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Kelsey Elizabeth Cakes Reviews
4.7 out of 5.0
Reviewed On 10/02/2023 by Megan H
We ordered our cake from Kelsey Elizabeth for our August 2023 wedding and would 10/10 recommend! We were able to try multiple flavors of cake and icings with their convenient tasting box and they were all absolutely delicious. We ended up goin...
g with a vanilla cake with salted caramel buttercream and white frosting on the Alice design two-tier cake. It looked and tasted perfect and the entire ordering and pickup process could not have been easier!
Reviewed On 11/13/2022 by Kaitlin O
Our cake and cupcakes from Kelsey Elizabeth were absolutely delicious. We received so many compliments. The pick up process the morning of the wedding was also seamless.
Reviewed On 11/09/2022 by Bethany S
The best tasting cake you’ll ever have!
I’m pretty sure they got the layering wrong in our cake, but it was so delicious we won’t even care!
Reviewed On 8/26/2022 by Sophie C
Instead of going the traditional cake route, we did a whole dessert bar with a ton of variety from Kelsey Elizabeth Cakes. Our guests RAVED about the desserts. For about 100 people we ordered almost 450 pieces of dessert and there were maybe 5 ...
cookies leftover (which we gladly enjoyed). We live in Cleveland but our wedding was in Cincinnati. We couldn't find any bakeries like it in Cincinnati so we actually had a relative drive the desserts down the day of the wedding. Would 100% recommend!
Reviewed On 7/01/2022 by marie l
incredible wedding cake
Reviewed On 11/09/2021 by Tori M
Kelsey Elizabeth is truly the best bakery in Cleveland! Our wedding cake was so delicious and perfect for our day!
Reviewed On 11/08/2021 by Maura M
Kelsey Elizabeth did a phenomenal job on our wedding cake! I have always loved their cakes and thought of them as being one of the best in the Cleveland area but you never know with larger cakes like wedding cakes. They can sometimes turn out m...
ore dry, etc. This was not the case for us! Our wedding cake was amazing!! Our guests loved it so much that they were asking for seconds. We got two flavors: Vanilla Almond Cake with Buttercream Frosting and Vanilla Cake with Raspberry Buttercream Frosting. HIGHLY HIGHLY recommend!! One downside to using Kelsey Elizabeth for your wedding is that they do not deliver so you need to make sure someone can pick up your cake the day before your wedding and store it properly. This was an inconvenience but not a major problem. Totally worth it for how good their cakes are!
Reviewed On 10/21/2021 by Morgan M
While cake tasting before our wedding, my now husband (who was very picky on what cake we chose), said KEC was "the best cake he's ever had." I couldn't say no to that, so fast forward six months to our wedding. BEST. DECISION. EVER. Our cake w...
as absolutely amazing! We received so many compliments on how delicious it was. The staff at KEC were so accommodating as I changed our order several times due to guest count fluctuations. They do not provide delivery services, however pick up & transport was very easy for us to do. We had so much cake leftover, we ended up freezing it & having some two weeks later. Tasted just as good! Looking forward to having the rest on our year anniversary, but hoping to stop into one of the KEC shops in the meantime.
Reviewed On 9/29/2021 by Jenna I
This shop is amazing! My best friend used them for her wedding for macarons and I knew I had to use them too even though I live two hours away!!! I ordered gorgeous macarons for my bridal shower that they packaged in clear boxes with gold bows ...
and matched the macaron color perfectly to my invitation. Then I ordered minis of: Triple chocolate cupcake, raspberry lemon cupcake, churro macaron, apple pie macaron, cake batter blondie, Reese’s brownie, chocolate chip cookie sandwich, sugar cookie with buttercream frosting for my wedding day. It all went over so well. Melanie the manager at the Avon Lake store was heaven sent. She was so helpful telling me which desserts wouldn't be a good choice for lasting overnight and then all night out for the wedding, telling me proper amounts and just being so sweet and kind. I would use them over and over again. All of my emails and calls were answered promptly. They couldn't have made the process easier or more efficient. All of their pictures of the desserts and the shop are so beautiful on social media. I will take a trip soon to Cleveland just to visit the store!
Reviewed On 9/13/2021 by Jasmine B
I purchased my wedding cake from Kelsey Elizabeth for my June 26, 2021 wedding and it was the most negative experience.
I received a phone call from the shop 10 days before my wedding to tell me the team had just reviewed my order (which was ...
placed in the first week of February) and realized I selected lemon curd as my filling. The request was made that I change the filling flavor for my wedding cake with less than 2 weeks until the day of the wedding.
