I cannot say enough good things about my experience with the JCrew wedding specialists. I ordered a dress several months prior to the wedding & several months later (& the tags removed) my tailor noticed a hole in the dress (zipper was defecti...
ve). Immediately J Crew refunded the cost of the dress & got me a new one. It was flawlessly handled. The customer service was above and beyond.
It was an all J Crew affair--both brides, both maids of honor, and bride's brother were decked out in J Crew!
Reviewed On 7/21/2013 by Helen B
I wore the Bettina wedding gown from J. Crew, which I bought at the downtown Chicago store near my home. The dress shopping experience was fantastic. I loved the staff there: they had great advice and made me feel gorgeous. The dress itself end...
ed up needing a lot more tailoring than I had expected, but it was beautiful the day of. My only wish is that J. Crew offered tailoring through their store instead of making me find my own seamstress.
Reviewed On 7/21/2012 by Jennifer H
I saw the dress online, traveled from Albany to Manhattan, and bought it...the saleswoman was so helpful, the material was so elegant, and I couldn't have been happier