Santos Florist is very well known for giving you a lot for your money, and I will not argue that one bit. They provide a lot of good quality flowers, their bouquets are full, and their centerpieces are not chinsy at all. What you see in your ...sample is as full as what you get on your wedding day and I know a lot of florists don't do that. Additionally, Santos provides tealight candles and rose petals as part of your package where other florists will charge you more for that. What disappointed me about Santos was they didn't deliver as promised on my wedding day, and it communication is challenging. They were the most difficult vendor to get an appointment with, so not the most flexible with scheduling because they're so busy. None the less, I went there 4 times because I needed to be 100% sure my flowers were right. Annnnnd they weren't. I was shown a specific color rose the first time I walked in and when I asked for that rose, I didn't get it. I was very specific actually that I didn't want a certain color rose at my 3rd and 4th appointment... so when the flowers arrived on my wedding day, I was horrified to see the color rose I didn't want was what I got. Additionally, there were fillers used in my bouquet that resembled berry bunches, and never once did we discuss that. I would have preferred babies breath or no fillers at all. He gave me a 10% discount when I asked to scale back the centerpieces... and I felt like that 10% discount went towards reducing the bouquets to having these fillers instead. I got over it... and actually the color rose matched the bridesmaid dressed identically. The orchids were beautiful and it was all fine.... until I realized the flower girl petals were missing and I was missing a bouquet for my matron of honor. My wedding planner got in the way of me seeing the final order form, and i should have gotten the copy regardless.... ALWAYS give a copy to the bride. ALWAYS. Because I never saw my final order, I never saw a bouquet was missing. I felt HORRIBLE for my matron of honor. Additionally, I was pushed to buy 2 additional bouquets I didn't need, one of which my matron of honor used to walk down the aisle... I didn't need a throw-away and I got one, and I didn't need a second blessed bouquet for my church but paid for it. It didn't get used. So instead of having that one extra bouquet I really needed, I didn't get it. Lastly, the makeup corsage that made it the church to make up for my matron of honor somehow wound up with a relative of the groom, who was supposed to already have her corsage with the groom. Well turns out that never showed up either. Overall, I'm happy because the flowers were beautiful and full and definitely worth it. But communication was definitely an issue here. One benefit that did please me was when I had overpaid on centerpieces because my guest list dropped, I was able to get the extra money back. I don't see why this would have been an issue because I requested it far enough out and the flowers weren't needed... but apparently he doesn't normally do that and still cut me a check. My actual rating is 3 for communication, 5 star for quality, 4 stars overall.