I don't like to give negative reviews, and I am rarely one to complain, as I am pretty easy going, but this has to be done: RUN RUN RUN away from this place! What a horrendous experience for me as the bride and my bridesmaids! I could write a b...ook on all the issues, but I will try to be as concise as possible. The main point is that they lure you in with individual attention and "deals," yet once you have chosen and paid them, they are chaotic, unorganized, inattentive, impossible to get a hold of, and constantly charging you for things they NEVER told you about.
Some examples:
I was looking into possibly adding a halter or shoulder straps to my dress. Ana showed me some options, pinned them into the dress, and never said another word. After I left, the one helpful staff member in the entire place, came into the parking lot to tell me the strap costs $495! But they would "let" me have it for $350 (I did not get the strap).
ALL of us, bride and bridesmaids, were charged for steaming the dresses, as if any of us were going to walk out with wrinkled dresses, even though Ana I had free alterations (steaming is not included apparently, another thing I wasn't told ahead of time).
I was told I had free alterations, only to get a call the day I was picking up my dress trying to sell me a garment bag (another added cost that is not told to you or included - I didn't buy one from them) and was told I owed $300! Once I reminded them I had free alterations, they said they would have to find my contract. When I went to pick up the dress, they again tried to charge me $300. In the end, it cost $75 for the steaming. Oh, and all final payments and alterations have to be paid in CASH.
The bridesmaids were all ordered dresses that were too big, and some of them were charged $100 for alterations.
The dresses came in the week of the wedding (!), and no one would answer or return my calls to check in on their status or tell me where they were in the process.
Half of my bridesmaids went to pick up their dresses, only to find that they could not find the dress, and when they did, they had not altered them yet, and they had to wait for them to do it. Then when they had to steam the dresses, they were given back wrinkled and wet dresses.
There is more I could list, but I will stop there. Though I loved my dress, it was part of a trunk show and not in their store, and I should have gone elsewhere. I highly, HIGHLY, recommend you find another place to go who actually give good customer service and who disclose their costs.