Biltwell Event Center

ng. We toured the Biltwell and I fell in love with the look of the venue. It was clean, vintage, and seemed to be a well ran business. We told the owner about our situation of cancelling our original plans, and he promised to take care of us. I think he took that as he could run our wedding however he wanted. Our biggest issue we had was with the event coordinators they have and the owner himself. We were given one coordinator when we gave our deposit, and she did absolutely nothing for us. I would email her and ask questions about the bar, food, guest count ect. and I wouldn't get a response for days sometimes even weeks. The owner said if we had any issues to reach out to him, but he was copied on all of the emails so he could see how long it took her to answer my questions. Even when she would finally answer, her response would be "I will have to talk to the owner about this". I was so close to just cancelling our wedding, but then the original coordinator we had quit and we got a new one. Our new coordinator was handed an empty file 3.5 months before our wedding! She didn't even know if we were having our ceremony and reception there or just one. We were having both. The new coordinator was wonderful at the start, and she got us back on track. We picked out things we never even got to talk to the other coordinator about, we found out they have a giant room of decorations you can use (AFTER we already bought a ton because we had no idea), we were told there was a kids menu (Which was MUCH cheaper) rather than making them eat the meal we picked, ect. Come wedding day, she did not show up at all. LUCKILY, a couple days before my wedding I asked a family member to be our person coordinator on our wedding day to make sure things run smoothly. She was an aunt of my husbands, and I knew she would do whatever we asked and make sure the wedding was how we wanted it. One of the things I made for my guests was a "Newspaper" that had our story, the itinerary, the food menu, ect. I had talked all of this over with the venues event coordinator a couple days before the wedding. He was trying to give our officiant a microphone (after he said he didn't want it) and was saying "Check" in the mic as we were walking down the aisle, and changed the order of things after cocktail hour. The bridal party and us were supposed to be announced coming back in, and then we were going to go right into our first dance to get it out of the way. Instead, the cake table was in the middle of the floor and we didn't do our dance until after dinner. The owner also started to close parts of the building down early, and tried to close the bar at 8pm (it was supposed to be open until 9:30 per the contract). My husband's aunt tried to talk to the owner about closing things down, and it ended up in a screaming match. He included me, but I couldn't get a word in. He was asked to show the contract he had in his had, but he wouldn't. He called me and my mother liars and said we told him he could close things down early (We did not). He ended up kicking us all out at 9pm, and my husband and I didn't even get to do our sparkler exit. When I reached out to the owner to discuss our wedding a week later he never responded.

t, I decided I should. I will start with saying that the Biltwell is as gorgeous of a venue as it looks in the pictures, if not more so. The food from Hoaglin catering was very good and we were pleased with the taco buffet and appetizers. We were also comped the last hour of our bar for our trouble, but would have preferred a seamless day instead. The issues arose from the event coordination. We initially were working with Kayla, who was a great resource and really made us feel comfortable. About 1.5-2 weeks before the wedding Kayla left her role and someone else stepped in. This already did not set us up for success since the person who was most familiar with our layout, schedule, and needs was not there but we were repeatedly assured they had all the notes and even held a meeting the week of our wedding with the new coordinator so she could ask questions and clarify details. On the day of our wedding, it felt like no one was in charge. The staff were helpful when asked to assist with items, but there were some things they couldn't resolve or they didn't work for our side of the venue and were too busy to help. We began asking for the glassware Biltwell said they would provide at 10:45 AM. We did not receive the glassware until an HOUR before photos were supposed to begin over 4 hours later. So instead of getting ready, my bridal party was rushing around the venue trying to get everything set up in the reception and ceremony spaces before they were due for pictures. The wrong arch was placed in the ceremony room. The florist had already affixed half of the florals to it when I caught it. The cocktail hour setup was incorrect. The photographer and band didn't have a space to eat in as was promised so the photographers ended up eating in the foyer on a couch. We ordered runners for the tables that never got put down because by the time they were located the florist had already been through and done the garland by hand, and we couldn't lift the florals up without destroying her work. There were so many things that went wrong that I was extremely stressed while getting my hair and makeup done because it felt like I had to be physically present to ensure more didn't go wrong. The venue then used the florals from my wedding the very next day for someone else's wedding and posted pictures on facebook with them. I wonder if they also used my lawn games that they placed in the venue's storage and only relinquished when my MIL specifically inquired about them at pickup two days later? Or maybe the waterford crystal glasses gifted to me for use at the reception by my grandmother? The whole thing just gives me the ick. The venue also lost or threw away or is perhaps presently using $124 worth of decor and storage totes we brought the day of.

y step of they way on the day of to ensure everything ran smoothly. Dinner was delicious, we received many compliments! The food came out quick and hot, which is always hard to do when feeding so many people at once. Service staff and bartenders went above and beyond and did an amazing job keeping everyone happy! We had such an unforgettable evening and are so happy that we chose the biltwell for our big day!

