eased transportation. Thanks, Chastity & company for giving us beautiful memories!!

LOVED Madison. I was feeling a bit nervous about the organization of our event when the original coordinator we were assigned left. We were assigned a new coordinator, Chastity, and the transition was seamless. Chastity was very professional, and even managed to keep a smile on her face as my mother and I bickered back and forth over the details of the big day. When the weekend of the wedding arrived, we dropped off decorations and left the rest to The Concourse. They decorated everything beautifully, and it was nice to not have the added stress of doing the set-up ourselves. We received many compliments on the food throughout the evening. We had a variety of hors d'oeuvres, steak and chicken for our entrees, and late night pizza. Wedding food can sometimes be a bit lackluster, but our guests seemed pleased with the offerings. I would recommend The Madison Concourse Hotel to anybody. We truly had the best night of our lives!

nd I would certainly recommend them.

my wedding, they would not let me add rooms. Second, setting up simple breakfast vouchers for my guests the Sunday after my wedding was a nightmare. The hotel insisted that I rent a separate room and pre-pay for a separate breakfast for my guests (at a higher per-person rate than the restaurant breakfast) through catering. Only after I personally dropped into unannounced and spoke with the restaurant manager did they agree to do breakfast vouchers for my guests. Third, I was under the impression that a lounge-type room had been reserved for my use when it turned out it hadn't, and by the time the confusion was cleared up there were none available. I will say that the bridal coordinator changed during the time I was dealing with the hotel, so that may explain some of the confusion. Once we arrived though, the experience was great. Staff went out of their way to make sure me and my guests were taken care of, and it a very nice hotel (with very comfortable beds). They also did a great job handing out my guest bags. One note of caution: during wedding season, Sunday morning check out is a zoo!

accommodating venue that we saw. We had estimated that we would have around 250 guests with many of them travelling out of town, so having the reception at a hotel where our guests could stay made the most sense to us. Once we signed the contract and booked the date, we were assigned to a Sales/Catering Manager who was our coordinator. Unfortunately, our original coordinator (who we loved!) left for another position about 6 months before our wedding, but our new coordinator, Julianne, was quick to jump in and was flawless in her help! The communication back and forth regarding all of the minute details was exceptional and I felt completely at ease going into the wedding day, knowing our day was in great hands. The wedding day itself was wonderful (of course!) but Julianne and The Concourse staff made sure everything was as we asked. Our guests loved the room (Madison/Wisconsin ballroom) and had rave reviews about the hotel! Excellent venue and hotel!

ly nice with tall ceilings! You and your guest can also have the convenience of returning to your hotel room right after the reception. Sarah Sherman and her team seemed to ALWAYS be available to me whenever I needed her.

ke you feel special. What really stood out to us about the Concourse that made them so different from other venues is they made us feel welcomed and that they truly appreciated our business. We saw some other venues on the Capitol Square and they treated us as if they were doing us a favor and "allowing" us to give them our business. This was not the case at the Concourse. On Multiple occasions Sarah Sherman and the staff at The Concourse went out of their way to make us feel appreciated and special. Sarah made the actual planning process about as painless as it could be. We had 3 or 4 face to face meetings where all of our options and choices were communicated to us very clearly and thoroughly. We felt very organized and comfortable after each meeting. Not to mention the service on the Governor's level which was also fantastic. Complimentary food and drinks is never a bad idea. The location is amazing for guests too. We had about a 2 hour wait in between the ceremony and cocktail hour and guests were able to fill that time by hanging out on State St and enjoying what it has to offer. If you're looking to have your reception in downtown Madison, your best best really is this place.

amazing job. She reminded me of when checks were due and final numbers were due. She also was great about returning emails and answering questions. The night itself was truly amazing. The concourse did a great job with providing bar service and the food was very good. They set up everything I asked them to wonderfully. Overall, this was a great location and set up for the cost!

ee were quick to respond and incredibly helpful to keep me organized. They have lots of different options to personalize your night, and although I went with the bare minimum (budget!!), it was still a beautiful venue. At the end of the evening, they had a couple slices of cake, a small bottle of wine, and some sandwich fixings, which was such a lovely touch (not to mention your room the night-of is included). I had quite a lot of guests coming in from out of town and there was quite a lot of nervousness for me surrounding the number of rooms I could initially get put onto the room block. In the end quite a lot of guests were able to stay, but the hotel was unable to add enough rooms prior to the cut-off for the block rate. Please stay in close communication with your planner on this issue! Otherwise, the Concourse was a very comfortable and elegant place to stay and to have our special night.

from the first consult and up through the wedding day. We were able to state our preferences and our budget and know we could trust her in managing those. She was very efficient in emails and answering questions during the months before the big day. Jackie helped coordinate a few snafus on the wedding day and all of the staff at The Concourse was great at checking in with us. We couldn't have asked for more on our wedding day and The Concourse helped us host a great ceremony and reception in one location.

e to them with questions/concerns throughout the night to make sure everything was perfect for us. We appreciated that they set aside a room designated for the wedding party to relax in and enjoy appetizers and champagne prior to entering the reception hall. The only downfall was that a staff member was caught placing all loose envelopes from gifts into the gift-card box. This made it very difficult for us to determine who gave us which gift. But all in all, we had a great night and everything went smoothly.

igure out our vision for our reception down to the very last detail. Very impressed with their service and we are still hearing our guests talk about how wonderful the food was. Multiple times I have heard that it was the best wedding food they have ever had!

ent and the venue was perfect. I got so many compliments from family and friends.

e staff there specifically assigned to help you with your event and that ensures that you get what you want. The service and food was excellent. I would highly recommend going with the Concourse.

t the location or the convinence of having a hotel right at your recpetion so guests do not have to drive. I would recommend the concourse to anyone.