I was obviously disappointed by both the lack of preparation and willingness to completely inconvenience a bride so close to her wedding. Through conversations with the chef at my venue and the shop, we agreed that the cake would be picked up in separate tiers with extra buttercream to pipe them together when they arrived at the venue. I attempted to call to confirm this information, but no one answers the phone at the shop. I attempted to email but received an out of office that indicated my email would not be responded to for at least 4 days. So I was once again inconvenienced by needing to step away from my workday to drive to the shop and confirm the details.
During my visit in the shop, I asked for the dimensions of the tiers of the cake as requested by the chef. The store manager and baker could not determine the heights of any of the tiers and instead handed me a plastic dowel and said “this is the longest dowel you might need.”
Through the entire wedding cake process, I was willing to look past all of the inconveniences (not being able to reach anyone by phone, waiting days for email responses, having no delivery options available for the cake) because of the quality of the work. However, the cake we received was atrocious. It looked nothing like the Margot cake advertised on the website. There were not clean lines, one of the tiers had clearly broken and been frosted back together, another had a giant bulb coming out of the side, and the frosting was an unappetizing pale yellow color as opposed to clean white.
To make matters worse, we had been gifted a crystal cake topper by a family member, which we were unable to use because everyone was nervous it would completely crush what had already proven to be a poorly baked cake.
I sent this information to the shop and they told me it was my fault. We must not have kept the cake in a cold enough spot. Turns out that is a lie. That does not cause a cake to crack. It also doesn’t cause icing to bulge. That happens when a cake doesn’t have enough time to settle or cool. Instead of taking any responsibility, they once again put it back on the bride.
I’m leaving this review in the hopes that other brides think twice about using KEC. It was my only regret from my wedding and I’ll never step foot in the shop again.
Reviewed On 8/30/2021 by Anita S
Scrumptious, as always! Turned out exactly as I had envisioned!
Reviewed On 10/19/2020 by Hallie M
Tasted SOOO good and was so beautiful!
Reviewed On 11/22/2019 by Hannah F
Our wedding cake was one of the guests favorite parts of the day! People are still talking about how gorgeous and delicious it was!! They were easy to work with and do a phenomenal job!
Reviewed On 5/29/2019 by Hallie S
Our three tier wedding cake was GORGEOUS. They worked with us to put fresh succulents on the cake and it came out just as I imagined. We got the strawberry cake with vanilla buttercream frosting and I had so many people come up to me and tell m...
e how delicious the cake was. Many people asked for leftovers to take home. The cakes were also super reasonably priced! I would definitely recommend Kelsey Elizabeth but the only downside (and ultimately why I gave them a 4 instead of a 5) is that they don't deliver. It was a stressful task, to have to organize someone to pick up the cake and then find a fridge large enough or empty enough to store the cake in until the reception. Other than that, no complaints!
Reviewed On 9/20/2018 by Homa Q
Our wedding cake was beautiful and more importantly, delicious! People are still raving about how delicious. Just know that you have to figure out a way to transport your own cake because they don't deliver -- we got lucky with a very trustwor...
thy friend driving to a faraway location, and had absolutely zero problems.
Reviewed On 9/14/2018 by Brianna M
We got a custom cake made by Kelsey Elizabeth Cakes (Rocky River) for our wedding. The cake was perfect! We wanted a small sports themed cake (Ohio State Buckeyes and Cleveland Indians) and you guys exceeded our expectations! It was designed pe...
rfectly and so delicious! We can’t wait to stop back in and get some cupcakes!
Reviewed On 8/17/2018 by Marigold P
If I could change only ONE thing throughout my wedding planning process, it would be selecting Kelsey Elizabeth Cakes. If you are thinking about choosing them as your cake vendor, I would highly suggest otherwise.
First, I had to pay an additi...
onal cost to get a third party to deliver the wedding cake to the venue because Kelsey Elizabeth Cakes does not deliver. I understood this when ordering the cake, but it turned out to be extremely inconvenient.
Initially, I was told there were no cake stands available for rental and was given the measurements to purchase my own. After spending a lot of time searching with no success, I called the Rocky River store and was told they do in fact rent cake stands, but that I had to go to the Avon location to do so. When I arrived to the Avon location, I was told no cake stands were available for rental! An employee had to call the owner’s mother who told me the cake stands were in storage and that she would text me pictures of the cake stands. After never being able to view the cake stands in person, pointless driving back and forth, and HUGE communication issues, I was finally able to rent a cake stand. However, the problems only got worse.
I was told that the cake would be “perfectly fine” as long as it was on a flat surface and remained in air conditioning. I called two separate times to clarify this and made sure both were provided, and still the cake did not sustain. I told the manager in advance that my husband would be there with the professional hired help to deliver the cake at 10AM the day of the wedding. When they arrived on the day of the wedding, they were told the cake was not done! The manager told him to wait 15 minutes, but to be on the safe side, he decided to wait 35-40 minutes to ensure the cake had proper setting time. The exact transportation instructions were followed with no issues. However, the cake began to noticeably tilt right away once it was set up and progressively worsened throughout the day with large cracks and bulges. Many guests noticed and even my wedding coordinator stated the cake was unacceptable. Clearly, the cake did not have adequate setting time which caused the defects. I wish I had the ability to post the pictures on here, but there is no picture sharing feature.
