The Bridal Suite of Louisville

we had so much fun dressing you up head to toe in everything sparkly and romantic! Your groom is going to to be in awe when he sees you come walking down that aisle. We are so touched that we were able to be a part of the experience dressing you up head to toe! All our love and best wishes! Laurie

n’t have what a bride is looking for. We were actually having new lighting installed the day you were there, so I apologize that you took notice. I never meant to come off as “rude” with your little one. I was sincerely only concerned for her safety as she was playing on our staging platforms, which can pose a safety hazard. While we love when we get great feedback, we do try to listen and learn from negative feedback. I wish you only the best as you shop for your wedding dress. My Kindest Regards, Laurie

h to discuss your experience. Best, Laurie

ed attention, with your own dressing room, consultant and staging area. As a courtesy, we did try our very best to help you on a busy day. Our store works by what’s known in the bridal industry as “semi-closed inventory.” What that means is, we allow only the bride to walk through our gown selections with their consultant. With only 90 minutes set aside per appointment, it helps us stay on track with our brides, as we can closely listen to you and your specific requests and vision. You provided us with a specific budget you wished to stick by, and therefore, your consultant was only trying to be respectful of it. There is nothing worse than a bride falling in love with a dress, and then leaving disappointed because it was too expensive for their budget. So we were only trying to help you as you guided us with your perimeters. I am truly sorry you left, and we will certainly take to heart the words in your review to learn and grow from. ~Laurie

of my guests. Most importantly though, We are SO happy to know that we met your expectations and helped you find your dream dress! I hope you send us pictures from your wedding, so we can add to our wall. All my best to you and your fiancé for much happiness. ~Laurie

that are not “saturated” in the local area. It means a lot to us that you took notice! We love our Ally, and I will make sure she sees your sweet words. Thank you for your business, and Congratulations on Saying YES to your Bridal Suite Dresses!

Tuesday you came to our store. I had posted online (posts are still available to see) because we had winter weather that prevented me from getting out of my driveway, to get over to the store and post a sign. So, in fact we were not “randomly closed.” Businesses were closed city wide that day. My husband had just had a heart attack, and I was not going to have him shovel our long driveway. We opened at 2:00 as posted on all of our social media. 2. Regarding the style dress you were to wear. There were 3 dress styles indicated on the brides card, but it did not state which bridesmaid was wearing which style number. One time, years ago, we took a bridesmaids word on the style she was supposed to wear, and unfortunately it was the incorrect style, per the bride. So ever since then, we are very careful not to have that happen again. I’m sorry you felt put-out that I had requested a verification of the exact style number. 3. Next, regarding your size. When I measured you, I tried to be as sensitive and clear about where we were with your measurements. Your waist measurement put you exactly in the size we ordered (and I noted that on your receipt, and your hip measurement was 3 1/2” *Over the size we ordered (That alone was risky). The dresses that designer produces does not have any seam allowance to let the dress out, and I had carefully explained that to you. While you told me you were planning to lose weight, I suggested that going down a size would be irresponsible of me as a store owner, because not only would we have a 2” deficit in the waist, but also a 1 1/2” deficit in the hips, too, and without any extra material in the seams to let out, I could not assure you that the dress would be wearable. I told you that you could release me from responsibility in writing on your order, and go with the smaller size, however, you chose not to. Alterations are to be expected with all special order dresses, as they are not custom made. We always ask our customers to set aside approximately $100 for alts. (Give or take price, as each seamstress sets their own prices). It’s always easier, and less expensive to take a dress in, whether it be 1” or 3”, it does not affect the final cost. As for the extra charges on anything size 18 and up, and extra length, those fees are imposed by the designer, not us. Plus sizing and extra length requires extra material, thus a fee to cover their costs of material. My manager, who helped you in my place that night was referring to the standard extra 5” added to the hem, due to your height, not the top of the dress. (I think that was purely a misunderstanding). I am truly sorry you feel as bad as you do about our store. I never want to go to sleep at night knowing I did not treat a customer the way I would personally want to be treated. Please accept my apology for any inconveniences you have felt. Regards, Laurie

rie