Saks Fifth Avenue

consultant was helpful and provided her opinion as needed, but I felt no pressure to try anything I didn't want to try or even to buy anything at all. I spotted my dress right away (although I had my eye on another dress before I came in) and it was the third dress I tried on. As cliche as it sounds, I knew immediately that it was my dress, and so did everyone else (including Jill, and I do want to note that it was almost half the price of the dress I had originally wanted)! The store was so accommodating when scheduling my fittings (I work long hours) and Marina, the seamstress, customized my dress so it fit my body perfectly. Was absolutely thrilled with the experience start to finish.

ress was shipped and pressed at the final location prior to its pickup.

bridal consultant who was wonderful, brought out a dress that she thought fit my taste - and it ended up being the one! She has a great eye, was lovely to work with, and very helpful throughout the fitting process as well. I purchased my dress, veil, shoes, minaudière and undergarments all at Saks,

few miscommunications that led to unnecessarily stressful situations that my friend did not encounter. For instance, when I made my appointment to purchase my dress, my attendant asked if there were any other items I wanted her to pull. I told her about a pair of shoes exclusive to Saks that I wanted to purchase and she assured me she would have them in my size on the day of my fitting. When I showed up, she not only had forgotten to do this, but acted as if we never had this conversation. She then sent me to the shoe salon upstairs to purchase them, but they had sold out of the shoes nationwide and I had to go on a wild goose chase to hunt down a similar pair. My wedding dress designer creates a personalized sketch of the dress you purchased, and Saks sends them on the label's behalf. They accidentally swapped my sketch with another bride's, so when I opened the sketch I had a panic attack since it was not of the dress I ordered and I was concerned they had gotten my order wrong. Thankfully, they didn't, but as a frazzled bride, you're going to be less likely to trust someone who can't write the proper address on an envelope. When it came to schedule my fittings at the designer's showroom offsite, there was tons of confusion as to whose responsibility that was, when my accessories were supposed to be present at which fittings and who would be delivering or picking them up. It also doesn't help that my attendant never told me about certain perks that come along with purchasing a dress at Saks (you get a $500 gift card if you spend a certain amount on predetermined days that can be applied to your accessories), and when I spoke to the manager about this, she was incredibly rude. All of that being said, I absolutely loved my dress, belt and gown and got tons of compliments. I just wish the process had been more seamless and enjoyable, since it is a once in a lifetime purchase and you would expect better customer service for the amount you're spending in this salon.

super sexy & elegant dress by Christos which I only needed 2 fittings to have fit perfectly! Would recommend anyone to their very pleasant staff!!! They even shipped the dress to Florid Saks for me free & prepped there for my wedding.

am thrilled with the service I received from Ulla-Maija Couture. They custom made my dress to fit me perfectly, a service that I would normally have paid much more than I did, instead of just lopping off the bottom of a pre-made dress. Overall, I'm very, very happy with my dress.

ed to steam my veil though it was purchased elsewhere. Plus you get 10% off all your bridal purchases if you open a Saks card. Only negative - they do not have a wide selection of accessories.

I continue to ask about it and still haven't received it. Otherwise, the staff is very helpful and the alterations are incredible. It does help to go there knowing what you want. You cannot go expecting to just try on different styles.

hat worked together to make sure my experience was a positive one, and a seamstress that made the dress fit like a glove. I say this all having had one hiccup in the process - the gown that was ordered was the wrong size! Well, they handled it like complete professionals and rushed a new gown from England with no problem whatsoever. Moreover, I think it's in those moments of panic that you find out the real character of the people you are working with - they simply fixed the problem and there was no fuss about it. We ended up having plenty of time for fittings and alterations, and I had no end to the compliments on my dress the day of the wedding. The gown I purchased from Saks ended up being the perfect gown for me - it was a bit pricey, but the price Saks gave me was better than any other boutique selling the Jenny Packham line of gowns. I opened a Saks card and they gave my an additional 10% off as well as a promotion that covered all of the alterations - and we all know those can run in the hundreds of dollars. The reason I chose to go with Saks over other vendors that sold the same line was that not only could they give me the best price including alterations, they are a major and respected retailer - they were able to fix any hiccups without it being an issue. They also had the nicest and most welcoming staff I encountered while searching for a dress in New York. It's well worth the visit - and if you think about wedding gowns like I do i.e. they are a major focal point in your wedding, then it's worth it to budget a bit more for a quality gown that really makes you feel special on your special day. I'm very glad I went to Saks for my gown - they know their stuff.