After the wedding, we went the the Rocky River location and explained the situation to the manager and showed her the pictures. She seemed very sympathetic, took full responsibility, and told us that the owner commonly gives discounts for issues like ours. A couple days later, we received an email in which she described the cake as “PERFECT” and blamed anything that happened to the cake once it left the shop on us and said there was nothing she could do. After our response, she ended up giving us a 10% discount on the cake, which totaled to about $40, in a less than friendly email. I am not one to normally write negative reviews, but the way our complaints was handled was absolutely unacceptable.
Reviewed On 7/24/2018 by Olivia H
Our wedding cake was delicious and stunning! I ordered 215 servings of cake for 141 guests, and before the end of the night every single slice was gone! All our guests have been raving for weeks about how amazing our cake was!
Reviewed On 5/20/2018 by Jessica S
Our wedding cake was so beautiful! Made exactly as I imagined. Macarons and cupcakes were every bit as delicious as our wedding cake. All of the guests loved the desserts.
Reviewed On 5/07/2018 by Amanda T
While I was a little worried about ordering my cake and desserts only 3 months in advance, it worked out perfectly. Jenny was awesome to work with at the Rocky River location. She was super accommodating and took the time to sit down with me wh...
en I decided to make some changes the day before a busy holiday weekend and a few weeks before the wedding. Everyone absolutely loved the cake and the brownies and bars that we had on a dessert display.
Reviewed On 11/21/2017 by Alexandra R
I worked with Kelsey Elizabeth Cakes for a surprise cake for my husband at our rehearsal dinner. The team was so incredibly easy to work with! I could not find the perfect topper for a sail boat, and so asked the team to pipe a sailboat on the ...
top and it was PERFECT. The ombre waves on the sides of the cake were gorgeous and the salted caramel cake was out of this world. Everything was exactly as I had hoped - and more! Thank you Kelsey Elizabeth Cakes for making Rich's night!
Reviewed On 11/17/2017 by Amy A
Kelsey was the perfect person to work with for my custom wedding cake. We sat down, and I gave her basic details and she created something right of my dreams. The cake not only looked amazing, but tasted out of this world. I had several people ...
tell me it was the best wedding cake they have ever had. Not only was Kelsey amazing to work with but her entire staff was so kind and helpful. I got married in Lexington, Kentucky and my wonderful Father in Law transported the cake to Kentucky. Her staff eased my mind and said it would be totally fine and explained exactly how to assemble the tiers. It turned out so beautiful and I am so thankful!
Reviewed On 8/24/2017 by Rachel C
Our wedding cake was beautiful! Everyone loved it, so delicious. I will never recommend another cake/cupcake/macaron place besides Kelseys. Rocky River staff was always friendly and Kelsey and team came through with the requested cake. Thank yo...
Reviewed On 12/15/2016 by Erica S
Kelsey is amazing. Her cakes are each absolutely lovely and total stunners - I've never seen a cake of hers which didn't wow me! Her cakes are definitely statement making cakes, and when I gave her a couple of details about our wedding, she ins...
tantly came up with the perfect dream for our cake. THEN, the cakes are completely to die for delicious!! My family has taken to ordering from her for all occasions because I've not had a better cake than hers!! Follow her on Instagram and you will have no doubt that Kelsey will design your dream wedding cake.
Reviewed On 10/11/2016 by katie T
We found this shop on Instagram and we are so glad we did. They made a cake and macaroons for our wedding and both were amazing! We received so many compliments on how amazing the cake and macaroons again! We highly recommend Kelsey Elizabeth!
Reviewed On 10/04/2015 by Nicole V
When I started my wedding cake search I could care less how the cake tasted, all I cared about was how it looked, but when my wedding planner sent me to Kelsey's shop I was blown away! I began my taste test with the vanilla almond cupcake, I wa...
s immediately sold. It was the most amazing cupcake I have ever had and I live in New York City. Once I decided on my flavor (vanilla almond) we went over the design details: I went with a 3 tier white buttercream cake with a handmade blush sugar flower. We also went with 3 dozen rose flower shaped cupcakes in chocolate and vanilla almond for my cooke table.
Within the next week she had sent over a beautiful water color painting of my cake for my approval. We went back and forth at most 2 times deciding on how big the flowers would be and then we were done! It was a super easy process. The day of the wedding I walked into the reception hall and was BLOWN Away, it was all I could have ever imagined. My guests could not stop raving about about great the cake tasted. You CANNOT go wrong with Kelsey Elizabeth Cakes!