My husband and I decided to cancel our original wedding plans due to losing a family member who played a huge part in both of our lives. Once we decided to have the wedding back on, we decided to stay local and have a smaller mor intimate weddi...ng. We toured the Biltwell and I fell in love with the look of the venue. It was clean, vintage, and seemed to be a well ran business. We told the owner about our situation of cancelling our original plans, and he promised to take care of us. I think he took that as he could run our wedding however he wanted. Our biggest issue we had was with the event coordinators they have and the owner himself. We were given one coordinator when we gave our deposit, and she did absolutely nothing for us. I would email her and ask questions about the bar, food, guest count ect. and I wouldn't get a response for days sometimes even weeks. The owner said if we had any issues to reach out to him, but he was copied on all of the emails so he could see how long it took her to answer my questions. Even when she would finally answer, her response would be "I will have to talk to the owner about this". I was so close to just cancelling our wedding, but then the original coordinator we had quit and we got a new one. Our new coordinator was handed an empty file 3.5 months before our wedding! She didn't even know if we were having our ceremony and reception there or just one. We were having both. The new coordinator was wonderful at the start, and she got us back on track. We picked out things we never even got to talk to the other coordinator about, we found out they have a giant room of decorations you can use (AFTER we already bought a ton because we had no idea), we were told there was a kids menu (Which was MUCH cheaper) rather than making them eat the meal we picked, ect. Come wedding day, she did not show up at all. LUCKILY, a couple days before my wedding I asked a family member to be our person coordinator on our wedding day to make sure things run smoothly. She was an aunt of my husbands, and I knew she would do whatever we asked and make sure the wedding was how we wanted it. One of the things I made for my guests was a "Newspaper" that had our story, the itinerary, the food menu, ect. I had talked all of this over with the venues event coordinator a couple days before the wedding. He was trying to give our officiant a microphone (after he said he didn't want it) and was saying "Check" in the mic as we were walking down the aisle, and changed the order of things after cocktail hour. The bridal party and us were supposed to be announced coming back in, and then we were going to go right into our first dance to get it out of the way. Instead, the cake table was in the middle of the floor and we didn't do our dance until after dinner. The owner also started to close parts of the building down early, and tried to close the bar at 8pm (it was supposed to be open until 9:30 per the contract). My husband's aunt tried to talk to the owner about closing things down, and it ended up in a screaming match. He included me, but I couldn't get a word in. He was asked to show the contract he had in his had, but he wouldn't. He called me and my mother liars and said we told him he could close things down early (We did not). He ended up kicking us all out at 9pm, and my husband and I didn't even get to do our sparkler exit. When I reached out to the owner to discuss our wedding a week later he never responded.