Fresh Horizons Catering

ome issues leading up to the day of the wedding. It was difficult to get ahold of them to schedule a food tasting a few months prior to the wedding day. Once we met with them to do the tasting, they did not have the food choices we had requested, so we had to come back again the following week. The day of the wedding, the food was still not exactly what we had chosen at the tasting, but it was delicious none the less.

place. I set a budget with my venue manager - Ended up paying almost 2X as much as I agreed on/ signed on. Leading up to wedding - Complete chaos! Venue Manager told me she was overwhelmed and needed my help to set up my wedding!! Day of wedding - I paid for food, drinks and tents (for bad weather) and didn't receive damn near anything I had requested! The food did not match my food tasting that I had earlier that same week! Staff was rude to the wedding party refusing to service them or help in any way because they weren't "on the clock" until the wedding started. After the wedding - reached out by email, text, called, SHOWED UP and nobody would help me or return a simple phone call for months! I even complained on the website and still have yet to hear a response. Finally, I got a hold of Breanne, about my situation and told her I wanted this taken care of. You charge me for a service I did not receive. She said she would speak with her managers and owners and get back to me. It has now been 6 months since I got married and I have tried contacting a owners/ manager at this location. Not a call, email nothing back! They stole my money and I would NEVER recommend anyone to book anything with this unorganized, absent, unprofessional, lying so-called business!

le of months before the wedding I was shocked to find out that she no longer worked with the company. This was the first sign of the bad customer service: why didn't I receive a call letting me know that my coordinator had left, allowing me some time get up to speed with another? I was automatically assigned another coordinator who was slow at returning calls and emails and never even offered to talk to me about what I envisioned for my wedding or seemed to be interested in the least. After speaking with my wedding planners, I found out that the catering coordinator which I was assigned had done things from forgetting champagne glasses to putting an ingredient in a side dish that the bride was allergic to at the last couple of weddings they handled. Sure enough, I had a reason to get nervous when Fresh Horizons let me know about a month before the wedding that they could not serve the alcohol at my wedding venue due to a TABC licensing issue. How did they not tell me this earlier?! They knew my venue back when I signed the contract with them - and alcohol was in the contract! We let Fresh Horizons know the final headcount when they wanted it, and then we waited and waited for an updated contract. We finally received it 6 days before the wedding for an OUTRAGEOUS amount. Our initial contract included 75 meals with unlimited beer and wine, chairs, place settings, tables and chairs for the cocktail hour, etc. for a reasonable price. After adding 18 meals, 10 chairs and place settings, and REMOVING ALL alcohol (which was priced at over $1200 in the original contract) as well as the cocktail hour furniture... the price went UP. I was outraged. I tried itemizing and adding everything up, but there were too many question marks when it came to the pricing. We sat down and had a meeting with the owner, Caryn, a few days before the event and were very upset with the way she handled the whole situation. The only itemization in the whole contract she was able to give us was the price per plate of food, and we were able to add that up and realize that we were overcharged by $200 for that portion of the contract. And throughout in all of the dealings about alcohol, we had purchased sodas and water for the bar service, but it still happened to be in the contract with Fresh Horizons. When we asked her if she would remove it because we were already providing it she told us she would remove a whole dollar. YUP, the owner of the company told us that -- we were APPALLED. All in all, dealing with them was a horrible ordeal and I wouldn't wish the experience on anybody. Especially a bride who doesn't need any more stress in her life. If your catering company doesn't itemize everything on the contract, be wary. My assumption is that they were planning on making a certain amount of money off of my contract, and when they realized they could no longer serve the alcohol (which was their fault to begin with), they upped the pricing on everything else to make up for what they lost. The food and service ended up good, but if you want a pleasant experience I would look elsewhere.

nderstand the vegan menu without success, I knew I had to look for a new caterer. I contacted Fresh Horizons with only about 3 months to go before the wedding And from the get go they were super friendly and excited to do the full vegan menu. We ended up having them also do the catering for the Rehearsal dinner and the brunch the day after. They were so open minded and creative with the menu. Everything was absolutely delicious. Even the "steak and potato only" eaters were commenting on how amazing the food was. I am so glad that we found them and that they were apart of our day!

h the bartending. The bars were not stocked quickly enough and there were several times that the bartenders would say that they were out of something, and then next time you went they would have it. The bar staff did not appear adequate for the size of the party or were just not very well prepared. While the caterer was very easy to work with during the planning of the event, there were a few things they claimed they would do that they didn't (make sure the bride/groom/parents received a plate of hors d'oeuvre, complimentary champagne for the bride and groom’s toasts). Without a doubt excellent food!

e wanted our big day to look like! You could kind of describe what you wanted and they could run with it and turn it into something beautiful!