BHLDN - Philadelphia

ents and try a bunch of dresses. I knew exactly what I wanted and when I saw the dress on the website, it was love at first sight. No regrets! I had so many compliments and I felt both elegant and comfortable in it. It moves beautifully and I danced in it all night.

ng fee. They claimed there was a stain on the gown, which was absolutely untrue.

rt to buy or try on anything we didn't want. We were thrilled with the bridesmaids' dresses; they were absolutely beautiful. Unfortunately, we then left BHLDN and looked at wedding dresses in various salons in three states. After much searching and anguish, we returned to BHLDN's Philadelphia store and purchased a beautiful dress for an extremely reasonable price. Only minor alterations were required; our local seamstress did them for $100, which was fortunate, because by then we did not really have time to order a dress from a traditional salon. After participating in this whole shopping experience, I would say that most salons are stuck in the past. The majority of wedding dresses in this country take too long to order, cost far too much, and charge ridiculous prices for alterations. Since BHLDN operates as a retail store, you can order your dress and have it sent to you at your house in just a couple of days. You then have 30 days to return the dress for full credit. The same policy applies to their other dresses for weddings. NO ONE ELSE DOES THAT. Why not? Weddings have changed in the past 30 years. Bridal salons need to change with them. Go to BHLDN--you will be very happy you did!!! They are a WONDERFUL company that truly understands customer service!

ng perfect on our wedding day!

er expected to love but bought that day. I paid $210 for a sleek, elegant, simple wedding dress. My earrings came from their online store in a timely manner and looked beautiful on my wedding day.

e situation, first we were told we would not be able to return the original dresses, with tags attached and never worn, despite the fact they did not fit and we wanted to exchange. We were then told no one was able to help us but we could pick out stuff ourselves and they could maybe give us a fitting room (despite the fact we needed help with sizing, color, etc). Once we found dresses to try on ourselves, 3 of us were crammed into one of the BHLDN fitting rooms even though there were multiple other fitting rooms open, however, those were for Anthropologie customers and not BHLDN customers. The dresses themselves are ill-fitting and the sizing is all over the place. No one would help us take measurements or talk about sizing, and they carry very few sizes in stores so we had no idea what to do. Overall, it was a horrible experience. I'm engaged myself and was planning to buy my bridesmaid dresses, and potentially wedding gown, at BHLDN but now I definitely will not after the service.

ntive (but not at all pushy). They even recommend local options for alterations when you make a purchase.

itially pulled.

e me incredibly comfortable and took account of everything I said to help narrow down selections until I found my dream dress. I will 10/10 recommend this location to friends and family for anything wedding related!

and it was perfect. I am very thankful to Beth for getting me started on my bridal journey, and I would definitely recommend BHLDN for affordable and uniquely beautiful bridal gowns!

water. The atmosphere is gorgeous and inviting. We were immediately offered water (no champagne but we'd come straight from a wine bar so we probably didn't need it). Tierney was my consultant and she was wonderful! She was so knowledgeable and friendly. I was pretty nervous about trying on dresses but she made me feel comfortable immediately. My grandmother can be critical but Tierney handled her comments in stride. I'm pretty sure my appointment went way over the allotted time but I never felt rushed, even when we put my mother on facetime. I bought my dress here and will probably order the belt she showed me at some point. I'm also so excited to get my dress within a week, rather than waiting 6 months like a traditional bridal shop. If you're looking for a larger variety or super traditional dress this may not be the place for you but I highly recommend the experience.

ptured my eye with the delicate lace detail on the bodice, the pale pink sash around the waste, and the full tulle skirt. I went to the Phildelphia location and everyone there was kind and helpful. Both stylists who worked with me were down to earth and made the process of trying on gowns, viels, and jewelery easy and fun. I was nervous and not sure what to expect, but I loved the experience. I tried on about 7 other dresses, but decided to go with my gut and did not regret it. The dress fit beautifully with only slight alerations needed. I recieved so many compliments on the dress, it really helped make my wedding day even more magical. I love BHDLN's unique styles and beautiful wedding shop. I hightly recommend!!!

tes "Gowns not returned in original condition may be refused or subject to a $75 restocking fee." As I had the dress out of the box for a total of 2 minutes, I had no clue how it could have not been returned in its original condition. I spoke with customer service, who told me that EVERY gown was subject to a restocking fee. Gee, that would have been nice to have explicitly stated in their policies. I was considering using them for bridesmaid dresses, but not after this.

