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Rapids Alterations Reviews
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Reviewed On 3/21/2022 by Megan W
So unprofessional, brought my wedding dress here & after the second appointment I called & pulled my dress. I wasn’t happy with the additional pads they insisted on putting in my dress to fill out the top & I had voiced it multiple times at the...
beginning & end of the appointment but they continued to insist they had to be in there or it wouldn’t lay right. I even got an eye roll at the end of the appointment when I had brought it up again that I wasn’t comfortable with them in there. When I brought my dress to another place they cut the additional padding out & were able to give me the fitting I was hoping for. They were also shocked because the front hem was jagged & it was already starting to string. Do not recommend this experience to any bride or anyone for that matter… it was supposed to be a fun & exciting & it was far from that.
Reviewed On 9/10/2021 by Alycia B
The staff at Rapids Alterations and Repair is amazing. They were all very personable and committed to making my wedding dress as perfect as I had imagined it. Cindy is very knowledgeable and provided amazing suggestions to make sure my wedding ...
dress fit well and felt comfortable. My mom and four of my bridesmaids got their dresses altered there as well!
Reviewed On 4/20/2021 by Anony M
WOW! TO SAY I WAS TREATED LIKE ABSOLUTE DIRT WOULD BE AN UNDERSTATEMENT. THE LIST IS SO LONG, SO TO SAVE YOU TIME I WILL BE STRAIGHT FORWARD. AVOID THIS PLACE AT ALL COST!!! THERE ARE SEVERAL OTHER PLACES THAT WILL TREAT YOU WELL AND TAKE GOOD ...
CARE OF YOU.
●THEY HAVE NO CUSTOMER SERVICE
●THEY ACT LIKE SNOBS
●THEY ARE NOT EVEN GOOD AT THE BASICS OF THEIR JOBS.
Reviewed On 9/22/2020 by Alyssa D
Alterations were done quickly and looked great. Up front pricing. Minor issue with some professionalism from one staff member, but overall very satisfied.
Reviewed On 6/15/2019 by Sarah W
No complaints, but nothing stood out about their service.
Reviewed On 6/03/2019 by Brittany M
Absolute scam artists. They completely botched my grooms pants. I could tell immediately when they were on the hanger so I made him come in and try them on. It was just supposed to be a simple hem. My groom is 6’2” and they were almost mid calf...
. When I questioned them about it they proceeded to blame my groom saying it’s what he asked for (he’s a realtor and wears dress clothes for a living so if that tells you anything ) and then said they would charge us more to fix it and that we just should buy a new pair of pants. All while this was happening the girl at the front took my grooms card off the counter without asking and ran it for the botched hem. So we had to pay for pants he couldn’t wear and had to go to Kohl’s to find new ones.
Secondly, I had to find out through the grapevine (other brides and bridesmaids) that they will not steam your dress unless you ask and they will charge you additional for it. When I called to make sure it would get steamed (a service they should be doing anyways since they are the ones handling it and causing the wrinkles) before pick up, they acted dumb on the phone and made it seem like they wouldn’t have time. Then they proceeded to tell me they would but for $95 extra. One of my bridesmaids had gotten married a month prior and used them as well and had the exact same issue but was only charged $30. We asked why i was getting charged so much (seeing if we would catch them in a lie) and they said because it was a bridal gown. The other one was a bridal gown too. Absolutely insane. Scam. A bride should be able to get her dress and have it be ready to wear. And even as ridiculous as it is, if you do charge extra for steaming, tell the customer beforehand maybe? Not have them assume and then find out later. 10/10 would NOT recommend.
Reviewed On 7/23/2017 by Katie S
Two weeks before the wedding I had called and needed my wedding dress altered. They got me into 4 appointments in that short amount of time. My dress was altered beautifully and just how I had wanted. They were nice, accommodating, and prices w...
ere great! I would highly recommend!!!
Reviewed On 10/10/2016 by Jody S
I dropped off a mother of the bride dress days later I dropped off 3 pairs of pants. What we agreed to on the dress was that the original material would be re used and the hem simply brought up. They didn't do that. Instead the recut the ang...
le of the bottom of the high low dress, then removed the material in the hem and replaced it with white horsehair against the bottom of a navy blue dress. Since it was a high low dress it was visible.
When I complained she suggest that I go home and color it with a blue magic marker.
Since they replace the original material in the hem with horsehair the front of the high low dress bowed out like a maternity dress.
They took a 250.oo dress that I loved and turned it into a mess . Since we were days before the wedding there was no time to find a new dress that didn't also require hemming. Rapids Alterations refused to fix the dress without charging me for more alterations.
They also hemmed all three pairs of pants to 29 inch inseam when I asked for a 28 inch inseam. They refused to fix that mistake as well. The worker who took the pants didn't immediately write down what I told her, nor was I ever given and invoice that reflected our agreement. Shoddy work and the worst customer service I've ever received.
After my daughters wedding they claimed that they offered to fix the issues but they never did. They in fact hung up on me when I demanded that they correct the issues.
They didn't give me an invoice that reflected the work I requested so when they bungled the jobs they simply claimed I requested a 29 inch inseam...which I didn't.
I've filed for a chargeback with my credit card company. I've also filed with the Better Business Bureau and the Attorney General's office. The hem is visibly wonky in photos. The work done was not what I asked for. We agreed the material in the original hem would be reused in the same manner. Instead they substituted materials, reshaped the hemline without my knowledge or consent.
I've never had a worse alteration experience in 55 years. And never witnessed any business more willing to lie to keep 100 bucks after ruining a 250.oo dress.