Our experience with Cornerstone Photography was absolutely horrible!!
We had Ingrid as our photographer and even though we met with her and seemed to be on the same page as to the style of pictures we were interested in, the experience was fa...r from what we were hoping for. She called the night before the wedding as we were on our way to the reshearsal dinner to ask where she needed to be and when (which was previously discussed and even put in writing to the people at Cornerstone), and when I didn't have time to talk to her because I was organizing things for the dinner, she became very rude.
The day of the wedding, we started taking pictures early, and roughly 15 minutes before I walked down the aisle her camera broke. Inexplicably, she didn't have a backup camera and didn't have her phone to call anyone. So there I am, in my dress, going through all of my wedding material trying to find Mark (the owner's) phone number, and my bridesmaids were going through their things trying to find a phone for her. She became extremely upset, started swearing and even began to cry at one point. Since she wasn't taking care of the situation and instead throwing a crying fit, a bridesmaid let her use her own personal camera (including the memory card, which wound up having all of the previously taken pictures erased by Ingrid) for the ceremony while my aunt had to rent a camera from a local studio for her to use for the rest of the day. We were shocked that a professional photographer would not bring a backup camera and not even remember to bring a phone to use in case of emergencies. Unfortunately, for the rest of the day she had a very bad attitude and made many unprofessional remarks throughout the day. Very loudly, she made statements such as, "I hate weddings;" "I'm getting bored of taking pictures of your guests;" "I hate people;" and similar statements to us and our guests. We had originally asked for her to take more candid shots than posed shots, and what we recieved were far more posed pictures than cadids, most of which feature us and our freinds looking extremely awkward as a result of the poses she forced everyone into. We also didn't get some pictures with immediate family, despite the fact that we specifically requested them. Needless to say, we can't ever get those moments back. Overall, we were disappointed and when we tried to contact Mark, who we had originally met with, he was impossible to get in touch with. His wife, the co-owner, called me back and basically said that the photographer did her job and took pictures, everything else was essentially our tough luck. Their solution was to offer a small discount on one of their photo albums, which we hadn't planned on buying in the first place. If we were unhappy with the majority of the pictures, why on earth would we order an overpriced (even with a small discount) wedding album from them? Maybe our photographer just had a terrible day but, as they say, "suck it up", it was our wedding day, and we were paying money for her service. I could understand if we had hired an amateur photographer to do the job, but we had not- we hired a professional and we expected that person to act like a professional. The fact that our dissatisfaction carried over into the weeks after the wedding as we dealt with Mark and Laura was almost as bad as dealing with Ingrid. All in all, the group that we initially had very high hopes for fell FAR short of our expectations. Simply put, the job o