undivided attention and a wide selection of dresses. Here is my reason why: Saks Fifth Bridal is an extremely snooty environment- notably the bridal advisor Imo. My first appointment with her was extremely critical, where she complained about everything from the size of my body (I am a size 6) to my taste in fashion based upon my work wardrobe. One of my dear friends had a traumatic experience where her dress fell off during the ceremony. To avoid a similar catastrophe, I asked Imo about the dresses, and her response was "Idiot, this dress is couture." I also asked to see dresses only between the range of $2000-$4000, and she brought me dresses that were $10,000 and above! Despite the rudeness, I rescheduled for another appointment with my mother and sister. Prior to the appointment, I sent her an email asking to see a few dresses from their selection of designers. Her first response was an email stating that she was able to retrieve the dresses, her second response was an email asking for my credit card information as my request to see dresses within the designers that Saks carries requires a charge of $60 per dress for trying on. The FAQ's page on Saks Bridal does not clue into the $60 charge anywhere! I immediately asked her to stop the request for the dresses, as I am not comfortable paying $60 per dress for 4 dresses if I am not certain that I will buy any of them, or that I will even buy from Saks. Her response was that the $60 is refundable when you buy the dress, and that she will not rescind the request. Please do not go to Saks Bridal. Do not be tempted by the Saks label.

stores because it was in a dept store, but that wasn't the case at all. Imo was my dress consultant and she was such a pleasure to work with. She was clearly seasoned in the profession and had excellent insight into how the dress worked with MY body. She was extremely patient and listened carefully to what I wanted and didn't want. She was also not afraid to put something in front of me that wasn't quite what I had in mind, but would look good on me. She stayed with me from purchase to final fitting. She was great! Andrea was my seamstress and OH MY GOD the talent from that woman! I had 4 fittings because I had lost so much weight time after time of the fittings. And she basically had to remake my dress each time. She was extremely PATIENT and RESPONSIVE while my mother and I examined every aspect of the dress and gave her notes. She always came with a smile and she was so easy to work with. I continue to be amazed at how well my dress fit. After everything was done, Saks also was able to ship the dress to the Saks in SF so that I didn't have to worry about taking it on the plane, etc. Overall, they did a great job and I would highly recommend them.

o what I wanted. The dresses are more affordable than you might think too. I did pay a bit more than I originally budgeted for, but the quality and level of service i got from my consultant and seamstress were spectacular. I never questioned for a moment that my dress would be perfect. Many thanks to Jill, my consultant, and Luccia, my seamstress (who built me a bustle!) for all their help and support. P.S. Alterations were included, which made a big difference in the total price! Ask!

ways answered my emails whenever I had questions for her. The shop is clean and very nice to enjoy the process of buying a wedding dress. I highly reccommend!

t a muslin for no additional charge (normally $500) which meant that I only needed very minor alterations when my dress came in. The seamstresses were geniuses. I worked with three different ones and they were all very skilled and helped me design a detachable sleeve that I could wear for the ceremony and then remove. I loved the sleeves so much that I ended up leaving them on for the entire wedding, including the photos. Sak's in an expensive store, but for bridal, its really no more expensive than anywhere else, but the customer service is FAR superior.

e nearly as good as her.

I tried to buy shoes there, and no one would help me. I had to go back to the bridal salon to get help. The other departments are a little too stuffy for my taste.

for something else. But still...

makeup for being in the dress business.