I cannot say enough good things about my experience with the JCrew wedding specialists. I ordered a dress several months prior to the wedding & several months later (& the tags removed) my tailor noticed a hole in the dress (zipper was defecti...ve). Immediately J Crew refunded the cost of the dress & got me a new one. It was flawlessly handled. The customer service was above and beyond.
It was an all J Crew affair--both brides, both maids of honor, and bride's brother were decked out in J Crew!