Creedon and Co.

To that end, we will reply in part to you directly, but also for the benefit of any prospective customers who might come across your poor review. We’ll start by clarifying a couple of things. First, you claim that we never apologized. Please recall that, in fact, we did apologize to your family on September 19, 2016. Your father was very gracious and understanding in our communications with him that day. Second, you are incorrect that we “don’t really care about customer service or satisfaction.” In fact, every one of our talented employees works their tail off and strives each day to not only satisfy our customers, but to deliver outstanding customer service and actually exceed our customers’ expectations. To amplify our apology from five months ago, we are truly sorry that we did not do so in your case. For the sake of any prospective customer reading this review and reply, we’d like you to know that at Creedon and Co. we strive to make every event flawless. Fortunately, we are very good at doing that which has propelled our growth as a company since 1985 and created a following of thousands of delighted customers. Admittedly, sometimes we come up short of our customers’ expectations. We are a human company and we are not perfect. Our performance relies largely on collaborating effectively with our customers to make their events special and positively memorable. This collaboration is imperative to deliver successful events and flawless performances. In the rare situation when we do make a mistake or come up short, we want to hear about it immediately and urgently (e.g. a phone call) so that we can make it right. We are a seven-day-a-week operation and want to hear anytime, day or night, if there is an error so we can fix it immediately. Ms. Haddad, to review the sequence of occurrences for your event: we installed the tent on Friday morning for your wedding on Saturday. We did not hear from anyone on your end until Monday that glassware was missing or that there was faulty electrical or lighting issues. Obviously, as a result, we did not have an opportunity to fix any errors or make things right before your wedding on Saturday. We feel terribly that we came up short and wish we had that opportunity to have fixed whatever errors occurred. Once we did hear from your family after the weekend was over, your father was very gracious and understanding as we mentioned above. As you noted, we did adjust the invoice in an attempt to make him whole financially. We never received any communications from you, but your husband requested to meet with us to resolve things. We persistently sought to schedule the meeting with your husband, but despite several attempts to do so, things went silent on your end until this poor review. We must assume that your poor review was triggered when you saw our staff at a wedding expo the same day that you posted your review. We would have preferred to actually hear you out in person rather than airing your grievances through various websites trying to tarnish our reputation. We thank you for your feedback and will use it as a teaching moment to our staff. Best wishes to you and your family for health and happiness.