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Alterations, Custom Designs
Bridals by Joyce Custom Design Reviews
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Reviewed On 10/26/2022 by Alli W
Joyce altered my wedding dress for my wedding in late summer 2022. I needed minimal alterations and her price was fair for what I needed done. It took her a little longer than her estimated time to complete the work but still had plenty of time...
before the wedding!
Reviewed On 9/09/2020 by Marci P
For all brides looking for a seamstress in the Madison area, go anywhere else but Bridals by Joyce. I brought my wedding dress to Joyce in March of 2020 before the pandemic hit. At that time, she said that she would contact me in April/May to p...
rovide an update on it. Of course, with the state of the world, I figured she would need more time and since I didn’t receive a call in April/May, I waited to call in June to see how things were going with my dress. She said she should have it ready for a fitting in early July. Early July comes around and no contact. I call her in mid-July and she sets an appointment up with me at the end of July for my first fitting. It was not ready. I felt fine about it as there was still plenty of time to get the alterations set. At this time, she says she should have it ready for another fitting in early August. I chose to wait for her to reach out to me this time. It is now early September and I have now allowed an extra month for her to finish her work from late July to be ready for my second fitting. I had to call again to check on status of my dress and she said by mid-September she should have the adjustments ready for another fitting. An hour later though, she calls back and says she can no longer work on my dress. In other words, my seamstress quit on me with a month and a half left before my wedding date. I chose to go to her shop soon after her call to pick up my dress and request my $100 deposit back, which she then says is non-refundable. Although understandable if I had quit on her, however, she had just quit on me and the job was not finished. In fact, she had not made any more adjustments since my first fitting in late July and I feel that she had damaged my property, because she left holes in the fabric but claimed it looked better than what it was before, and then basically stole my money. I expressed my disappointment in person, asked her if she could show me what she had done so far with the dress, and requested my $100 back. She proceeded to tell me that I was rude on the phone, which I wasn’t, and that she does not need to tell me what she had done with the dress, and that I needed to leave or she would call the police. When a person is hired to do and finish a job for a very important occasion in a person’s life, you expect and trust that they will get that job done. She provides ZERO communication, ZERO customer service, ZERO empathy, and deserves ZERO stars. With everything going on in the world and already choosing to cancel our wedding without even our immediate families in attendance, I was hoping that my dress was one thing I could hold onto, but Joyce ripped that from me too. This was really my fault, and she definitely made me feel like it was, as I had a feeling from the start that she was not going to be right. Do yourself a huge favor and take the extra time to look for a 100% better seamstress.