Hall and the 1922 Gallery spaces. It is industrial without being sterile, rustic without being unpolished, and historic without being stuffy. The staff at the Biltwell went above and beyond the call of duty so many occasions through our wedding planning process. Including when we had to postpone our wedding due to the pandemic. Mark and Maranda took so much stress out of planning a large wedding. They were incredible with their patience and assistance with any question we had. Emails and phone calls were always answered and returned in a timely manner. The professionalism displayed by the entire Biltwell staff was impressive to say the least. All of our guests commented on how beautiful the space was as well as how friendly and helpful the staff was. Our dream wedding was made possible by the Biltwell Event Center and we will remember it fondly for the rest of our lives.”

ect and during this season of COVID, safe. I felt so respected and like I was family working with them, I am beyond grateful we chose this venue! I don't think I could begin to sum up the gratitude we have towards the staff!

o endure planning during COVID but Mark was there every step of the way to make sure my day was perfect. The food was amazing! I got many compliments on the food, especially how hot the food was when it was served. Everything was just how I imagined it would be!

ry way. I was an out of town bride, but I had no stress thanks to their attentiveness. Mark even went the extra mile and mailed us one of the things we left at the venue. I would hire them over and over!

inator, Sara and the rest of the staff at the Biltwell, everything way exceeded our expectations! Throughout the entire wedding planning process, the team at the Biltwell were so helpful and everyone that we met was so nice! We've received so many compliments from our guests about how well done everything was! We 100% recommend the Biltwell Event Center!!!

dead gorgeous, but that is a given. Annie however, made everything goes as easy and smooth as a bride can hope. Annie met with me multiple times to choose linen (which is very unlike me to be very picky) but we were having a difficult time trying to find the perfect set up for our jewel tone colors. Annie probably dealt with 20 emails from me and several meet ups just to see the colors. She never once showed any type of aggravation or annoyance, which I greatly appreciated since I felt annoying!! She also helped arrange with all of my vendors and even the night of the wedding, even though that was a service they no longer offered. Not to mention that my spacey mom bought a pair of heels in two different sizes and Annie GAVE her a pair of her flats from her office and told her to keep them. Honestly, Annie will feel like your best friend by the end of the planning. If customer service was a class, she would literally get an A++. I'd always have my events here if it meant Annie was in charge of them!

dding. Hayley was our wedding coordinator and she was amazing! She was so kind and helpful and was always in contact with us. I couldn't have imagined our wedding without her. The whole process leading up to the big day was smooth and easy, and the day of our wedding was everything I could have dreamed of and more. All of the staff were very professional and helped make the day absolutely perfect. I recommend The Biltwell to anyone and everyone looking for an event venue! You will not be disappointed.

ed to come across the Biltwell from a Visit Indy wedding venue brochure, and decided to make an appointment to check it out. I fell in love almost immediately, and shortly thereafter, so did my groom, and then my parents. Annie Meister and her team made my vision for a formal, dreamy, and romantic reception a reality beyond my wildest imagination. Annie was not only accommodating, honest, and professional, but I truly feel like we became friends throughout the process. She was always willing to sit down and talk about anything I or my mom were worried about, and she made everything so easy. She helped me with my decisions on linens and was eager to answer any questions I had the whole time. The day of, everything looked more beautiful than I could've dreamed it, and everything went off without a hitch. Annie even came onto the dance floor to clean up a broken glass herself at one point! There honestly aren't enough words for me to express my sincere gratitude to the Biltwell for being the perfect backdrop to my perfect day. I will never forget my experience!

g with all of the beautiful backdrops inside these walls. The bridal party suites were fantastic, and we were able to host the large group we were wanting. We had a snow storm the day of our wedding, and the biltwell staff worked with us to make the day go smooth and our guests as comfortable as possible.

ays and was the perfect space to host our ceremony, cocktail hour and reception, all in one place.