rk up to it, in case I was wrong about silhouette. Samantha was AMAZING. She helped me articulate what I did or didn't like about each dress I tried, and was never pushy. It turns out my gut was right--the dress I had been drooling over for months was absolutely perfect, and I purchased it that day. There was never any pressure to buy, no upselling, and I left with a huge smile on my face and a very happy entourage as well. Good to note--there were 2 other brides in appointments at the same time as mine. One had 1 or 2 girls with her, I had 3 people with me, and another group must have had 8-10 people--but I never even noticed them, barely even heard them chatting. BHLDN does an amazing job making the experience pleasant, comfortable, and fun, and makes their brides feel like the most important girl in the room!

ion to try on gowns. If you are looking for the Kleinfeld service experience, but with price points that are more reasonable, BHLDN Rittenhouse is the place for you. A dedicated consultant will spend 1 1/2 hours with you. They will get a feel for what you are looking for and make recommendations. The salon is small, but well laid out and each bride is separated, so you feel like you're the only act in town. They have a seating area for your entourage. My dress was absolutely gorgeous. It probably looked like to cost twice what I spent on it. The detail work was great. The only drawback was that they do not have a dedicated alternations team. They recommend 2 local vendors, those vendors have experience with their gowns, but I was not thrilled with my experience with the alterations vendor. My bustle did not hold up for my wedding and I wound up carrying around my train most of the night. My recommendations to BHLDN would be to open a regional alterations shop, even if it isn't in the Rittenhouse location. A lot of brides also order gowns from you online, so you could probably capture the revenue from your storefront customers AND the online shoppers that are currently taking your dresses to other vendors. It is important that alternations professionals work frequently with the same gowns, it makes them better at what they do.

and I even loved her at the end when she was cheering and jumping for joy with us as we celebrated that I chose my dress. She even showed up again near the doors as we were leaving still cheering us on haha. All of the gowns were beautiful. I didn’t have a bad experience like others have mentioned where the dresses were dirty. I thought everything was clean and well kept at this salon and the dressing area was super cute too.

r dresses that fit my style. I ended up picking the first dress I tried on, the Aurora Gown. I could not have asked for a more perfect experience. To make matters even more awesome, once I bought my dress from BHLDN, I reached out to their stylist team to help match perfect BHLDN bridesmaid dresses, mother of the bride dresses, shoes, and accessories. Caroline was such a sweetheart and responded promptly to all of my questions and also shared pictures of BHLDN brides that had also picked the Aurora Gown to help me picture color schemes on my big day. She made the complimenting dress and accessory picking experience completely seamless. Top notch customer service. Thank you, BHLDN dream team!

every gown I tried on. thank you ladies

as in a basement on brick. This appointment was so uncomfortable the girl was horrible clearly she was just a revaluation Anthropologie sales associate told to go to this section that day. The material of the dresses were horrible as well and the best part is they ship in 5 days? Do not go here have a real bridal experience!not helpful at all and was clearly just

fire scene while on duty. Between the hospital, doctors' visits and caring for him, I just wasn't able to get it in the mail. Even after explaining the extenuating circumstances and returning the dress unworn and unaltered, the company is unwilling to bend on their strict return policy. No response to any messages to appeal this. They couldn't care less about their customers. Thank so much, BHLDN, for your lack of compassion. You've made an extremely trying situation for my family even more difficult.

the shop to my cousin- and she got her wedding dress from here, too!

e are absolutely terrible. The bottoms were nearly gray from how many women had tried them on and I really did not like that. Another thing to be aware of is the fact that some of the merchandise in the store does not always match what is available online. I did not buy my dress here in the end.

an not wait to wear it on my wedding day!

ve. I never once felt overwhelmed or doubtful that I would find a dress. I ended up choosing a different dress than the one I liked in photographs and I am totally in love with it. I cannot even compare how much more comfortable I was here than at other salons I've been to (as a bride and/or as a bridesmaid). It was the perfect experience for finding the perfect dress.

kling wine! Although I did not buy my dress here, I would highly recommend BHLDN to anyone. Just make sure you confirm your appointment--we almost got kicked out of our spot and there were others who arrived who had been removed from their slot because they didn't confirm.