I just had my wedding there on Saturday 9/8/18..and I would like to take a few minutes to reflect on my experience at the Gordon lodge.
My husband and I came across this venue online a year ago and immediately fell in love with it after visit...ing in September of 2017. We did a short walk through with Cayla (one of their wedding coordinators) and after seeing 3 other places... we knew the boat house was perfect for our intimate wedding. Cayla was seriously the sweetest and so accommodating! She got us booked, and was constantly emailing me with updates, answering all my questions and took time in May for me to visit again with my sister. Shortly after my visit though, Cayla messaged me explaining that she was leaving the lodge and that Amy would be taking over. She told me that Amy would be given all the information and that we were in great hands. I was upset, but I had also read great reviews about Amy online..
After Amy took over, I hardly got any emails.. and I found myself having to email with lots of questions... I never really felt updated.. and even just 2 days before the wedding... I felt like I had no idea what was going on. I was told that my sister and I would be setting up the boat house with our decorations.. then Wednesday I was told that Amy would do it all.. On the Wednesday before my wedding, I was told I couldn't have my rehearsal at 6pm Friday, even though that time had been agreed upon months before and was in writing... I wasn't given a new time for rehearsal until Thursday when I finally met with Amy. Upon meeting Amy, she never introduced herself or shook anyone's hands... she was all business, very impersonal. I assumed the rehearsal was going to be the only problem we ran in to... but then there were several other mess ups. The chairs at the wedding ceremony were suppose to be set up in an orchestra pattern (they were set up straight and not in a rounded pattern) , my cake topper was never put on my cake (it was never left out for the decorator), the beers that were picked specifically for the wedding.. weren't in the bar, my guests weren't told that we had the rail package for free (so they were charged during the free 3 hour open bar), I was told that golf carts were going to be used during the wedding to take me, my wedding party, and guests for photos, the ceremony, etc. (instead my sister had to go get her car to take us for photos, also the guests that happened to be picked up in the golf carts..were taken to the other wedding...so several people missed my ceremony), they never set up a sweetheart table for us (even though we had requested that months back...), when waiting for the ceremony, Amy never came to get us.. when my sister went to get Amy.. she was seen helping the other bride in the hallway (even though her wedding ceremony had been done over an hour before... and mine was suppose to start in 5 minutes), then when asked when the ceremony would start.. she rudely told my sister that we had a paper saying when it would start.., and to top it off, there was a drunk man (from the other wedding) that walked behind the bar and stole wine from the bar, then came back several times (security never picked him up..even though we complained 3 times)...then he walked out on the dock.. we thought he was going to drown. The waitress kept talking to the drunk man like she knew him... and then when security finally came..he didn't believe us when we pointed out the man...
While I think Amy is probably a great coordinator, I feel like my husband and I were given the short end of the stick when Cayla quit. Clearly the other wedding took president that day.. and we weren't given the full service we were promised.. In all, the lodge was beautiful, but at the same time, we put a great amount of time and money into the wedding... and I feel like we should be compensated for the lack of service. I recently emailed the lodge to complain..but haven't received any response. I'm very disappointed.
Rachelle